Below are the support and informational resources available to Electric’s customers - including employees like you! We highly recommend bookmarking the links provided in this article for easy accessibility in the future.

Electric's Knowledge Base (Yes, the site you're visiting now!) is designed to help you find answers to questions you have as you continue to use Electric's services. At the bottom of each article, you can rate whether the information provided was helpful to you. We encourage you to provide us this feedback as it enables us to build support content that supplements your experience with Electric.

A dedicated portal for your IT support needs with flexibility to either start a live chat or submit a request and get back to work. The scope of support available to you in the hub is dependent on whether your company has purchased Electric's Core or Basic package. To begin using the Electric User Hub, you will need to create an account.

In the event of an unexpected incident that disrupts Electric’s regular service, it’s important to us that customers remain informed as we troubleshoot. Subscribe to our Status Page to receive notifications about planned maintenance or unexpected outages in your inbox.