Electric installs device management software on all company owned, Electric-managed devices. This installation is typically a manual process and will require Electric to have administrator rights on the device in order to install successfully. When and how this is executed will depend on where your company is in your partnership with Electric, but will most often occur during Implementation or New Hire Onboarding.

During the Implementation process, your Implementation Specialist will coordinate communication to all employees at your company requesting they enroll their device in our device management platforms (Jamf Pro for Macs, Kaseya for Windows).

In order to install, the employee must use the enrollment URL provided by Electric. These are static links that are specific to each customer and each device management platform. To complete the installation, employees should follow the Jamf or Kaseya installation instructions.

⚠️ Only one device management application can be running on a device at any given time. If you have a pre-existing device management software, your Implementation Specialist will need to engage Electric's Endpoint Management Team to perform a migration project.

When an Onboarding Request that includes device provisioning for the new hire is submitted through Turbine, Electric will install device management software based on whether the device is being provisioned at Electric HQ, remotely, or automatically.

Electric HQ Provisioning is managed by Electric's Hardware Lab onsite before a device(s) are shipped to the new employee. This can be done for brand new devices or devices stored in inventory at Electric HQ.

Remote Provisioning is managed by Electric's service desk via scheduled appointment with a provisioning specialist. Learn more about remote provisioning here.

Automated Device Enrollment (Apple DEP) is the automatic installation of Jamf Pro on a Mac(s) purchased through the customer's Apple Custom Store. This option is only available once Electric has configured the customer for all requirements for Apple DEP. If you are interested in this configuration for your company, consult with your Customer Success Manager. This service is only applicable to Apple/Mac products.
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