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Turbine
All about the platform that provides single-pane visibility to your company's IT environment!
40 articles
How to Sign In to TurbineLearn how to access Turbine, Electric's platform!
Getting Started with TurbineThe basics of Electric's Turbine platform!
Turbine User PermissionsLearn about the various Turbine roles and their permissions.
How to Manage Turbine UsersLearn how to invite, modify, and remove Turbine users from your workspace.
FAQ: Turbine User PermissionsFrequently asked questions about user permissions in Turbine.
Company Configuration SettingsYour company configurations are essential to company-wide IT standardization and the execution of onboarding/offboarding requests.
Maintaining Company ConfigurationsMaintaining your Configurations page as your company evolves plays a key part in company-wide IT standardization.
Location SettingsMaintaining your location information in Turbine helps Electric know where to ship IT equipment, provide online support, and more.
IT Scorecard OverviewLearn where to find the IT Scorecard and how to leverage the information it provides to improve your company's score.
How to Re-authenticate Accounts for the IT ScorecardThis article walks you through the process of re-authenticating your Google Workspace or Office 365 account to sync with the IT Scorecard.
IT Scorecard Actions: Low Disk SpaceLearn how Electric enables Turbine Users to notify employees when their device(s) have low disk space.
IT Scorecard Actions: Firewall EnablementLearn how Electric enables Turbine users to monitor and enforce action on devices that have become non-compliant with firewall requirements.
Turbine's People PageLearn the basic features of the People page in Turbine.
Employee ProfilesLearn how Turbine's Employee Profiles enable Turbine Users to configure the attributes of employees at their company.
How to Assign a Device to an Employee from their Employee ProfileThis article walks you through the process for assigning a device to an employee from their Employee Profile in Turbine.
Supported EmployeesLearn what an Electric Supported Employee is and what criteria an employee needs to meet to be considered supported.
Turbine's Applications PageLearn the basic features of the Applications page in Turbine.
Electric Supported ApplicationsLearn about the scope of support for the hundreds of applications that are supported by Electric.
Unsupported ApplicationsLearn the types of applications are out of Electric's scope of support and why.
How to Add Applications in TurbineYou can use the Applications Page in Turbine to add applications to your workspace.
Designating Application SupportConsiderations and requirements when application support is managed by Electric vs an Internal Admin.
How to Edit an Application in TurbineEdit or remove an application from your workspace in Turbine.
How to Remove an Application from TurbineLearn how to remove applications that are no longer used by your company.
Turbine's Device Management PageLearn the basic features of the Device Management page in Turbine.
How to Assign a Device OwnerSee what steps you need to take to map an end user to a company-owned device.
How to Lock a Device in TurbineLearn what steps to take in Turbine to lock an employee's device.
How to Unlock a Device in TurbineLearn what steps to take in Turbine to lock an employee's device.
Device Status DefinitionsLearn what the different device statuses mean on the Device Management page in Turbine.
Turbine's Reporting PageSee an overview of the reporting that is available to customers via Turbine.
How to Export Reports from TurbineThis article will teach Turbine Owners/Admins how to download reports from Turbine.
FAQ: Turbine ReportingFrequently asked questions about Turbine reporting.
Turbine Reporting: Requests DataThis reporting dashboard gives insight to end user interactions with Electric's Service Desk.
How the Net CSAT Score on Turbine Reporting is CalculatedNet CSAT Score is a metric viewable by Turbine Admins. Learn how this score is calculated.
How to View Chat Transcripts in TurbineLearn where to find copies of chat transcripts between your end users and Electric's Service Desk in Turbine.
Turbine Reporting: Onboarding & Offboarding RequestsThis reporting dashboard gives insight to your company's onboarding and offboarding requests.
Turbine Reporting: Hardware RequestsThis reporting dashboard gives insight to information associated with requests managed by Electric's Hardware Lab.
Turbine Reporting: Malwarebytes DataThis reporting dashboard gives insights to customer's Malwarebytes data.
Turbine Reporting: Annual SummaryThis reporting dashboard provides visibility into Electric's services provided in a calendar year.
Turbine Reporting: Supported EmployeesThis reporting dashboard will show you a comparison of your Supported Employee count versus your Contracted Employee count.