Electric’s onboarding team is prepared to support requests as needed, whether they’re scheduled or short notice requests.

Please note, Electric’s Onboarding Team is available with limited coverage on Federal Holidays. Hardware Lab services are not available on Federal Holidays.

As a best practice, it’s recommended that an Onboarding Request be submitted 2-3 weeks prior to the employee start date. This is especially critical when a request involves procurement and provisioning of a device(s).

Electric partners with a variety of manufacturers to procure devices. As a result, new device procurement is subject to pricing, availability, and other factors outside of Electric’s control. Learn more about Electric's device procurement service here.

Provisioning lead times will vary based on the number of devices associated with a request(s). Click here to learn more about the timing for and availability of the types of device provisioning offered by Electric.

Please note, factors such as new hire start date, where the device is coming from (e.g. storage at Electric vs. device manufacturer), eligibility for remote provisioning, and enrollment in ZTP will influence the turnaround time of provisioning requests. If you need help estimating these timelines, consult your Customer Success Manager.

In situations where an onboarding is submitted with less than the advised lead time (2-3 weeks):

The best way to ensure that Onboarding Requests are completed on time is to submit them as soon as you can and with the most complete and accurate information possible. If you need support with a unique Onboarding Request, contact your Customer Success Manager.