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Electric IT Hub | Installing the Desktop App
Introduction
The Electric for Desktop Application is designed to streamline the employee device assignment process, enhance productivity for your employees, and deliver critical security software. It’s a quick and essential step to help the device’s performance and security register in the IT Hub, but rest assured-your personal data won’t be monitored. We’re only utilizing security-related analytics to keep your business safe.
After installation on an employee’s device, it provides access to helpful links, ensuring new hires have the resources they need without hassle. This centralized access helps employees get up to speed faster and stay organized. Additionally, it powers the data you see in a large section of the IT Hub and is the method to deliver the MDM software to your employees.
Employees need to get their work device set up after the administrator of an account configures your MDM. See below for step by step based on where you are in your device fleet enrollment process.
Note: MDM is only available to customers on our paid plans. If you are unsure if your employer requires you to have MDM after installing the app, please contact our product support team.
Macs
1. How to Install Electric for Desktop Application
Click this link to access the Electric for Desktop download page.
On the page, click the ‘Download’ button.
If the button does not proactively suggest the correct system, just choose the correct one from the dropdown.
2. How to Install Electric for Desktop Application - No MDM - Mac
Once downloaded in step 1, open the installer in your Downloads folder. Drag the Electric icon to your Applications folder.
Follow the in-app guidance for a step by step enrollment process. Click on the “Get started” button.
In the next step, the sign in process will navigate you to your preferred web browser. The purpose of this is to authenticate your user email and password with IT Hub.
If this is your first time ever logging into Electric, click “Set or reset password” to set up an account when you arrive in the browser.
Electric for Desktop will change to this loading state while it is getting set up:
Electric for Desktop is completed with the install process when you see this screen. Click “Check it out” to open the app!
3. How to Install MDM with Electric for Desktop Application - Mac
After completing the steps listed above, the MDM enrollment should be prompted right away if included with your IT Hub instance.
It is expected that you will be directed away from Electric for Desktop for a few configurations to your device’s native system settings. This is needed because the MDM will need system access in order to make sure any policies required by your company like more secure passwords, or any actions that need to be taken in the future – like locking a lost device remotely – can succeed at the level of the device.
In your Downloads folder, double-click ‘MDM Enrollment Profile’:
Enter the username and password for your device (the credentials you use to unlock or sign in to the device itself):
When you see this finished state, you are all set!
Windows
1. How to Install Electric for Desktop Application
Click this link to access the Electric for Desktop download page.
On the page, click the ‘Download’ button.
If the button does not proactively suggest the correct system, just choose the correct one from the dropdown.
2. How to Install Electric for Desktop Application - No MDM - Windows
Once downloaded in step 1, an installer will pop up like the below screensgot:
Follow the in-app guidance for a step by step enrollment process. Click on the “Get started” button.
In the next step, the sign in process will navigate you to your preferred web browser. The purpose of this is to authenticate your user email and password with IT Hub.
If this is your first time ever logging into Electric, click “Set or reset password” in the blue link text to set up an account when you arrive in the browser.
Electric for Desktop will change to this loading state while it is getting set up:
If you are asked to confirm by Windows during the installation set up, please press “yes” in the system pop up.
Electric for Desktop is completed with the install process when you see this screen. Click “Check it out” to open the app!
3. How to Install MDM with Electric for Desktop Application - Windows
After completing the steps to install Electric for Desktop listed above, the MDM enrollment should be prompted right away if included with your IT Hub instance.
It is expected that you will be directed away from Electric for Desktop for a few configurations to your device’s native system settings. This is needed because the MDM will need system access in order to make sure any policies required by your company like more secure passwords, or any actions that need to be taken in the future – like locking a lost device remotely – can succeed at the level of the device.
If you are asked to confirm by Windows, please press “yes” in the system pop up.
Electric for Desktop will show this installer loading when the MDM is in the process of configuring:
When you see this finished state, you are all set!
If you encounter any issues with installing please reach out to product-support@electric.ai for assistance. You can request to schedule a screenshare session for more hands on support in this process if required for you and your coworkers.