Introduction
There are two different scenarios in which customers would request to have a device pulled from inventory at Electric HQ. The first and most common is for new hire onboarding, the second scenario is a device exchange. Steps for both scenarios are described in this article.
Request a Device for New Hire Onboarding
Open a new Onboarding Request in Turbine and complete the Employee Information section.
When on the Task Details step, click Purchase an additional device or add from inventory, this will open up a new window on the page.
Select the Add from Electric Inventory option, click Next.
You will be presented with a current list of devices in storage at Electric. Select the device that you want provisioned for the new hire, click the Add Hardware button.
The hardware will now appear in the Procure Hardware section of the Task Details page. From here, you can proceed with the onboarding as normal.
Request a Device Exchange
Contact Electric via the Electric User Hub or chat, provide a detailed reason for the exchange.
Electric will need to contact a designated approver with your company before any devices can be removed from inventory.
If declined, you will be notified.
If approved, you will be notified and Electric will proceed with pulling the device from inventory. Additional details may be required to provision the device before it is shipped to its final destination.
Want to learn more about Device Storage? Check out this article.