Electric uses a third party integration to send quotes and process procurement orders through CDW. Quotes will be delivered to the designated hardware approver via email. This email will feature a Click here to Approve or Reject link. This will take the approver to the page where the quote can be approved or rejected. To proceed with either option, the person reviewing the request must leave a comment describing the reasoning for the action.
What happens after an order is approved?
Once an order is approved, it is sent back to Electric to process the order and process the payment. Electric will use the payment we have on file. If there are any issues with payment, your Customer Success Manager will reach out to address it.
What happens if an order is rejected?
Comments entered when rejecting quotes will be reviewed and a re-quote will be completed (if requested).
The email address CDW quotes are sent from is not actively monitored. When approving or rejecting a quote, do not respond directly to the email. Instead, to ensure feedback is received and reviewed in a timely manner, provide comments alongside the direction to Approve or Reject the request as outlined above.