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Hardware Services and Support
Device procurement, provisioning, shipping, and other services provided by Electric.
42 articles
FAQ: Hardware ServicesFrequently asked questions about Electric's hardware services.
What is the process for computer repairs?Learn how device repairs are facilitated based on your device manufacturer.
What is the process for computer recycling?Electric can support requests for computer recycling in partnership with Revivn. Learn about the process in this article.
How to Get Started with a New DeviceFollow these steps to start-up your new computer.
How to Find Your Computer's Serial NumberLearn how to find the serial number for your company device.
How do I back-up data to an external hard drive or USB flash drive?Resources to help you back-up data to an external hard drive or USB flash drive.
How do I back-up data to the Cloud?Resources that help you back-up data to Google Drive or Microsoft OneDrive.
Requesting a Device Reset to Factory Settings (Wipe) from ElectricLearn about the considerations and instructions for resetting Mac and Windows devices.
How do I perform a factory reset on my computer?At some point, you may need to reset (wipe) your device. This article includes considerations and instructions.
Employee ResourcesHelpful tools that will supplement your experience with Electric!
Device Storage Policies and RequirementsLearn more about Electric's device storage service.
Acceptable vs. Unacceptable Laptops for Storage at ElectricHow to ensure the device you are returning to Electric is in the acceptable condition for storage.
Device Check-In Process for Storage at ElectricAn overview of the check-in process when non-factory sealed computers are sent to Electric for storage.
Request a Stored Device from ElectricLearn about the process of retrieving a device(s) stored at Electric.
Prepare a Laptop for Storage at ElectricBest practices for getting your laptop ready to ship to Electric for storage.
Shipping Service OverviewAn overview of the shipping services provided by Electric.
Shipping CostsLearn about the costs associated with device shipping coordinated by Electric.
FAQ: ShippingThe most frequently asked questions about shipping devices to and from Electric HQ.
Tracking and Delivery EstimatesWhat to expect when provided tracking information and delivery estimates from Electric or UPS.
How to Return Your Device to ElectricLearn what to do when you need to return your device during offboarding or when assigned new equipment by your employer.
QR Code Device ReturnsLearn how Electric's partnership with UPS helps to streamline the device return process for you and your employees.
I can't find the QR Code for my device return.Need to return your device to Electric but concerned you didn't receive the shipping QR code? This article can help troubleshoot.
Label Only Device ReturnsElectric offers label only device returns to support device collection for customers. This article describes the process and requirements.
Procurement OverviewLearn about the process by which Electric procures hardware and what you can expect once a procurement has been requested.
Procurement Email NotificationsThe types of email notifications to expect during device procurement.
Apple Procurement ProcessLearn how to partner with Electric to procure Apple devices for your employees.
How to Convert Proposals to Orders in the Apple Custom Store PortalHardware approvers can follow these steps to follow in order to convert Apple Business Account proposals into orders.
CDW Procurement ProcessLearn how to partner with Electric to procure non-Apple products for your employees.
What does a CDW quote look like?Learn what to look for in a CDW quote and how to tell that it's from Electric.
Who receives CDW Quotes?Learn which approvers will be the recipients of CDW quotes.
How do I approve or reject a CDW Quote?What to do to ensure Electric receives your response to a CDW quote.
Electric's Hardware StorefrontLearn about Electric's storefront experience that supplements the procurement of employee devices.
Enhanced Device Procurement ReturnsLearn how to return devices procured via Electric's procurement storefront in Turbine.
Laptop Buyer's Guide