Harmony | FAQ

What does Harmony do for my organization?

• Harmony, a cloud email and collaboration security solution, uses advanced AI to prevent malicious attacks from ever reaching your company’s inbox.

How does a new user get onboarded to Harmony?

• Unless manually excluded, all new users to your Google Workspace or Microsoft 365 tenant will be added to Avanan automatically.

What alerts are available in IT Hub for Harmony?

• Threats by Type - The number of threats in the past 30 days broken down by the threat type

  • Spam

  • Phishing

  • Suspicious Phishing

  • Shadow IT

  • Anomaly Events

  • Malware

  • Suspicious Malware

  • Malicious URL

  • Malicious URL Click

  • DLP

• Threats by Severity - The number of threats grouped by severity (Critical, High, Medium, Low, Lowest).

Can I make changes to the Harmony policies or settings?

• Yes, an administrative account is provided to a single POC specified in the deployment questionnaire.

One of our employees did not receive a Daily Quarantine report, should I be concerned?

• This is expected behavior. If no email was quarantined since the last reporting cycle, then the user will not receive a quarantine report. Reports are only sent if emails are quarantined.

What training resources/documentation are available for my team?

• Avanan is a fully managed platform with Electric AI. As such, end users will receive a Daily Quarantine Report via email each night that will include any Phishing, Spam, or Malware attempts that were blocked that day.

  • End users can directly release their own Phishing or Spam emails that they believe were false positives.

  • If Malware was detected, they will be able to request a release of the email using the “Request to Release Button” in the Daily Quarantine Report.