Employee Guide: Installing the Electric for Desktop app and enrolling in Jumpcloud MDM

Introduction

The Electric for Desktop app streamlines device assignment, improves productivity, and allows your users to enroll in Jumpcloud MDM, ensuring critical security software is delivered. Once installed, it enables the IT Hub to display device performance data in the "Device" sections, giving admins a complete view of their device fleet. Electric for Desktop only collects security-related analytics—no personal data is monitored.

Once installed, Electric for Desktop provides easy access for employees to view IT related resources as your Admin has configured in the IT Hub interface. This centralized access helps keep employees organized and can reduce onboarding time for new employees.

Please refer to the step-by-step instructions below based on the current stage in the device fleet enrollment process that applies. Or, follow along in the app itself on your desktop!

Quick Links

Mac: Install Electric for Desktop App on Mac

Windows: Install Electric for Desktop App on Windows

Prerequisites

Your Electric Admin has enabled Jumpcloud MDM

If you are the Electric Admin, you must enable Jumpcloud MDM within the IT Hub before having your users can install the Electric for Desktop app and Jumpcloud MDM.

Instructions can be found here.

You have Administrator access to your computer

Installing MDM may require administrator privileges for that user on the device or computer at hand.

If you see a prompt asking for an administrator username and password that you don't have, you'll need to contact your company’s IT team for help. They can either:

• Provide you with the necessary administrator credentials

• Install the MDM for you remotely

• Grant you temporary administrator access to complete the enrollment

You have created your Electric Account

Before installing the Electric for Desktop app, we recommend you create your Electric account.

If you have not yet created an Electric account, follow these steps:

1. Navigate to https://login.electric.ai/ and select Sign Up

2. Enter your email and select Continue

3. Depending on your company’s set up, you may have several available options:

   1. HR Provider (ADP, Justworks or TriNet): This option is available to you because your company has activated Electric through your HR company. Choose this option to authenticate.

   2. Google: If signing in with your HR provider is not an options, this may be an option for you. If it is an available option, we recommend it so you don’t need to remember another password.

   3. Create Password: enter a secure password (12+ characters with at least one lower case, one upper case and one special character) and click Continue

4. You may encounter a screen to activate multi-factor authentication—select the option that works best for you. The most common selection people choose is SMS (text).

Apple Macs

Install Electric for Desktop App on Mac

1. Before beginning, make sure you complete the Prerequisites found here

2. Click this link to access the Electric for Desktop download page.

3. The Download button should proactively suggest the correct system for you based on your device type, but you can click the dropdown arrow and select your operating system.

   1. What’s if I don’t know my Mac install type?

      1. Click the Apple icon  in the top-left of your screen

      2. Select About This Mac

      3. Look for Chip (indicates newer Apple Silicon Macs) or Processor (indicates older Intel Macs)

4. Click the Download button and the app will begin to download on your device

4. A new page will open on your browser indicating next steps (see below)

5. Once downloaded, open your Downloads folder and open the .dmg file (see image below).

   1. Download not there? Click the “Restart the download” link at the bottom of the page

5. A new window will open on your desktop:

   1. drag the Electric Desktop icon to your Applications folder.

   2. double-click the Electric Desktop button and the app will open

6. If prompted, select Open when presented with the following macOS security notification

7. The Electric for Desktop app will open and presents “Welcome to Electric for Desktop”

8. In the Electric for Desktop app, click Get Started

7. Click Sign In and a new browser window will open

7. Log in using your Electric credentials you previously set up (instructions here)

8. Once you’ve signed in, the Electric for Desktop app screen will change to a loading state while it connects to our server

9. Once completed, you will see this screen. Proceed to install Jumpcloud MDM on your Mac

Install Jumpcloud MDM on Mac

What is Jumpcloud MDM? Click here to learn more.

Follow these steps after completing the steps listed above to install the Electric for Desktop app:

1. In the Electric for Desktop app, you should find yourself on the Set up screen as seen below

2. Select Open my settings

2. The Electric for Desktop app screen will update to the following

3. A new browser window will open to https://apple.mdm.jumpcloud where Jumpcloud will begin to download.

   1. If prompted by a security alert, click to Allow apple.mdm.jumpcloud

4. Once downloaded, go to your Downloads folder and double-click ‘mobile-enrollment-profile.mobileconfig'

5. The Jumcloud profile will begin to install automatically and a Profile Download dialog box will open—press OK

6. This should automatically open your System Settings to the Device Management section. If it doesn’t:

   1. Click the Apple icon  in the top-left of your screen

   2. Select System Settings

   3. Search for “Device Management” and select the option that appears

7. Within this window you will find a Downloaded section, showing MDM Enrollment

   Profile—double-click the profile

8. Click Enroll

9. A Device Management box will pop up—enter your Mac username and password and click Enroll

9. When done, the JumpCloudServiceAccount enrollment window appears:

   1. In the Available users drop-down menu, pick your usual Mac login username

   2. Enter your Mac password

   3. Click Create Account

11. Navigate back to the Electric for Desktop app

12. The Jumpcloud MDM enrollment is complete when the app shows Your device is officially electrified!

Windows

Install Electric for Desktop App on Windows

1. Before beginning, make sure you complete the Prerequisites found here

2. Click this link to access the Electric for Desktop download page.

3. The Download button should proactively suggest the correct system for you based on your device type, but you can click the dropdown arrow and select your operating system.

4. Click the Download button and the app will begin to download on your device

4. A new page will open on your browser indicating next steps (see below)

5. Once downloaded, an installer will pop up

5. Once installed, the Electric for Desktop app will open and presents “Welcome to Electric for Desktop”

6. Click Get Started

7. Click Sign In and a new browser window will open

7. Log in using your Electric credentials you previously set up (instructions here)

8. Once you’ve signed in, the Electric for Desktop app screen will change to a loading state while it connects to our server

9. If you are asked to confirm installation during this process, select Yes in the system pop up

Install Jumpcloud on Windows

What is Jumpcloud MDM? Click here to learn more.

Follow these steps after completing the steps listed above to install the Electric for Desktop app:

1. After completing the steps to install Electric for Desktop listed above, the MDM enrollment should begin right away

2. Electric for Desktop will show this installer image loading as the MDM installation is being configured

3. The Jumpcloud MDM enrollment is complete when the app shows Your device is officially electrified!