Dashboard

Introduction

This new dashboard home page will be serve as a central place right when you login to understand the state of your account, review meaningful data, and to initiate actions. The dashboard is broken down into these following sections:

1. My Tasks - At a quick glance see which open tasks are assigned to you

2. Security Overview - This section provides an overview of the security of your employees and devices. It includes visibility into the progress of employees being assigned a device and enrolling in MDM, as well as data on password breaches.

3. People Overview - At a quick glance see which onboardings/offboardings are still in progress as well as how many active/pending employees you have within IT hub.

4. Assets Overview - This section provides an overview of your assets by showing in progress hardware purchases, devices you have in storage, or a breakdown of assets by their warranty status.

For more information on the tiles included in each section please keep reading below.

My Tasks

In the upper-right corner of the page, you will find a card labeled "My Tasks." This section provides an overview of all tasks currently assigned to you that remain open. Each task displays a subject and the individual for whom it was requested.

Clicking on the arrow in that card will take you to the Tasks page, where you can view detailed information about all open tasks across your organization.

Security Overview

Employee Device Assignment

In the upper-left corner of the page, you will find a card labeled "Employee Device Assignment." This card displays the number of employees without an assigned device compared to the total number of active employees.

For complete visibility into all employee devices, aim for 100% device assignment. If this number falls below 100%, a warning icon will appear, signaling that action is required.

To resolve unassigned devices you can either go to the applicable device and manually assign to an employee or you can follow the steps below to have your employee download the Electric App themselves:

1. Click the arrow on the card to navigate to the Active Employees page.

2. Apply the filter for employees without an assigned device.

3. Select the employee who needs a device, copy the invite link, and send it to them.

4. Ensure they install the Electric App to complete the assignment, where the count on the dashboard will now decrease

Device Enrollment Status

The Device Enrollment Status tile provides insight into the number of assigned employee devices that are not enrolled in Mobile Device Management (MDM). Your goal should be to achieve 100% enrollment, ensuring complete visibility into the security of employee devices. If enrollment falls below 100%, a warning icon will appear, indicating that action is needed.

It is sometimes ok if this number is not at 100%. In the case that you have an employee who is using a personal device that you do not want MDM installed on, they will still appear in this count.

To resolve unenrolled devices:

1. Click the arrow on the card to navigate to the Device Management page.

2. A filter will automatically be applied to show devices without MDM enrolled.

3. Select the device(s) you want to enroll, then click Actions → Send MDM Instructions

4. Ensure they install MDM to complete the enrollment, where the count on the dashboard will now decrease

Password Breaches

The ‘Password breaches’ card displays how many new breaches have been detected from the HaveIbeenPwned website, as well as how many breaches are still in an ‘unresolved’ state. It is important for your employees to change passwords anytime they have been detected in a breach to minimize the potential risk.

Clicking on the arrow will take you to the Password breach dashboard where you can see more data for all the breaches from your organization. With any password breach detected, you should confirm with your employee that they have taken the appropriate action, and then mark that breach as ‘resolved’ within the Password breach page itself.

People Overview

Onboarding

The ‘Onboardings’ card provides a snapshot of all ongoing onboardings, giving you visibility into any outstanding tasks for your new employees. For each onboarding, you can view the due date and the number of tasks completed.

• If the due date is today or has passed, the chip will appear red.

• If the due date is within 2 weeks, the chip will be yellow.

• If the due date is more than 2 weeks away, the chip will be purple.

The card will display up to 3 ongoing onboardings. If there are more than 3, click the arrow to see all in-progress onboardings. Clicking on a specific onboarding will take you to the Employee details page where you can view the open tasks.

To initiate a new onboarding, simply click the ‘Start new onboarding’ button located above the card.

Offboardings

The Offboardings card provides visibility into offboardings that are currently in progress, allowing you to track outstanding tasks for departing employees. For each offboarding, you can see the number of completed tasks and an indicator chip that shows whether the offboarding is scheduled for Today or is Overdue.

This card displays up to three active offboardings. If you have more than three in progress, click the arrow to view the full list. By selecting a specific offboarding, you’ll be redirected to the employee details page, where you can see which tasks are still open.

To initiate a new offboarding, simply click the Start new offboarding button located above the card.

Employees

The Employees tile provides a quick overview of the number of active and pending employees in your IT Hub account. Pending employees indicate that your HR system has detected a new employee and it’s time for you to grant an IT hub license for them.

If the dashboard shows a pending employee, click the count to be directed to the Tasks page, with a filter applied to the Resolve pending employee task. This allows you to view which employees need to be added to IT Hub. To begin the onboarding process for these employees, click the Resolve employee button.

If you’re using an HR system, you’ll also see which system is connected and the date of the last sync.

Clicking the arrow will navigate you to the Active Employees page for further details.

Assets Overview

In Progress Orders

The ‘In progress orders’ card will show you at a quick glance which hardware purchases are still in progress. For each order, you can view the employee name, order number, status, and the number of items. To view more details, simply click on the order to access the order details page.

Only the two most recent orders will be displayed on this card. If you have more than two in progress, click the arrow to navigate to the Track Purchase Requests page, where you can view all your orders.

Devices in Storage

The ‘Devices in Storage’ card provides a overview of which devices are currently in storage allowing you to see your available inventory at a quick glance. It includes visibility into whether the devices are located at the Electric warehouse or your local storage, along with a breakdown of how many are Macs versus PCs.

By clicking the arrow, you will be directed to the ‘Assets’ page, where a filter will automatically display these devices in storage.

Device Warranties

The ‘Device Warranties’ tile provides a breakdown of your assets and their warranty status displaying the count of devices with active, expired, and unknown warranties.

Clicking the arrow will navigate you to the ‘Assets’ page, filtered to show only devices with active warranties. Use the ‘Warranty’ filter on that page to also view devices with expired or unknown warranties, ensuring you have full visibility of assets that may need attention or updates.