Electric can help to provide various levels of IT support to hundreds of applications and are constantly expanding our scope of SaaS applications to support. In supporting these applications, Electric can provide assistance in troubleshooting and granting (or revoking) access to these tools. Please note, levels of support will vary by application.

Electric will add, remove, and/or update settings for a user during a support request. Administration will be limited to actions possible through the application’s Admin Center following the software developer’s guidance. Company-wide changes or other requests may be categorized as a billable project. This would be implemented by our Professional Services Team.

Electric will install an application’s desktop package via device management software at no additional cost, this includes adding compatible macOS applications to a company's Self-Service portal to easily install themselves. Supporting installation of other applications may be considered a billable project. This would be implemented by our Professional Services Team.

Electric will perform user account provisioning and deprovisioning actions as requested via the Onboarding and Offboarding Request forms in Turbine. Actions may include user account creation, granting group and/or role-based permissions, deactivation, or removal. Electric performs these actions through an integration or manually within the application’s Admin Center and following the software developer’s guidance.

Electric will provide support for a problem with a listed application to the best of our abilities in accordance with the software developer’s guidelines. Troubleshooting may involve the use of remote control tools for the purpose of identifying and resolving an issue. Electric will not set up or troubleshoot integrations, customizations, or workflows.