Justworks - How to Connect and Disconnect Your Account

Justworks and the IT Hub

Connecting Justworks with Electric IT Hub streamlines employee management by automatically importing employee data and synchronizing updates. This integration creates a seamless workflow for onboarding and offboarding, ensuring your IT operations remain efficient and up-to-date.

Overview of the Integration

• Automatic Data Sync: Employee information syncs from Justworks to IT Hub every hour, ensuring your employee data stays current.

• Comprehensive Data Import: The integration transfers essential employee details including first name, last name, address, phone number, personal email, work email, department, role, start date, and termination date.

• Streamlined Workflows: When new employees are added in Justworks with start dates, IT Hub creates pending employee tasks to initiate onboarding. Similarly, when termination dates are added, offboarding tasks are automatically generated.

• Enhanced Hardware Management: Access to current employee addresses and contact information simplifies shipping new hardware and retrieving devices during offboarding.

• Electric partners with a third-party provider to power this integration. For additional details on setup, please refer to this resource.

How to Connect

To connect your Justworks instance to the IT Hub:

1. Log in to the IT Hub

2. Select Settings

3. Select the Integrations tab

4. Click the three dots in the upper-right corner of the Justworks tile

5. Select ‘Connect Integration’

6. Follow the steps in the widget to connect with your provider

7. Once connected you will see a visual indication that you are connected

8. You are all set!

How to Disconnect

To disconnect your Justworks instance to the IT Hub:

1. Log in to the IT Hub

2. Select Settings

3. Select the Integrations tab

4. Click the three dots in the upper-right corner of the Justworks tile

5. Select ‘Disconnect Integration’

6. You are all set!

Tips for a Successful Integration

• Ensure that your Justworks account credentials are ready during the setup process and that you are an admin.

• Regularly check your IT Hub to perform on and offboarding tasks (reminder emails will be sent).

• The Justworks integration is not real time, and it can take up to 3 hours for employees and updates to appear

Troubleshooting

If you encounter issues with the Justworks integration:

• Verify you have administrator access in both Justworks and Electric IT Hub

• The initial sync can take anywhere from 15 minutes to 3 hours depending on the number of employees you have

• Check that the correct Justworks instance is connected if your company has multiple accounts

• Allow up to 1 hour for recent changes in Justworks to appear in IT Hub

• If employee data isn't syncing properly, ensure the required fields are populated in Justworks

• If using application automation for email creation, ensure work email is populated when adding a new hire. This email will be created when the user is granted a license in IT Hub.

• For persistent issues, contact Electric support at product-support@electric.ai

FAQ

Q: How often does the integration sync data? A: The integration syncs employee data from Justworks to IT Hub every hour.

Q: What employee information is synchronized? A: The integration imports first name, last name, address, phone number, personal email, work email, department, role, start date, and termination date.

Q: Will existing employees be imported during the initial setup? A: Yes, all active employees in Justworks will be imported when you first connect the integration.

Q: How are employee groups handled? A: Department information from Justworks can be used to automatically assign employees to corresponding groups in IT Hub.

Q: What happens when an employee is terminated in Justworks? A: When a termination date is added in Justworks, IT Hub automatically creates an offboarding task to begin the offboarding process.