Release Notes

March 30, 2025

Release Note: RUN Powered by ADP® Integration + Light Plan

Electric now integrates with RUN Powered by ADP®, enabling small businesses to automate IT onboarding and offboarding directly from their payroll system. When employee data is updated in RUN Powered by ADP, Electric automatically triggers the appropriate IT workflows—such as granting app access, provisioning hardware, or retrieving offboarded devices.

We’ve also introduced a Light Plan—a more affordable version of the Electric IT Hub designed for companies that don’t need security-focused features like Mobile Device Management (MDM), but still want to manage onboarding, access, and hardware from one place. 

To get started, visit our ADP Marketplace listing if you use RUN Powered by ADP, or contact your Customer Success Manager to discuss which plan is right for you.

What’s New

• Automated Workflows from RUN – Changes made in RUN Powered by ADP (new hire or termination) now trigger onboarding and offboarding flows in Electric, eliminating the need to update multiple systems.

• Affordable Light Plan – Access core IT Hub features like application access, hardware tracking, and HRIS integrations—without paying for MDM or security-related tools.

• Real-Time Syncing – Department, title, and employee status sync automatically from RUN Powered by ADP into Electric, ensuring your data is always up to date.

Why It Matters

• Automated Workflows from RUN – Changes made in RUN Powered by ADP (new hire or termination) now trigger onboarding and offboarding flows in Electric, eliminating the need to update multiple systems.

• Affordable Light Plan – Access core IT Hub features like application access, hardware tracking, and HRIS integrations—without paying for MDM or security-related tools.

• Real-Time Syncing – Department, title, and employee status sync automatically from RUN Powered by ADP into Electric, ensuring your data is always up to date.

If you’re unsure whether the RUN Powered by ADP integration or Light Plan is a good fit for your business, reach out to your Customer Success Manager or contact product-support@electric.ai.

Sincerely,

The Electric Team ⚡

March 24, 2025

Release Note: "License Reconciliation 1.0"

The new License Reconciliation feature simplifies how businesses track and manage software licenses across multiple applications. Instead of relying on costly third-party audit tools, or manual audits, admins can now leverage existing app integrations in IT Hub to gain real-time visibility into employee access. To start using License Reconciliation, ensure your SaaS applications are connected. The feature will automatically populate employee data in the app’s detail page - giving you instant insights into compliance and areas of cost savings.

What’s New

• View Users per Application – See all employees accessing a specific SaaS app. If the employee has been offboarded, a warning triangle will appear to indicate action is recommended.

• Single Login for Insights – Use IT Hub as the one stop to get employee access data across all integrated applications across a business.

• Export for Audits – Reduce manual effort of collecting user lists with real-time license exports for any compliance exercises. Export includes: Employee email, Employee status in Electric, Offboard date (if applicable), Granted by Group (the group which aligns to the application, i.e., Sales Group)

Why It Matters

• Improved Efficiency & Cost Savings - Eliminates the need for dedicated IT resources – or perhaps another software purchase – to reconcile software licenses. Reduces unnecessary software spend by identifying unused or redundant licenses.

• Enhanced Compliance & Security - Supports compliance by providing a record of user access per application. Ensures businesses meet compliance requirements without relying on manual tracking or employees needing to go into multiple tools.

In our 2.0 release, IT Hub will attach additional metadata to this table, such as license type (i.e., free or paid) and other useful context as is made available by the specific app. If you are curious about which applications are available to integrate, please check this list regularly for updates. If you are struggling to connect your integrations for the purposes of provisioning or license management or both cases, or want to request an app be added to integration, please reach out to our support team.

Sincerely,
The Electric Team ⚡

March 14, 2025

Release Note: "Improved Design for Electric for Desktop App"

The latest update to Electric for Desktop introduces an improved design that enhances usability, streamlines the installation process, and accelerates time to value. This update focuses on building trust in the application while empowering users with greater self-service capabilities.

What’s New?

• New look and feel – A modernized interface should improve clarity and ease of navigation during the install process. Optimized workflows and app download experience help to increase confidence in the application's reliability.

• Less steps, less time consuming – Reduced setup complexity, enabling users to get up and running quickly with less friction.

Why It Matters

• Increased Employee Ease & Value - A user-centric design that improves overall efficiency, experience, and helps you make the most out of the IT Hub faster.

The improved design is now available in the latest version of Electric for Desktop. To see the latest updates, visit https://downloads.electric.ai/app

For additional support, refer to the install guide.

Sincerely,
The Electric Team ⚡

March 12, 2025

Release Note: "Onboard Employee" Task is Now "Resolve Pending Employee"

We’ve renamed the Onboard Employee task to Resolve Pending Employee to better reflect its full functionality. Now, you can either complete an employee’s onboarding or mark them as inactive—all within the same task.

What’s New

The Onboard Employee task is now Resolve Pending Employee, making it clearer that you can:

• Complete onboarding for a new hire

• Mark an employee as inactive if they won’t be starting

Why It Matters

This update ensures managing pending employees is more intuitive, reducing confusion and making it easier to take the right action—whether onboarding or inactivating—without extra steps.

This change is live now! Let us know if you have any questions.

Sincerely,
The Electric Team ⚡

March 12, 2025

Release Note: Task Reassignment – Enhancing Workflow Efficiency

We’ve introduced Task Reassignment, a new feature designed to ensure that IT Hub tasks and to-do items are always assigned to the most suitable team member. This enhancement improves workflow efficiency by enabling admins to reassign tasks when another team member is better equipped to handle an IT-related request generated from the IT Hub.

What’s New?

• Editable Assignee Dropdown – The task assignee field is now fully editable, allowing admins to select from a list of all employees recognized in the IT Hub's People section.

• Prioritized App Champions – Employees designated as App Champions for specific applications or devices will appear first in the dropdown, marked with a champion logo for easy identification.

• Automated Notifications – When a task is reassigned, the new assignee will receive an email notification, ensuring they are aware of the task and can take action.

Why It Matters

• Improved Task Flexibility – Tasks can now be easily reassigned in response to shifting business needs.

• Eliminates Workflow Bottlenecks – If an employee is on vacation or unavailable, their task can be quickly reassigned, preventing delays in IT support and ensuring smooth operations for their existing or new coworkers.

This update empowers teams to stay agile and ensures IT tasks are completed without unnecessary delays. 🎯

Sincerely,
The Electric Team ⚡

March 7, 2025

Release Note: Collapsible Left Menu for a Cleaner, More Customizable View

We’re excited to introduce a collapsible left menu in IT Hub, giving you more flexibility in how you navigate the platform. Whether you want a more spacious view or quick access to all your menu options, you’re in control!

What’s New?

• Collapse the left menu with a simple click to maximize screen space.

• Click again to bring it back whenever you prefer the full menu view.

Why It Matters

• A cleaner, more focused workspace tailored to your preferences.

• A more intuitive user experience for navigating IT Hub.

This update is available now—give it a try and let us know what you think! 🚀

Sincerely,
The Electric Team ⚡

March 3, 2025

Release Note: Warehoused Device Count Now Available in IT Hub Billing Section

We’ve introduced a new enhancement to the Billing section in the IT Hub to provide greater visibility into your warehoused devices and storage trends.

What's Changed?

• The Billing section now displays the total number of devices stored in Electric’s warehouse.

• You can see a comparison of warehoused devices, from current month to previous month.

• This update helps you anticipate storage-related costs by providing clearer insight into device inventory trends.

Why It Matters

• Improved cost visibility – Understand how your device storage impacts billing.

This update makes it easier to stay on top of your warehoused devices and manage your IT expenses efficiently. Check it out in the IT Hub today!

Sincerely,
The Electric Team ⚡

February 28, 2025

Release Note: General Enhancements and Bug Fixes

We are committed to continuously improving the user experience and have addressed several issues to enhance functionality, accuracy, and performance across the platform.

• Enhanced Task Visibility: Resolved an issue where task details were missing, ensuring all relevant information is properly displayed.

• Accurate Pricing Display: Zero-dollar values in the Hardware Store will now be consistently visible in the UI.

• Refined MDM Enrollment Communication: Quickstart customers will no longer receive MDM enrollment emails that do not apply to their configuration.

• Optimized Dark Mode Experience: Fixed a dark mode display issue to improve authentication experience.

• More Relevant Messaging for Windows Users: Removed an unnecessary Apple push notification reference for Windows-only customers.

• Refined Groups Table UI: Corrected search result inconsistencies, adjusted page counts, and improved overall layout for a more seamless experience.

• Resolved Product Filter Display Issues in the Store Front: Fixed an issue where filter buttons appeared incorrectly and caused scrolling disruptions.

• Seamless Application Settings Updates: Settings changes now update instantly without displaying outdated values momentarily.

• Enhanced Microsoft Device Identification: If a model name is unavailable, the hostname will now be used to ensure accurate device records.

• Smoother Employee Activation Process: Resolved an issue where onboarding inactive employees caused activation failures, ensuring a more reliable process.

• Improved HRIS Sync Stability: Addressed an issue that caused HRIS sync failures due to duplicate email addresses.

• Accurate Disk Usage Reporting: Corrected a calculation issue to ensure disk usage values are displayed correctly.

• Consistent Device Encryption Status: Fixed discrepancies in how device encryption status was reported for improved security tracking.

• Reliable Device Disk Space Display: Addressed an issue where device disk space was not displaying properly in the UI.

• Enhanced Champion Automation: Champions will now be automatically snoozed when automation is enabled in the App Table.

• Payment Method Management: Clarified where and how to add payment methods for different needs, including seat licenses and hardware purchases.

• Improved address input experience: When inputting an address you can now choose from a list of suggested verified shipping addresses.

These updates reflect our ongoing commitment to delivering a seamless and reliable experience. If you have any questions or encounter any issues, please reach out to our support team at product-support@electric.ai.

Sincerely,
The Electric Team ⚡

February 21, 2025

Release Note: New Archived Assets Tab for a Cleaner Assets Page

Introduction

We've made improvements to the Assets Page to help you focus on active inventory while still maintaining access to historical asset data.

Key Features

• Added an "Archived" tab to the Assets Page for better organization.

• Now, when you land on the Assets Page, you’ll only see active devices in your inventory.

• Devices with an archived status (Archived, Donated, Sold, or Disposed) are now separated into the Archived tab.

• Archived devices are no longer in your company’s possession and cannot be reassigned to employees.

What’s Changed?

Previously, the Assets Page displayed all devices, including those that were no longer in use, making it harder to focus on active inventory.

Why It Matters

Managing assets efficiently is crucial for keeping track of available devices and ensuring a clutter-free experience. With this update:

• The Assets Page is cleaner, making it easier to manage active inventory.

• Archived devices are clearly separated, reducing confusion.

• IT teams can quickly identify devices available for assignment without sorting through old records.

Sincerely,
The Electric Team ⚡

February 18, 2025

Release Note: Introducing Warehousing – Exclusive to IT Hub Pro Customers

Introduction

Managing company devices just got easier! Electric now offers Warehousing Services, exclusively for IT Hub Pro customers. This service helps IT teams securely store, clean, and manage offboarded employee devices, ensuring they’re ready for future use without the hassle of manual inventory management.

Key Features

• Secure Storage – Send offboarded laptops to Electric’s warehouse for safekeeping.

• Device Cleaning & Inspection – Devices are checked, cleaned, and verified for functionality before redeployment.

• Inventory Management – Easily track stored devices and retrieve them when needed.

• Seamless Redeployment – Ship devices directly from Electric’s warehouse to your next new hire or internal team.

What’s Changed?

Previously, you were responsible for handling offboarded devices—whether storing them in-house or coordinating their own logistics. Now, IT Hub Pro customers can take advantage of Electric’s fully managed Warehousing Services, reducing internal IT burdens and improving device lifecycle management.

Why It Matters

IT teams often struggle with storing, tracking, and reusing company devices after an employee leaves. Without a centralized solution, devices can be lost, forgotten, or left unused for extended periods. With Electric’s Warehousing Services, you gain:

• More control over device inventory

• Less time spent on logistics and storage

• A more cost-effective way to manage IT assets

This service is only available for IT Hub Pro customers. If you're interested in upgrading or learning more, reach out to your account manager today!

Sincerely,
The Electric Team ⚡

February 12, 2025

Release Note: Upload Asset Images | Asset Management

Introduction

Asset tracking just got an upgrade! Now, you can upload images directly to asset records in IT Hub, making it easier to document and track device conditions. Whether you need to capture general asset details or highlight damages, this feature enhances visibility and record-keeping.

Key Features

• Upload Up to 10 Images per Asset – Easily add multiple images to provide a complete view of an asset.

• View Images on the Asset Detail Page – Uploaded images are accessible directly within each asset’s record.

• Better Documentation of Asset Condition – Improve tracking and accountability with visual records of devices.

What’s Changed?

Previously, asset records only contained text-based details. With this update, you can now attach images for more comprehensive tracking and improved asset management.

Why It Matters

• Enhances visibility – Easily review asset conditions at a glance.

• Saves time – No more separate documentation; everything is stored in one place.

• Improves record-keeping – Maintain a more complete history of asset status.

Sincerely,
The Electric Team ⚡

February 6, 2025

Release Note: Sending MDM Instructions | Device Management

Introduction

Managing devices just got even smoother! Now, you can send MDM instructions directly from the Device Management page in IT Hub. Whether you're setting up a single device or multiple at once, this update makes it even easier to keep your team’s devices secure and enrolled—right from where you already manage them.

Key Features

• Send MDM Instructions for a Single Device – Click the actions icon next to any assigned device and select ‘Send MDM instructions’ for a quick setup.

• Batch Send for Multiple Devices – Select multiple devices, click the actions button, and choose ‘Send MDM instructions’—effortless and efficient.

• Available for IT Hub Pro Users – This feature is exclusively available for Pro plan customers.

• Only for Assigned Devices – MDM instructions can be sent for devices that are assigned to an employee, keeping things focused and organized.

What’s Changed?

You’ve always had ways to send MDM instructions, but now, it’s even more intuitive. Instead of navigating to another section, you can send instructions right from the Device Management page, making the process more seamless and convenient.

Why It Matters

• This update makes IT Hub even more efficient and user-friendly by:

• Saving time—send instructions exactly when and where you need to.

• Keeping workflows intuitive—everything you need is in one place.

• Enhancing device management—ensuring every assigned device is easi

Sincerely,
The Electric Team ⚡

January 28, 2025

Release Note: Introducing Warehousing - A New Way to Manage and Ship Your Devices

Introduction:

We’re excited to unveil Warehousing, a game-changing feature in Electric’s IT Hub designed to make device management more seamless than ever. Whether you’re onboarding a new hire, offboarding an employee, or simply managing your inventory, Warehousing ensures your devices are secure, organized, and ready to ship when you need them. Say goodbye to logistical headaches and hello to effortless inventory management!

Key Features:

• Effortless Device Management During Offboarding:

  • New interactive tiles guide you through managing a device during offboarding:

    • Ship to Electric Warehouse: Ship an employee’s device to the Electric Warehouse for storage.

    • Ship to a company site: Send the device to one of your company’s locations.

    • In-Person Return: Arrange for employees to return the device at a designated location.

    • Employee keeps the device: Grant departing employees ownership of their devices.

  • Follow-up options ensure security and compliance:

    • Wipe the Device: Required for warehouse shipping to maintain data security.

    • Lock the Device or Do Nothing: Flexible options for handling unique situations.

• Streamlined Onboarding and Ad-Hoc Shipments from the Warehouse:

  • Easily ship devices directly from the Electric Warehouse to your employees.

  • Navigate to the Storefront, select the Company Assets tab, and pick a device marked with the site Electric Warehouse.

  • Once selected, the device will be prepared and shipped to your chosen employee with just a few clicks.

What’s Changed:

With Warehousing, Electric takes the burden of device storage and management off your plate. Here’s how:

• Electric Stores Your Devices So You Don’t Have To: When employees offboard, you no longer need to worry about managing the device. Simply ship it to the Electric Warehouse, and we’ll handle the rest.

• A Full-Service Solution for Device Management:

  • Wiped and Secure: We’ll ensure the device is wiped to protect your company’s data.

  • Cleaned and Inspected: Devices are cleaned and assessed for condition.

  • Ready for Redeployment: Once processed, the device is securely stored and made available in your inventory for redeployment to your team.

• Streamlined Onboarding and Shipping: With warehousing, devices are always just a few clicks away. When onboarding a new hire or shipping a device ad-hoc, select a device stored at the Electric Warehouse, and we’ll ship it directly to your employee.

This means less time managing hardware and more time focusing on what matters most—your people and your business. Electric makes it easy, secure, and worry-free!

Please note: Warehousing is an add-on feature. To learn more or enable this feature for your account, reach out to your Customer Success Manager or email us at product-support@electric.ai.

Warehousing isn’t just a feature—it’s peace of mind. Let Electric handle the heavy lifting so you can keep your team connected and productive without breaking a sweat.

Sincerely,
The Electric Team ⚡

January 27, 2025

Release Note: Dive Deep into Device Security with the New Security Tab!

Introduction

Keeping an eye on device security just got even more intuitive! With the new Security tab in the Asset Detail page, you can now drill into an individual device and view its security status instantly—right where you manage it.

Key Features

• New Security Tab – Each device’s Asset Detail page now includes a dedicated Security tab, putting all key security insights in one place.

• Detailed Security Status – see the status for:

  • Firewall

  • Gatekeeper

  • OS Updates

  • Disk Encryption

  • Storage & RAM

• Take Action Instantly – If a security setting needs attention, you can trigger a fix directly from the page for quick resolution.

What’s New?

Previously, security insights were available at the Device Overview level, providing a broad view across all devices. Now, you can dive into a specific device and see exactly what’s going on at a glance—giving you more control and precision when managing security.

Why It Matters

This update brings even more efficiency and clarity to IT Hub by:
✅ Providing instant access to device-specific security details—right where you need them.
✅ Making security management more intuitive—drill down into individual devices without leaving the Asset Detail page.
✅ Empowering faster decision-making—see issues and take action seamlessly.

More visibility, more control, and a smoother IT experience—all in a single click.

Sincerely,
The Electric Team ⚡

January 23, 2025

Release Note: Introducing the Device Management Page

Introduction:

Get ready to illuminate your device management with our brand-new Device Management page! This dazzling new feature in IT Hub makes it easier than ever to keep track of all your laptops and desktops. Think of it as your own personal command center, giving you a clear and concise view of your entire fleet.

Key Features:

• Effortless Device Visibility: See all your devices in one convenient location.

• MDM at a Glance: Quickly identify devices that aren't enrolled in Mobile Device Management (MDM)

• Electric App Insights: Instantly see which devices have the Electric app installed and when they last checked in.

• Operating System Overview: Get a snapshot of the operating systems running across your fleet.

• Powerful Search & Filtering: Find the exact device you need with our lightning-fast search and intuitive filters. Filter by MDM enrollment, Electric app installation, device assignment, and more!

• Download Device Details: Easily export a list of device details for further analysis or reporting.

What’s Changed:

• Introducing the Device Management Page: This is a completely new feature in IT Hub, designed to provide a centralized and comprehensive view of your entire device fleet.

Why It Matters:

Imagine a world where managing your devices is as effortless as flipping a switch. The new Device Management page brings that vision to life. With its intuitive design and powerful features, you'll gain unparalleled visibility into your entire device fleet.

• Streamlined Workflow: Spend less time searching for devices and more time focusing on what matters most.

• Enhanced Visibility: Gain a deeper understanding of your device landscape and identify potential issues quickly.

• Improved Decision-Making: Make informed decisions about device management and maintenance with access to valuable insights.

The Device Management page differs from the Assets page. The Assets page is for inventory management and includes items like keyboards, monitors, and mice. The Device Management page focuses on security and device health for all your laptops and desktops.

Experience the power of simplified device management with Electric.

Sincerely,

The Electric Team

January 22, 2025

Release Note: Enhanced Enrollment Status Tracking on the Device Overview Page

We've made improvements to the Enrollment Status card on the Device Overview Page to give you a more complete view of your employees' device security.

What's New?

• The Enrollment Status count now includes all devices that Electric is aware of through purchases or asset assignments, even if they do not have MDM or the Electric App installed. This ensures you have full visibility into whether your employees' devices are secure.

• Clicking "View Devices" now drills down into the Device Management page, specifically filtering for assigned devices.

• The "Send MDM Instructions" action now sends installation instructions for both MDM and the Electric App, ensuring full enrollment.

Why This Matters

Keeping your employees' devices secure is critical to protecting company data and maintaining compliance. With this update:

• You get a complete picture of device security, not just MDM enrollment.

• It’s easier to track and manage assigned devices with direct access to the Device Management page.

• The MDM installation process is streamlined, ensuring that employees receive instructions for both MDM and the Electric App—helping your organization stay fully secure.

With these updates, a device is considered fully enrolled only when both MDM and the Electric App are installed—providing greater clarity and stronger security for your organization.

Sincerely,
The Electric Team ⚡

January 22, 2025

Release Note: Improved Device Assignment Status on the Device Overview Page

We've updated the Device Assignment Status on the Device Overview Page to provide a clearer view of employees without assigned devices.

What's New?

• The Device Assignment Status now only counts employees as "without devices" if they do not have an assigned laptop or desktop.

• Previously, this count included employees who simply had not installed the Electric App—this is no longer the case, ensuring a more accurate representation of unassigned devices.

• Clicking "View Employees Without Devices" now shows a list of employees who do not have an assigned laptop or desktop and allows you to send them an email prompting them to install the Electric App and MDM.

Why This Matters

Having visibility into who is truly missing a device helps IT teams prioritize hardware assignments and security enforcement. With this update:

• You get a more accurate count of employees without assigned laptops or desktops.

• IT teams can quickly identify gaps in device assignments.

• Employees without the Electric App and MDM can still be prompted to install them via email—ensuring compliance and security.

These improvements make it easier to track device distribution and ensure all employees are properly equipped and protected.

Sincerely,
The Electric Team ⚡

January 9, 2025

Release Note: Automatic capture of warranty coverage and device-specific information

We are pleased to announce changes to our hardware purchasing process to document critical information about the equipment purchased from the hardware store in Electric's IT Hub.

Key Features:

• Device-specific information: Key device details, such as the serial number, will automatically populate on the Asset record for the purchased item.

• Warranty coverage: The purchase date, warranty coverage period and warranty expiration date will automatically populate on the Asset record for the purchased item.

Why It Matters:

In addition to automatically assigning equipment to the employee it was purchased for, important information about that equipment is now captured in the process.

These enhancements allow administrators to effortlessly track critical information across their fleet of devices so they can make informed decisions about when to replace an aging device.

Sincerely,

The Electric Team ⚡

December 9, 2025

Release Note: Improved Groups Page: Table View for Better Hierarchy & Visibility

We've updated the Groups Page to improve how group relationships and configurations are displayed.

Key Features:

• Switched from cards to a table format to better represent group hierarchy and make navigation easier.

• Added a new column showing the number of applications configured for each group, helping you quickly identify which groups have assigned applications.

Why It Matters:

Managing groups effectively is key to streamlining access control and IT operations. With this update:

• The new table format makes it easier to understand group relationships and structure.

• IT admins can quickly see which groups have applications configured, reducing confusion and improving efficiency.

• Navigation and management of groups are more intuitive and scalable for larger organizations.

This enhancement provides greater clarity and control over how groups are structured and managed within Electric.

Sincerely,

The Electric Team ⚡

November 20, 2024

Automating Access Management for ITHub Admins

Launching today, IT Hub now includes a powerful new set of integrations designed to streamline access management tasks for SaaS applications. This update introduces automation prompts that simplify and accelerate granting or removing employee access to applications during the onboarding/offboarding processes when they are initiated from the IT Hub.

What’s Changed

• Task Automation for Access Management: When an IT Hub administrator needs to grant or revoke access for an employee, our platform now leverages automation to handle the process.

• Integration-Driven Workflows: If the application is integrated with our platform and automation is enabled for the task, the system will attempt to automatically complete the access request.

• Connect Applications in the Platform: The specific applications in which automation is supported is growing on a regular basis. Please check for your applications of interest, or contact our support team if an automation is missing.

Key Features

1. Seamless Automation

   • Integrated applications with automation enabled will automatically process access requests.

   • Tasks such as granting or revoking access are intelligently resolved without requiring manual intervention.

2. Flexible Integration Support

   • Compatible with a wide range of SaaS applications through pre-built integrations.

   • Customizable logic ensures automation fits your organization’s unique workflows.

3. Actionable Insights

   • Administrators can monitor automation outcomes via a detailed task summary in the task page from the top navigation.

   • Receive alerts for any tasks requiring manual attention, ensuring no requests are overlooked should the automation not complete due to an error.

Why It Matters

Managing employee access to SaaS applications is often time-consuming and prone to errors, especially in organizations with more than a dozen applications. This update to the product:

• Saves Time: Automating routine access tasks reduces the manual effort for the application administrators.

• Improves Accuracy: Automation logic minimizes the risk of human errors during access provisioning and deprovisioning.

• Boosts Security: Prompt and reliable removal of access for departing employees helps maintain a secure application environment.

The introduction of application automation represents a significant step towards making IT operations smoother, faster, and more secure for all IT Hub users. Sincerely,

The Electric Team ⚡

October 10, 2024

Release Note: Tasks in ITH - Initial Release

We are excited to announce significant improvements to our platform with the decoupling of notifications and tasks. Tasks are now living in a lightweight task management page, with enhanced functionality and accessibility. This is our initial release which will allow the platform to expand on task management features in 2025. Below are the details of the new features and changes:

Key Features:

• Top Navigation:

  • Clear Organization: The separation of notifications and tasks in the top navigation ensures a more intuitive user experience.

• Tasks Page:

  • ALL versus MY tasks: An admin user(s) in the organization can see all of the tasks in their company, or filter for just the tasks assigned for the individual. Employee users will not see the ALL option instead only seeing the tasks assigned directly to the employee.

  • Comprehensive task table view: Displays a complete list of requests, in a table format consistent with the platform's look and feel.

  • Filter functionality: Enables both employee and admin users to find specific requests based on their status of open, complete, or canceled – as well as sorting the table by created date and status.

  • Action-specific buttons: Some tasks will have a specific call to action button – such as “equip new hire” if the task is for the admin to purchase a new device for a new employee.

• Task Details Page:

  • Dynamic detail rendering: Displays all necessary information for fulfilling a request, including additional details based on the request type or category, links to the correct place to complete the action, the employee making the request, and the date.

What’s Changed:

• Decoupling Notifications and Tasks: Tasks are now independent and can be listed, filtered, and searched in a proper task management interface.

• Notifications for their intended purpose: Notifications will still be created by tasks, but will serve solely to direct users to the task details page if it is a request that requires action. Notifications will continue to be used for non-actionable communications, such as confirming when all the tasks in an onboarding have been completed.

Why It Matters:

A clear task management interface is essential for administrators because it streamlines their ability to efficiently oversee and manage their IT activities. By providing an organized system, users can quickly view and complete tasks, monitor progress across the organization, and address open tasks. This boosts productivity and reduces errors when needing to complete the tasks generated as a part of being the defacto or full-time IT administrator. This new task management interface enhances the overall user experience, promotes smoother operations, and higher satisfaction for both administrators and their employees when working with IT related tasks.

Sincerely,

The Electric Team ⚡

October 1, 2024

Release Note: Improved Offboarding experience for IT Hub Customers

We are pleased to announce significant enhancements to the offboarding process within Electric's IT Hub, aimed at providing administrators with improved control over employee devices during offboarding.

Key Features:

• Device Actions During Offboarding: Administrators can now take specific actions on employee devices directly within the offboarding workflow. This includes the ability to wipe or lock devices, ensuring data security and compliance. (Please note this is only available to Pro customers)

• QR Code Return Process: The offboarding workflow now incorporates the QR code return process, simplifying the retrieval of devices from departing employees. This ensures a streamlined method for employees to return company equipment.

What’s Changed:

• Comprehensive Device Management: In addition to revoking application access, admins can now choose what to do with employee devices during offboarding. This provides flexibility in handling devices depending on the situation.

• Multiple Device Handling: If an employee has more than one device, admins will be prompted to take actions on each device individually within the offboarding workflow.

Why It Matters:

These enhancements empower administrators to effectively manage and secure devices during the offboarding process, reducing the risk of data breaches and ensuring a smooth transition for both the organization and departing employees.

October 1, 2024

Release Note: Integration with ADP Workforce Now® and ADP TotalSource®

Electric has just released an integration with their IT Hub and ADP®.  Our clients can now integrate our solution with ADP Workforce Now® and ADP TotalSource®. This integration streamlines the onboarding and offboarding processes, ensuring a seamless experience for admins and reducing manual work.

Key Features:

• Automated Onboarding Tasks: When a new hire is added in ADP®, an onboarding task is immediately triggered in Electric’s IT Hub and sent to the designated onboarding champion. This automation ensures that new employees are onboarded quickly and efficiently.

• Automated Offboarding Tasks: Similarly, when an employee is offboarded in ADP, an offboarding task is instantly created in Electric’s IT Hub. The offboarding task, generated on the employee’s termination day, allows offboarding champions to:

• Wipe the employee’s device.

• Use our QR return process to retrieve the device from the employee.

• Department Sync: Departments will now sync directly between ADP and Electric’s IT Hub. This ensures quicker setup and configuration for new hires and keeps employee information up to date.

• Application Access: The integration ensures that employees have the right applications at the right time. When an employee’s department changes in ADP, their application access is automatically updated in Electric’s IT Hub to reflect the new department’s requirements.

ADP Marketplace Links:

• Electric IT Hub Data Connector: Electric customers can purchase the data connector needed to enable this integration through ADP Marketplace

• Electric IT Hub: ADP customers can purchase Electric’s IT Hub and create their instance directly from ADP Marketplace

As an ADP Marketplace partner, Electric is proud to provide this integration to further enhance your IT and HR workflows.

Why It Matters:

This integration with ADP Workforce Now® and ADP TotalSource® helps enhance the efficiency of your HR processes. By automating key onboarding and off-boarding tasks and syncing department data, this integration reduces manual entry, speeds up workflows, and helps ensure employees have the tools they need to be productive right away.

Sincerely,

The Electric Team ⚡

September 30, 2024

Release Note: Centralized Integrations Page

We are excited to announce a new feature that centralizes all HR integrations in a single location within the IT Hub. This update reduces confusion by providing a unified view of all available HR integrations, streamlining the process of managing connected systems.

Key Features:

• Unified Integrations Page: All HR systems now live in the same location within IT Hub settings, making it easier for admins to find and manage their integrations.

What's Changed:

• Improved Organization: All integrations are now centralized in one place, simplifying the admin experience by reducing the need to navigate multiple locations to manage HR systems.

Why It Matters:

This feature streamlines the admin experience by consolidating all HR integrations into a single, easy-to-navigate location. It reduces confusion, saves time, and provides a more organized interface for managing HR systems, allowing admins to focus on higher-value tasks.

Sincerely,

The Electric Team ⚡

September 30, 2024

Release Note: Improved Device Selection During Employee Onboarding

We are excited to introduce a significant update to the employee onboarding process that now includes hardware management alongside application access. This new feature enables admins to efficiently allocate hardware to new hires and ensures a smoother and more comprehensive onboarding experience.

Key Features:

• "Equip New Hire" Task Creation: During the new hire flow, if hardware is selected for a new employee, an "Equip New Hire" task will be automatically created for the hardware champion. This task ensures that hardware provisioning is seamlessly integrated into the onboarding workflow.

• Hardware and Application Integration: The onboarding process now robustly covers both hardware and application access. Admins can manage not just the application setup but also assign or purchase hardware, ensuring new hires are fully equipped from day one.

• Enhanced Employee Information Collection: As part of this update, we are now collecting additional employee information, such as addresses, to improve the employee lifecycle management. This helps prevent duplicate entry when it comes to tasks such as shipping hardware and enhances overall efficiency.

What's Changed:

• Task Automation: When hardware is selected during onboarding, a task for equipping the new hire is created, ensuring the necessary steps for hardware provisioning are taken without manual intervention.

• Comprehensive Onboarding: The process now covers both hardware and software, providing a complete solution for onboarding new employees, rather than focusing solely on applications.

• Improved Lifecycle Management: By collecting more employee information during onboarding, we reduce the need for duplicate entries in future processes, such as shipping hardware or managing other lifecycle events.

Why It Matters:

This update ensures a more robust onboarding experience that includes hardware provisioning, making it easier for admins to fully equip new hires. By automating the "Equip New Hire" task, it streamlines the process and reduces manual errors, helping businesses save time and resources while ensuring new employees have what they need from day one.

Sincerely,

The Electric Team ⚡

September 30, 2024

Release Note: Wipe Devices

We’re excited to introduce a new Device Wipe feature, designed to streamline the management and repurposing of company devices. This feature provides a simple and secure way to reset a device to its default factory settings, with the following key benefits and use cases in mind:

Key Features:

• Reallocate a Device to a New Employee: Prepare a device for reuse by wiping it clean to remove all previous data, and allowing it to be reassigned.

• Personal Device Handoff After Offboarding: Enable employees to retain their devices after offboarding by wiping them clean and removing all company-related applications and files.

• Reset a Corrupt Operating System: Easily wipe and reset a device to fix system corruption and start fresh with factory settings.

• Improve Device Performance: Perform a device wipe to potentially resolve performance issues by removing all files, preferences, and apps.

What's Changed:

• Wipe Action can be Taken: All apps, user preferences, files, and system settings will be deleted once the wipe command executes.

• Reinstall Options: After wiping, you can reinstall the Electric Desktop App at any time. When this happens, it will automatically reassign the device to another employee who completes the correct steps.

Why It Matters:

Wiping an employee's device is crucial for maintaining security and managing an employee lifecycle. When an employee leaves, their device may still contain sensitive information. By wiping the device, you can prevent unauthorized access or data breaches. Additionally, it ensures proper lifecycle management by preparing the device for reassignment or disposal, reducing the risk of security vulnerabilities from forgotten data.

Sincerely,

The Electric Team ⚡

August 28 2024

Release Note: Introducing the New "Marketplace" Page

Access all of the security and professional add ons to your core Electric package in our new "Marketplace" experience (previously known as "Purchase Security"). These updates are designed to make discovering, purchasing, and managing solutions even more intuitive and seamless. These solutions are curated and tested for options that work best for small and medium size businesses.

What's Changed:

• Introducing the "Marketplace" Page: The "Marketplace" page has replaced the old "Purchase Security" page. You can now find it located in the left-side navigation, positioned just above the employee center pages.

• Streamlined Design: We've removed the "education content" that was previously displayed at the top of the page to provide a cleaner and more focused user experience.

• Organized by Header Sections: Solutions are now grouped into clearly defined header sections (e.g., “Application Security”). This new layout makes it easier to browse and find the solutions relevant to your needs.

• Pricing Information Included: Each solution card now includes pricing information, giving you immediate insight into the cost of solutions right from the Marketplace page.

• Easy Identification of Purchased Solutions: When a solution is purchased, the corresponding card will now display a green "Purchased" tag, allowing you to quickly see which solutions you’ve already acquired from either an ad hoc purchase or your original onboarding experience.

• Quick Access to Dashboards: For Avanan, Threatdown, and P81 solutions, purchased cards will also include a direct link to their respective dashboards, providing easy access to monitor these solutions once up and running on your employees' devices.

Why It Matters:

We are consistently striving to provide an experience that makes it easy to fit your business needs. And, plug in holes to your existing IT infrastructure with clear solutions. Marketplace helps you quickly evaluate our add on solutions and explore our partnership offerings for the now and future of your business needs.

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

July 31 2024

Release Note: Password Breach Dashboard

Knowing which one of your employees have appeared in a data breach is becoming more and more important, so we are excited to announce an enhancement to our Security Solutions page in IT Hub which will provide even more information about the security of your employees. We will expose data directly from the ‘Have I Been Pwned’ API onto this page in order to provide easy access to which of your employees have compromised passwords giving you an ease of mind that when an issue does occur, IT Hub will provide visibility into it.

Key Features:

• Password Breach Dashboard: Admin users can now access a dashboard dedicated to which of their employees have a password that appeared in a data breach. The employee, breach name, breach date, as well as a short description of the breach will be available on the dashboard.

• End User notifications: End users will get a notification when they have a login that appeared in a data breach, guiding them to update their credentials to minimize any further risk.

What's Changed:

• Enhanced accessibility to Password Breach data: Customers would previously have to search the web to find an an application that would show this password breach data. By showing this directly to admins within the IT Hub, they are now have peace of mind that they have one place they need to go to in order to get this valuable information.

Tech Notes:

• Pro Customers Only: Due to costs associated with pulling this data, we will limit access to this feature customers on the Pro plan only.

• Notifications: Only End Users will get notifications when they appear in a data breach. The admin will not receive any notification.

• Data Refresh: This data will be refreshed once a day.

Why It Matters:

This feature significantly enhances the user experience within IT Hub, empowering admins with greater visibility into more security data directly within IT Hub. By centralizing this data into the product, we aim to provide the users with all necessary data they need to feel confident that their security landscape is stable.

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

July 31 2024

Release Note: Harmony Email & Collaboration (HEC) Dashboard

We are excited to announce an enhancement to our Security Solutions page in IT Hub which will provide even more information about your security landscape. We will expose data directly from our email security partner solution Harmony Email & Collaboration (fka Avanan) onto this page in order to provide easy access to this information giving you an ease of mind that your security solutions are working as they should.

Key Features:

• HEC Dashboard: Admin users can now access a dashboard dedicated solely to HEC metrics. This release will focus on providing a quick overview of how many email threats have been scanned broken down by type and severity while also being able to see which employees have been targeted the most.

• Submit a ticket for more help: Admin users can now submit a ‘Get help with HEC’ ticket directly from this page, instead of having to navigate to the Support Center.

What's Changed:

• Enhanced accessibility to HEC data: By showing HEC data directly to admins within the IT Hub, they are now able to see this data without having to navigate and login to the individual Partner Portal. Seeing this data also provides an ease of mind to the admin that HEC is working and provides a quick overview of the threats that have been scanned.

Tech Notes:

• Data Refresh: This data will be refreshed once a day and counts will only show from the last 30 days.

• Ticket submission: Submitting a help ticket from this page will follow the same workflow as submitting a HEC help ticket from the Support Center.

Why It Matters:

This feature significantly enhances the user experience within IT Hub, empowering admins with greater accessibility into their HEC data. By centralizing this data into IT Hub, we aim to provide the users with all necessary data in one place, without having them have to log into the HEC Portal itself.

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

July 23, 2024

Release Note: Google Workspace Connector in HRIS sync

We are excited to provide IT Hub customers with an additional optional to sync their employees into the platform: Google Workspace. Customers of Electric and Google Workspace can utilizes both solutions working together to reduce the manual effort needed to get IT solutions working with your business.

Key Features:

• Google Workspace Option: Pro customers will see the option in their HRIS sync panel to connect their Google Workspace.

• Data syncs same as other HRIS integrations: Customers can expect the same data as other HRIS options to pull in from Google: name, email, and role.

What's Changed:

• Google Workspace is an employee sync option for customers on the Pro plan with the HRIS sync in their People page

How It Works:

Customers must be an admin in both Electric IT Hub and Google Workspace to connect the two solutions. The interface will prompt the admin user in a short step by step flow to complete the connection. It is expected with this connector and any others in the HRIS sync, that it takes about 60 minutes for the data to sync between the two platforms.

Why It Matters:

We want to expedite the process of our admin users in setting up their coworkers into Electric so they can reach the value of the product as fast as possible. We also strive to reduce the manual steps admin users must take in order to manage their IT. The additional sync option of Google Workspace will open up the automated syncing for customers who do not have an existing HRIS partner but do want to take advantage of automation.

Sincerely,

The Electric Team ⚡

June 13, 2024

Release Note: Introducing Apple Business Manager Connection in IT Hub

We are excited to provide IT Hub customers with a self-serve opportunity to connect their Apple Business Manager (ABM) account to Electric!

By connecting an ABM account to Electric, we can ensure that Apple devices purchased through our hardware store are automatically enrolled in the customer’s ABM account as a company managed device.

If you are not familiar with ABM, the platform allows customers to perform a variety of management and security actions, such as locking devices, on company managed devices. Company managed devices will also automatically enroll in MDM if ABM is configured to do so. Click here to learn more about Apple Business Manager.

Key Features:

• ABM Connection: Customers can access the Settings / Device Management area in IT Hub to connect their ABM to Electric.

• ABM Connection Status When Purchasing: Customers purchasing Apple items can see the status of their ABM connection when placing orders. Customers can connect their ABM within the storefront, if needed.

• Manage ABM Connection: Customers can edit or remove their ABM connection, if needed.

What's Changed:

• Customers were previously coordinating with the Product Support team to connect their ABM to Electric. Customers can now do this step themselves, if they are comfortable doing so.

• Customers purchasing Apple devices will be prompted to connect their ABM (or opt out) before placing an order if they have not done so already; this precautionary step prevents devices from ever getting into an unmanaged, unsecured state.

Why It Matters:

We are very excited to streamline the process of connecting ABM to Electric! By making ABM connection easy, we can greatly improve the security posture for the customer by ensuring that purchased Apple devices are ready-to-use and secure from the very start.

Thank you for your continued support as we continue to improve IT Hub! If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

June 11, 2024

Release Note: Improving your MDM Time to Value with IT Hub

Get up and running with MDM via your Electric IT Hub in a matter of minutes with our newly launched self-service MDM enrollment. Self-service enrollment makes it so that the admin user at your business can begin the process to get valuable MDM protection on their devices in a matter of minutes – it is easier than ever for you to follow our quick five step guide for your MDM to be ready.

Key Features:

1. Step by Step Guidance: As soon as the admin user gets access to IT Hub settings, they can proceed in the Device Management independently to complete the MDM set up with the five step guidance.

2. Know ASAP when MDM is ready for installation: As soon as your enrollment is complete, you will be ready to get your MDM on to your device

3. Send an email to your employees for enrollment: After completing the initial enrollment, you will be ready to send the invite to your employees. They will receive an email instruction them to download MDM.

How It Works:

A step by step guide will help the admin user at your business go through the enrollment process. After following the steps successfully, your MDM will be ready to deploy via the Electric desktop app with the right device policies already applied. Please note, the five steps are only required for Apple devices and will require the business to have a functioning Apple ID ready. If you are in a Windows only device environment, the step up will be only one confirmation step.

Why It Matters:

• We are all about making your IT set up fast and easy without advanced technical required. MDM is beneficial to your business for many reasons and this new set up gets you to value faster than ever.

• You don’t have to wait or wonder if you have the correct policies required

Thank you for your continued support and feedback. We are committed to enhancing the IT Hub to meet your evolving needs.

If you have any questions or suggestions, please reach out to our support team.

Sincerely,

The Electric Team ⚡

May 21, 2024

Release Note: Easy Navigation to Apps & Helpful Links in the Desktop App

Introducing a streamlined way to access essential resources directly from the Electric desktop app. Our new Helpful Links feature provides quick, one-click access to important websites, tools, and applications, enhancing productivity and efficiency.

Key Features:

1. Clickable Icons: Each Helpful Link and Application URL is represented by a clickable icon, making it easy to identify and access the resources you need. Appli

2. Automatic Tray Icon: The Electric app is always available in the tray of both Apple and Windows devices on startup.

3. Easy Access to Support Center and Gigawatt AI: Quick access to the IT Hub and Gigawatt AI through the Desktop App.

4. Search Bar for Easy Navigation: Filter displayed links, apps, and custom apps using a search bar.

How It Works:

The Helpful Links feature enhances your Electric app experience by providing quick access to essential resources right after installation. Here’s a step-by-step walkthrough of how it works:

1. Installation Process: Begin by installing the Electric app using the standard installation steps. If installing as a Pro customer, MDM installation will also need completed.

2. Post Installation: Once the installation is complete, you will be redirected to the Electric app

3. Access Helpful Links and App URLs: You can click on icons to open a new tab with the corresponding app or helpful link.

Why It Matters:

By integrating Helpful Links into the Electric app, we aim to streamline your workflow and provide immediate access to essential resources right from the moment you complete the installation. This feature not only saves time but also enhances overall productivity by reducing the need for external bookmarks or multiple browser tabs.

Thank you for your continued support and feedback. We are committed to enhancing the IT Hub to meet your evolving needs.

If you have any questions or suggestions, please reach out to our support team.

Sincerely,

The Electric Team ⚡

May 9, 2024

Release Note: Patching and OS Update Panel

Gain a deeper understanding of your operating system's health and ensure your device is running well. We are excited to be rolling out a new feature included in your Electric MDM offering on the Pro: we will now include major verison patching for Mac OS.

For customers on all plans: we will be also showing enhanced operating system (OS) data for your employees after they download the Electric Desktop App. 

As we’ve seen at Electric and across other industries, it is too often viruses or attacks that hurt businesses happen because a device was running vulnerable software when a newer, safer version was available. Keeping your devices patched to the latest supported version is one of the most cost-effective practices to improve your security posture and employee productivity.

Key Features:

• OS Panel in Device Overview: Within Device Overview, customers will see a breakdown of their OS specifically in terms of current and optimal versions.  

• Patching for Mac Devices: Employees will get a pop up on their device screen. Employees will need to follow the steps from the “Update Device” button.

What's Changed:

• Macs will now be patched for major versions (no visual change expected in IT Hub): The additional Mac patching we are introducing now is needed to go beyond minor version and app updates to include major OS version updates.

• Additional data appears in Device Overview: Clear end of life and OS supports dates will now be included in all Device screens after downloading the Electric Desktop App.

Tech Notes:

• Mac Patching will be applied on creation of the MDM instance alongside the Electric default security controls, there are no additional steps

• Windows devices were already being patched for the latest software updates based on the MDM policies we installed when you started your MDM journey with Electric. 

Why It Matters:

• Keeping devices running the latest OS is important for your business. Updated OS versions often contain security patches and fixes that protect your system from vulnerabilities and threats. By staying current, you reduce the risk of malware or cyberattacks. Second, newer OS versions typically offer improved performance and compatibility with newer software and hardware, ensuring that devices run smoothly and efficiently – saving employees time and money on hardware. 

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

April 17, 2024

Release Note: Detailed Hardware Request Tracking

We are excited to announce an enhancement to our hardware purchase request tracking page in IT Hub which will provide even more information about the status and details of your requests!

What's Changed:

• Consolidated view: Requests were previously tracked on a per-item basis. You now have a “roll-up” view of the entire order and overall status, with the option to drill-in to see the status for each item, if desired.

Additional Features:

• Delivery date An estimated delivery date is displayed for each item in an order, when available.

• Tracking numbers: Tracking numbers are linked directly to the carrier’s tracking page for even more detail.

Why It Matters:

We understand the importance of making sure your employees have the equipment they need to be productive and secure. We hope this enhancement, along with our existing set of status update emails, provides you with even more insight into the status and details of your hardware requests so that you can make sure your employees are getting what they need.

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

April 2, 2024

Release Note: Security Solutions Page

We are excited to introduce a new feature in IT Hub that enhances the user experience by allowing admin users to see data directly from the add on security solutions installed on their device fleet. For this release we will start with Threatdown(f.k.a Malwarebytes) data and then continue on to our other partner solutions. This page provides for an ease of access to this data, improving productivity within the platform.

Key Features:

• Security Solutions Page: Admin users can now access a dedicated page solely for their security solution data. This release will focus on Threatdown data where a quick overview is shown of what actions Threatdown has taken as well as a table of all devices that have the software installed.

• Submit a ticket for more help: Admin users can now submit a ‘Get help with Threatdown’ ticket directly from this page, instead of having to navigate to the Support Center.

What's Changed:

• Enhanced accessibility to security solution data: By showing Threatdown data directly to admins within the IT Hub, they are now able to see this data without having to navigate and login to the individual Partner Portal. Seeing this data also provides an ease of mind to the admin that Threatdown is working and provides a quick overview of what has been actioned on.

• Security Tab/ Purchase Security Page: A ‘Security' tab has been added to the left hand navigation bar, and the ‘Discover’ page has been renamed to ‘Purchase security’.

Tech Notes:

• Table Sort: Each column on the table is sortable with the default sort on the ‘Protection status’ column where the unprotected devices will show on the top.

• Ticket submission: Submitted a Threatdown help ticket from this page will follow the same workflow as submitting a Threatdown help ticket from the Support Center.

Why It Matters:

This feature significantly enhances the user experience within IT Hub, empowering admins with greater accessibility into their security solution data. By centralizing this data into IT Hub, we aim to provide the users with all necessary data in one place, without having them have to log into each individual Security Solution Portal.

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

March 26, 2024

Release Note: Unenroll Devices

At Electric, we understand a lot can happen with your devices! Sometimes, an app might get installed on the wrong device. Sometimes, you might want to unassign a device so that it can be assigned to another one of your coworkers when you are ready to upgrade. This is why we have introduced the functionality to unenroll your device from the Electric Desktop App and Mobile Device Management (MDM).

Key Features:

• Initiate an Unenroll from the Employee Profile (Admin Only): Admin users can visit the employee profile of the employee who wants to unenroll the device from the existing Desktop App. Admin users will see an option to send an email to the employee with the unenroll instructions and url.

What's Changed:

• Unenroll action is added, in addition to Lock action: Employee profiles are the home for device actions related to your employee’s device. On the device card of the profile now, the admin will see both the options to initiate a lock device and unenroll a device.

Tech Notes:

• Unenroll under the hood: Unenroll will remove the Electric Desktop App and MDM if you are on the Pro plan. The employee will need to carefully follow the instructions on the email from the IT Hub platform in order to successfully complete the unenroll. The device card on the employee profile should return to the empty state when the unenroll is finished.

Why It Matters:

• Completing all functionality – unenroll and enroll – for our device actions ensures a seamless user experience and allows the admin user to self-serve their employees when they need to swap out or deprovision a device.

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

March 26, 2024

Release Note: Introducing Your IT Plan -- Customize Your IT Enrollment with Electric

IT Hub strives to get to know your unique IT needs while you are our customer. In order to serve you with the possible experience, the platform ask for your email provider, goals, and current posture right away. From the moment your admin first logs in to your ongoing engagement with Electric, Your IT Plan is there to guide you on what's next and make sure you are meeting your IT goals every time you login to IT Hub.

Key Features:

• IT Intake Form (Admin Only): Admin users start their engagement with Electric by responding to 7 questions meant to be completed in under 3 min. Responses will determine which actions we ask the admin user to complete and in which order to start getting most value from IT Hub.

• Your IT Plan (Admin Only): This is your new landing page. Its a place you can return to at any time to make sure you're on target to complete both “essential” and “suggested” actions. IT Plan helps connect required actions to your "why". For example, if you told us during initial intake you wanted help with day to day employee management, IT Hub will get you started by adding your employees and introducing you to the employee center features for your coworkers.

What's Changed:

• Personalizing the product from first login: By gathering essential information after login, IT hub can tailor the product to your individual goals and unique technology stack. This will enhance your overall user experience through customized features and content, and grow with your on your IT journey

• Concise homepage experience: By landing on Your IT Plan, you can easily prioritize key information and actions to keep you on track to your IT goal.

Tech Notes:

• Recommended and Suggested Actions Ranking: Recommended and Suggested Actions on your Your IT Plan are ranked in order based on the goal communicated during the initial intake.

• No editing - for now!: During this first release, your goal will remain fixed to what was selected in the intake. You won’t be able to enter any additional information. Over time, this page will evolve to allow Admin users to input new information, change their goals, or other toggles to generate new recommended actions.

Why It Matters:

• Keeping on task with the different parts of your IT operations will be smoother once you have a destination to enter and quickly to get a snapshot of how your progressing towards your IT goals. This page in IT Hub lays the groundwork for something that will evolve to be more personalized, tailored, and allow for benchmarking in future releases.

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

March 26, 2024

Release Note: Introducing Asset Management

We are excited to announce the release of our latest feature aimed at optimizing asset tracking and management: the Asset Management Module. This new addition brings comprehensive tools and functionalities to IT Hub, empowering users to efficiently monitor and manage their organization's assets.

Key Features:

1. Effortless Asset Creation and Modification:

   • Seamlessly create and update asset records directly within IT Hub, capturing essential information such as asset type, name, assignee, purchase details, condition, and more.

2. Instantly Access Your Company’s Device Inventory:

   1. Stay effortlessly informed about your organization’s device inventory as soon as your team members log into the Electric app on their computers.

3. Flexible Condition Setting for Assets:

   • Gain clarity on asset usability and maintenance requirements by setting conditions such as "Damaged," "Used - Good," "Used - Fair," "Used - Poor," and "New."

4. Transparent Asset Status Tracking:

   • Track asset availability and usage with prominently displayed status indicators.

   • Easily set and edit asset status for real-time updates and accurate tracking.

5. Intuitive Search and Filtering Capabilities:

   • Quickly locate specific assets using powerful search, filter, and sort functionalities based on criteria such as type, assignee, status, and custom asset ID.

6. Comprehensive History Tracking:

   • Maintain a detailed log of asset ownership changes for compliance and audit purposes.

   • Access a complete history of asset changes, including user details, timestamps, and actions taken.

7. Efficient Bulk Asset Upload:

   • Simplify the process of adding multiple assets at once by uploading assets via a CSV file.

How It Works:

1. Navigate to the Asset Management Module within IT Hub.

2. Easily create, view, and edit asset records with intuitive user interface controls.

3. Utilize search, filter, and sort functionalities to quickly locate and manage assets.

4. Access detailed asset history logs for comprehensive tracking and compliance monitoring.

5. Streamline asset upload processes by leveraging bulk upload capabilities.

Why It Matters:

This enhancement empowers organizations with greater visibility and control over their asset management processes. By providing comprehensive tools for asset tracking, modification, and history logging, the Asset Management Module enables organizations to optimize resource utilization, enhance compliance adherence, and streamline administrative workflows.

We are committed to continuously enhancing our platform to meet the evolving needs of our users. Thank you for your support and feedback as we strive to deliver innovative solutions to empower your organization's success.

If you have any questions or suggestions, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

March 21, 2024

Hardware purchase request confirmation auto-emails

We are excited to introduce a set of “Order received!” confirmation emails that will be sent shortly after equipment has been purchased through Turbine or IT Hub.

Key Features:

• Order acknowledgement email to the requestor: Users that place a hardware purchase request will be sent a confirmation email detailing what was requested, where it will be sent and approximate timelines for shipment. We also let them know that additional communications will be sent to them when the order ships and what to do if they need assistance with order.

• Hardware purchased on your behalf email to receivers: When an admin places an order another employee’s behalf, we will notify the employee to let them know what’s coming, where it will be sent and inform them that tracking information will also be provided once the order has shipped.

  • Note: We will not send these emails when the order is related to an employee’s onboarding as those tend to be placed well in advance of an employee starting with the company. In those cases, the first email an employee will receive is the “Order shipped” email with tracking information.

Why It Matters

By adding “Order received!” confirmation emails to our already robust set of status update emails and in-app request tracking, our customers can experience peace of mind knowing exactly where their orders stand throughout the process.

If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

Sincerely,

The Electric Team ⚡

March 21, 2024

Release Note: Enhanced Device Recommendation Feature Powered by Gigawatt AI

We are thrilled to announce a significant advancement in our platform's capabilities: Gigawatt, our powerful AI assistant, can now provide personalized device recommendations tailored to individual user roles and preferences within our hardware store.

Key Features:

1. Natural Language Processing: Users can effortlessly interact with Gigawatt by asking questions in natural language, such as "What device would you recommend for a senior product manager?" or "Which laptop suits a graphic designer?"

How It Works:

1. User Query: Users can initiate a conversation with Gigawatt through our platform's interface or chat functionality.

2. Contextual Analysis: Gigawatt processes the query

3. Recommendation Generation: Based on the analyzed context, Gigawatt generates personalized device recommendations from our extensive hardware store inventory.

4. Presentation: Users receive tailored recommendations directly within the platform interface, along with detailed insights and specifications for a recommended device

5. Purchase: User is given a link to hardware store to go purchase the device

Why It Matters:

This enhancement revolutionizes the device procurement experience by providing users with intelligent, data-driven recommendations that align with their specific needs and roles. By leveraging the power of Gigawatt AI, users can make informed decisions when selecting devices, ensuring optimal performance and productivity in their respective roles.

We are committed to continuously enhancing our platform's capabilities to empower users with cutting-edge technologies and personalized experiences. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Thank you for choosing our platform as your trusted hardware procurement solution.

Sincerely,

The Electric Team ⚡

February 20, 2024

Release Note: Introducing Application URLs on the Helpful Links Page

We are excited to introduce a new feature in IT Hub that enhances the user experience by allowing end users to view and access their associated Application URLs directly on the Helpful Links page. This feature provides users with a seamless Single Sign-On (SSO)-like experience, improving accessibility and productivity within the platform.

Key Features:

• Applications Section: End users can now access a dedicated section titled "Applications" on the Helpful Links page.

• Icon Display: Users will see icons representing their associated applications, making it easier to identify and access them quickly.

• Click-to-Open Functionality: By clicking on an application icon, users can effortlessly open the corresponding App URL in a new browser tab.

What's Changed:

• Enhanced Accessibility: The addition of the Applications section on the Helpful Links page streamlines the process of accessing associated applications, fostering a more efficient workflow for end users.

• Improved Navigation: Users can now seamlessly transition between IT Hub and their associated applications without the need for manual URL entry or navigation.

Tech Notes:

• Search Functionality: The search feature on the Helpful Links page now includes filtering for Application links, allowing users to quickly locate specific applications.

Why It Matters:

This feature significantly enhances the user experience within IT Hub, empowering end users with greater accessibility and efficiency in accessing their associated applications. By centralizing App URLs on the Helpful Links page, we aim to streamline navigation and facilitate a more seamless SSO-like experience for our users.

Thank you for your continued support as we strive to improve IT Hub to meet your evolving needs. If you have any questions or feedback regarding this feature, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

February 12, 2024

Release Note: Introducing CMKT | Keeper to the Discover Page in IT Hub

We are thrilled to announce the addition of the CMKT | Keeper to the Discover page within IT Hub, offering users a comprehensive feature to explore and potentially purchase Keeper's cutting-edge cybersecurity solutions.

Key Features:

• Streamlined Discovery: Users can now access detailed information about Keeper's password management solutions directly within the Discover page.

• Educational Content: The module provides valuable insights into password security, empowering users to make informed decisions about safeguarding their online identities and sensitive information.

• Seamless Navigation: Users can easily navigate through the module to learn more about Keeper's offerings and the value they bring to businesses.

Why It Matters:

This module empowers users within IT Hub to explore Keeper's advanced cybersecurity solutions seamlessly. By providing comprehensive information and easy access to resources, users can make informed decisions to enhance their organization's security posture.

We are committed to continually enhancing your experience within IT Hub, and we believe that the addition of the CMKT | Keeper Marketplace Module represents a significant step forward in achieving this goal.

If you have any questions or feedback about the new module, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

January 31, 2024

Release Note: Admin Account Creation Reminder Feature

We are excited to introduce a new feature aimed at ensuring administrators on Electric's IT Hub never miss the opportunity to create their accounts. With this enhancement, admins will receive timely reminders until they've successfully created their accounts.

Key Features:

• Automated Reminder System: Administrators who haven't yet created their accounts will receive reminder emails every 3 days until the 15-day mark is reached.

• Persistent Engagement: The reminder system ensures that admins stay engaged with IT Hub and don't miss out on the benefits of their admin privileges.

• User-Friendly Experience: The reminders are designed to be helpful and unobtrusive, gently nudging admins to take action without inundating them with unnecessary communication.

How It Works:

1. Initial Reminder: Administrators who have not created their accounts will receive an email reminder after 3 days of inactivity.

2. Subsequent Reminders: Reminders will continue to be sent every 3 days until the 15-day mark is reached, totaling 5 reminders.

3. Cessation of Reminders: Once 15 days have passed (after 5 reminders), further reminder emails will not be sent to the administrator.

Why It Matters:

This feature ensures that administrators are consistently reminded to create their accounts on IT Hub, enabling them to leverage the platform's capabilities effectively. By providing gentle reminders at strategic intervals, we aim to maximize engagement and ensure that admins derive maximum value from their IT Hub experience.

Thank you for your continued support as we strive to enhance the functionality and usability of Electric's IT Hub. If you have any questions or feedback, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

January 31, 2024

Release Note: Enhanced Invoicing Functionality

We are pleased to announce a new feature designed to improve the billing experience for administrators: the ability to view and download invoices directly from the Billing tab.

Key Features:

• Accessible Invoicing: Administrators can now easily access and review their invoices directly within the Billing tab of the platform.

• Convenient Viewing Options: Each invoice is presented in a table format, providing a clear overview of billing details such as amount due, billing period, and payment status.

• PDF Download Capability: Administrators have the option to download individual invoices as PDF files for offline viewing and record-keeping purposes.

How It Works:

1. Navigate to the Billing tab within the admin dashboard.

2. A table displaying all invoices associated with the account will be visible.

3. Click on the desired invoice to view its details.

4. For offline access, simply click the download button to save the invoice as a PDF file.

Why It Matters:

This enhancement empowers administrators with greater visibility and control over their billing information. By providing easy access to invoices and the ability to download them as PDF files, administrators can stay informed about their financial obligations and maintain accurate records.

We believe that this feature will streamline your billing management process and contribute to a more transparent and organized administrative workflow.

Thank you for your continued support and feedback as we strive to enhance our platform to meet your evolving needs.

If you have any questions or suggestions, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

January 30, 2024

Release Note: Streamlined Entity Creation Navigation

We are thrilled to introduce a new feature that enhances the administrative experience: the ability for admin users to jump to the creation page for any entity type by searching for the name of that type of entity.

Key Features:

• Efficient Navigation: Admin users can now expedite the creation process by simply searching for the desired entity type using the search bar and being directed to its creation page.

• Time-Saving Functionality: This feature eliminates the need for manual navigation, saving valuable time for administrators who frequently create various entity types within the system.

• Improved User Experience: The streamlined navigation enhances the overall user experience, making it more intuitive and convenient for administrators to manage entity creation tasks.

How It Works:

1. Log in to IT Hub as an Admin

2. Utilize the search bar located at the top of the page

3. Enter the keyword "new [Entity type]" into the search bar (e.g., "new employee," "new group," "new application").

4. The system will recognize the search query and automatically direct the user to the creation page for the specified entity type.

Why It Matters:

This feature significantly enhances the efficiency and productivity of admin users by providing a quick and intuitive method to navigate directly to the creation page for any entity type. By eliminating the need for manual navigation, administrators can focus more on managing tasks and less on navigating through the system.

We believe that this enhancement will streamline your workflow and contribute to a more seamless administrative experience.

Thank you for your continued support and feedback as we strive to enhance our platform to meet your evolving needs.

If you have any questions or suggestions, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡

January 23, 2024

Release Note: Enhanced Welcome Email for IT Hub Access

We are excited to announce that we have updated our welcome email to provide a clearer and more user-friendly experience for new users accessing IT Hub for the first time.

Key Improvements:

• Clarity and Simplicity: The welcome email has been redesigned to provide clear instructions and guidance, ensuring that new users can easily access IT Hub without confusion.

• Direct Access Links: Users will find direct links to access IT Hub, making it convenient to get started with exploring the platform's features and functionalities.

What's Changed:

• Simplified Language: The language used in the welcome email has been refined to eliminate any potential confusion and provide a smoother onboarding experience.

• Visual Enhancements: The email layout has been optimized for improved readability and visual appeal, enhancing the overall user experience.

Why It Matters:

The updated welcome email is designed to streamline the onboarding process for new users and ensure that they can quickly and easily access IT Hub for the first time. By providing clear instructions and direct access links, we aim to minimize barriers to entry and help users get started on their IT Hub journey with confidence.

We believe that these enhancements will contribute to a more positive and seamless user experience, allowing users to maximize the value of IT Hub from day one.

If you have any questions or feedback regarding the updated welcome email, please don't hesitate to reach out to our product support team.

Thank you for choosing IT Hub as your preferred IT management solution.

Sincerely,

The Electric Team ⚡

January 12, 2024

Release Note: Enhanced Employee Search Functionality

We're excited to announce a significant enhancement to our platform: administrators now have the ability to search for employees by name, email, or job title.

Key Features:

• Streamlined Employee Search: Administrators can now quickly locate employees within the system by entering their name, email address, or job title into the search bar.

• Efficient Navigation: With this new functionality, administrators can save time and effort by swiftly finding the exact employee they need to manage or assist.

• Enhanced User Experience: The improved search capability enhances the overall user experience, making it easier for administrators to perform their duties effectively.

How It Works:

1. Login to the IT Hub

2. Locate the search bar at the top of the page.

3. Enter the name, email address, or job title of the desired employee.

4. The system will display relevant matches, allowing administrators to select the appropriate employee profile.

Why It Matters:

This enhancement significantly improves the efficiency of employee management tasks for administrators. Whether you need to update employee information or review their device, finding the right employee is now faster and more intuitive than ever before.

We believe that this enhancement will streamline your administrative workflows and contribute to a more productive and organized IT environment.

Thank you for your continued support and feedback as we strive to enhance our platform to meet your evolving needs.

If you have any questions or suggestions, please don't hesitate to reach out to our product support team.

Sincerely,

The Electric Team ⚡