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Enable MDM (Mobile Device Management)

Getting Started

The Device Management page in Settings is designed to be completed when you first join Electric. These settings will apply to your account going forward after the initial configuration. Specific configurations are required if your business uses Apple devices or a mix of Windows and Apple devices. Upon completing this process, you will gain access to all MDM technology and the benefits of being an Apple Business customer through your IT Hub account. Ensuring proper configuration is crucial for maximizing security, efficiency, and the seamless management of your device fleet.

Note: It is currently only available to Pro Package customers.

Enable MDM (Mobile Device Management)

Apple Devices (or Apple and Windows Devices)

To begin set up:

  1. Login to the IT Hub

  2. Select Settings in the top left menu

  3. Click the Device Management tab

  4. Select the Start MDM setup button

  5. Choose the 'Yes we only use Apple Devices or a mix of Apple and Windows devices' radio button

  6. Click the 'Set up MDM' button

  7. Follow the steps outlined on the page

    1. Click the Download CSR button

      • Note this will be needed for step e.

    2. Sign in to the Apple Push Certificate portal

      • Please note you will need to create an Apple ID. We recommend creating a new Apple ID that is tied to a group email, or a shared inbox, and not a particular user. When it comes to MFA setup, use a business phone number.

    3. Once signed in, click the 'Create a Certificate' button

    4. Click the Choose File button

    5. Select the CSR file in your Downloads folder

    6. Click the Upload button

    7. Enter your company's Apple ID. This is the same account that you used to log in to the Apple Push Certificate Portal

    8. Click the 'Download' button to download your certificate

      • Note, this will be needed for step 9

  8. Enter your Apple ID email address that you will use to manage all devices for your organization.

  9. Upload the MDM push certificate

  10. Click the 'Save MDM setup' button

  11. You are all set!

Windows Devices

To begin set up:

  1. Login to the IT Hub

  2. Select Settings in the top left menu

  3. Click the Device Management tab

  4. Select the Start MDM setup button

  5. Choose the 'No, we only use windows devices' radio button

  6. Click the 'Set up MDM' button

  7. You are all set!