Procurement is the process of purchasing devices and peripherals for your employees. Most often, device procurement is associated with Employee Onboarding. These orders can be managed via the Onboarding Request form Turbine, Electric’s platform. In instances where a device replacement is required for an existing employee, procurement requests may also be submitted via the Electric User Hub or Chat.

Electric can procure both Windows and Apple devices. Availability of specific device models are subject to manufacturer inventory.

Electric can support IT-related procurement requests for equipment such as PCs, monitors, cables, adapters, mice, mouse pads, keyboards, headsets, webcams, UPS systems, and printers.

Electric cannot procure cell phones, office chairs, or cleaning supplies. Chromebooks are not supported by Electric.

Electric can only fulfill domestic procurements at this time. All international procurements must be handled by the customer directly.

Payment is required prior to any order being placed. Please make sure that you maintain an updated payment method on file with Electric to ensure that there are no delays in the procurement process. Expedited shipping will be processed at an additional cost.

The amount of time required to procure a device varies based on factors such as device manufacturer, availability, number of devices requested, and more. In general, you can expect the following:

You may receive a device that is damaged or no longer needed. Returns must be processed within 15 days of delivery. Returns are subject to manufacturing policies. If your request is approved, Electric will supply a printable return shipping label for a fee.

To initiate a return submit a request to Electric via Hardware Orders Portal here.

If an item is damaged in transit, the delivery recipient must refuse delivery so that the damaged device is returned to the distributor. Once the distributor has confirmed the damage, your company will receive a refund for the damaged device. If a damaged device is not refused at delivery, the customer is subject to the shipping costs associated with returning to the distribution facility.

The following use cases are subject to additional investigation:

Refund timing is subject to Electric's third-party distributor's check-in process. On average, refunds may take one week to process once received by the original distribution facility.