Device returns are typically related to an employee offboarding. In these instances, shipping (using a QR Code or UPS Label) is coordinated based on requirements communicated to Electric in an offboarding request submitted by your company's admin. To return a device for a different reason, begin the process by contacting Electric via the Electric User Hub or chat. If your permissions do not enable you to contact Electric directly, partner with an internal admin for guidance.

You can learn how to prepare your device for storage in this article.

Device Storage at Electric is an additional, paid service. Not all customers are registered or, in some cases, eligible for it. Learn more about requirements and policies here. If coordinating device shipping independently, do not send anything to Electric without speaking with the Service Desk or your Customer Success Manager first.