Introduction
All new customers undergo an onboarding process that we refer to as Implementation. Throughout this period, you’ll work alongside dedicated support that will lead the integration of Electric’s products and services for your company. Implementation is executed with a phased approach, learn about each phase below.
Phases of Implementation
Kick-off & Account Setup
Project kick-off call to confirm points of contact/key stakeholders
Grant Electric admin access to your company’s email and chat workspaces.
Review/confirm default security controls and policies.
Review/confirm users and device management software installation strategy.
Grant Turbine access and send invitations to stakeholders.
Create and/or transfer Apple Business Manager accounts.
Collect and verify shipment and payment information.
If switching from another IT provider to Electric, notify your provider immediately.
To aid with migration, we ask that you schedule an introductory meeting to introduce Electric to your former IT provider during the first phase of implementation.
Device Management Enrollment & Prep for Service Desk Activation
Review current systems and develop a migration strategy.*
Migrate supported configurations to Electric’s device. management environment.
Grant admin access to Electric for SaaS applications to be supported by Electric.
Configure device management policies and automated application provisioning.
Complete software testing with a pilot group.*
Device management enrollment for end users.
End user training that covers how to contact Electric.
Service Desk go-live. This will not occur before device management software has been installed on and Electric has been provided admin access to email, chat, and supported applications.
*Only applicable to customers migrating from a former device management software.
Turbine User Training and Enrollment
Turbine demo, enrollment sessions, and Turbine user training hosted by Electric.
Configure company location(s) and users.
Verify company applications and designated approvers.
Integrate company Slack/Teams into Turbine.
Configure and integration of Apple Custom Store (ACS).
Configure Onboarding and Offboarding workflows and process best practices.
Configure Apple Zero Touch Provisioning (ZTP).
IT Change Management
Verify company credentials, runbooks, and required transitions.
Identify out-of-scope migrations and formulate a migration plan for your company.
Migrate necessary provider-controlled licenses.
Complete transition and cut-over from former provider.
Remove the former provider from your company’s IT environment.
Wrap Up & Activation
Quality assurance review process.
Activate of Turbine Onboarding/Offboarding services.
Transition to ongoing account support focused on your company’s IT workflows.
Implementation feedback and survey.