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Gigawatt (Ask AI)

Introduction

Meet Gigawatt, your always-on, AI-powered IT advisor built right into Electric. Whether you are tracking down a device, navigating an onboarding, or just trying to find the right setting, Gigawatt is ready to help around the clock. Think of it as having a senior IT Service Desk agent in your corner 24/7, with enterprise-level expertise.

And now, with MCP (Model Context Protocol) functionality, Gigawatt has gone from helpful to genuinely powerful. Where the legacy version offered general guidance drawn from Electric's knowledge base, MCP-powered Gigawatt connects directly with your environment to deliver smarter, faster, and more context-aware support.

What Gigawatt Can Help You With

Gigawatt covers a wide range of IT needs, so you can resolve issues and find answers without leaving the platform.

Employee Management

  • Search for employees by name, email, or other details

  • View employee information and status

  • Check which assets or devices are assigned to specific team members

Asset and Device Management

  • Look up devices and hardware across your organization

  • Check asset assignments and status

  • View device details and specifications

  • Get help with device troubleshooting and diagnostics

Software and Applications

  • Find information about applications in your organization

  • Get assistance with software-related questions

  • Walk through common application issues step by step

Hardware Procurement

  • Search the hardware store for available products

  • Get product recommendations based on your needs

  • Add items to your cart for purchase

  • Review product specifications and availability

Onboarding and Offboarding

  • Get guidance on employee onboarding processes

  • Navigate offboarding procedures with confidence

  • Answer questions about setup and transitions

Security

  • Learn security best practices tailored to your environment

  • Get help with security-related questions

  • Resolve access and authentication issues

  • Find the right pages and features within Electric

  • Locate specific settings quickly

  • Get pointed to additional resources when needed

Legacy Gigawatt vs. MCP-Powered Gigawatt

Legacy Gigawatt

The original Gigawatt was trained on Electric's knowledge base and had access to basic device diagnostics surfaced through the Electric Desktop App. It could answer common IT questions and offer general troubleshooting advice, but its awareness of your specific environment had limits. Responses were helpful, but not always wired directly into what was happening across your device fleet, applications, or account in real time.

Great instincts, but working with one hand behind its back.

MCP-Powered Gigawatt

MCP-powered Gigawatt operates on a fundamentally different level. By leveraging the Model Context Protocol, Gigawatt can now interact directly with the tools, data, and systems connected to your Electric account. That means it is not just answering from a knowledge base. It is pulling live, relevant context from your environment to give you responses grounded in what is actually happening for your organization right now.

Here is what that looks like in practice:

More actionable responses: Instead of pointing you in a general direction, Gigawatt helps you take meaningful steps forward based on the real state of your account.

Expanded scope: MCP-powered Gigawatt is built to grow. As Electric connects more tools and surfaces more data, Gigawatt becomes increasingly capable without requiring any extra setup on your end.

How to Use Gigawatt

Getting Started

  1. Log in to Electric

  2. Select Ask AI from the left menu

    1. Clicking Ask AI from the top menu will open up a chat overlay where you can continue to talk to Gigawatt without having to navigate to any page

  3. Type your question in the message box

  4. Click the Send button

  5. Follow Gigawatt's guidance and any recommended next steps

Ask Natural Questions

No special commands or technical language required. Just ask what you need:

  • "What devices does John Smith have?"

  • "Show me available laptops in the store"

  • "How do I set up a new employee?"

  • "My computer is running slow. What should I do?"

Be Specific

The more detail you provide, the better Gigawatt can assist:

  • Include names, device types, or specific issues

  • Mention any error messages you are seeing

  • Note what you have already tried

Ask Follow-Up Questions

Gigawatt remembers the context of your conversation, so you can keep the momentum going:

  • "What about their monitor?"

  • "Can you show me more options?"

  • "What is the next step?"

What Gigawatt Prioritizes

Self-service first: Gigawatt focuses on helping you resolve issues yourself whenever possible, putting the power directly in your hands.

Teaching, not just fixing: When appropriate, Gigawatt explains the reasoning behind its recommendations so you can prevent similar issues down the road.

Tips for Best Results

  • Start with your main question rather than greetings or background context

  • Use full names when asking about specific people

  • Let Gigawatt know if something is not working as described so it can adjust

  • Ask for clarification any time a response is unclear

A Few Things to Keep in Mind

  • Gigawatt is continuously learning and improving. Occasional inaccuracies may occur, so use your best judgment when acting on its recommendations.

  • MCP-powered functionality expands as more data is connected to your Electric account. The more you utilize Electric, the more Gigawatt can do.

When to Contact Human Support

Gigawatt handles a wide range of requests, but some situations call for a real human. Reach out to the team directly for:

  • Complex technical issues requiring hands-on intervention

  • Feature requests or product feedback

  • Any situation that needs escalation

For these cases, contact the team at support@electric.ai and they will get you sorted out.