Wiping and returning your device to factory settings will erase all files and data from the device. Therefore, Electric recommends backing up your information to a physical hard drive or to the Cloud prior to proceeding with a wipe. If you are unsure whether you should wipe your device, please contact Electric.

Mac Instructions can be found in Apple’s Support Center. This article describes how to reset the device to factory settings and reinstall macOS.

Windows Instructions can be found in Microsoft’s Support Center. This article describes how to refresh, reset, or restore your device.