Introduction
The Electric User Hub is a platform designed for users to request IT support from Electric. To learn how to add users, watch the video below or follow the written steps provided in this article.
Steps to Add Users to the Electric User Hub
Log in to Turbine.
On Turbine’s main page, click on your company name in the top right corner. Select Role Settings from the drop-down menu.
Here, you'll see a list of your Electric-supported users. The column labeled Hub User will indicate which employees have access to or have already been invited to create an account.
If the employee(s) you were looking for have a red X displayed and you want to invite them to the Electric User Hub, click the Invite Employees button. A sidebar will appear.
In the Invite Employees sidebar, enter the email address of the employee you want to invite to the Electric User Hub.
Next, select Hub User from the Roles dropdown menu.
If there is another employee(s) you want to invite, click the + Another Employee button and repeat steps 5 and 6. When you have selected all of the employees you want to invite, proceed to the next step.
Click the Invite Employee to Turbine button.
The employee(s) will receive an invitation to finish creating their Electric User Hub account. Instructions for account creation can be found here.
The number of Hub Users your company is permitted will depend on your subscription. Learn more here!