12 articles
How to Get Started with a New DeviceFollow these steps to start-up your new computer.
How to Find Your Computer's Serial NumberLearn how to find the serial number for your company device.
How do I back-up data to an external hard drive or USB flash drive?Resources to help you back-up data to an external hard drive or USB flash drive.
How do I back-up data to the Cloud?Resources that help you back-up data to Google Drive or Microsoft OneDrive.
Requesting a Device Reset to Factory Settings (Wipe) from ElectricLearn about the considerations and instructions for resetting Mac and Windows devices.
How do I perform a factory reset on my computer?At some point, you may need to reset (wipe) your device. This article includes considerations and instructions.
Employee ResourcesHelpful tools that will supplement your experience with Electric!
Why do I get pop-ups on my Mac for updates?Learn why your Mac is prompting you to make updates on your device.
How to Make macOS UpdatesThe steps to action a macOS update on your Electric supported device.
What is Apple Activation Lock and how do I unlock my Mac?Support for users that need help with Apple Activation Lock.
Support for Windows OS License UpgradesNeed to upgrade your OS license but not sure how? This article will help you understand where to get started and how Electric can help.
How to Create an App Password for your Microsoft 365 LoginYou may need to create an app password for your M365 login for applications such as Outlook and Apple Mail. This article will tell you how.