Introduction
If you want to access the Electric User Hub or submit a request, you will need to create an account first. Please note, if you already have an existing account for Turbine, you don’t need to create a new account — just use your Turbine credentials to log in!
Follow the steps in this article to create an account in the Electric User Hub. Not familiar with the Electric User Hub? Check out our article Getting Started with the Electric User Hub to learn more about the new experience.
Steps to Create an Account
Navigate to the Electric User Hub.
Click the Create Account button.
Enter your company email address and click the Create Account button.
A confirmation message will appear indicating that the request was submitted, click Okay to close the window.
Navigate to your inbox and look out for an invitation email. It can take up to 5 minutes to receive the invite.
Open the email and click Get Started
Please note that this link expires after 24-hours. If this happens, you will need to restart the process.A new page will open for you to enter and/or confirm your First Name, Last Name, and Email.
Create and Confirm your password, and then click Save.
A new page will open - follow the on-screen instructions to set-up 2FA for your account.
Once configured, you will be redirected to a login screen. Enter the email address, password, and 2FA associated with your Electric User Hub account to login and begin using the platform.
Check out our article on how to Submit a Request from the Electric User Hub!