Below are the support and informational resources available to Electric’s customers. We highly recommend bookmarking the links provided in this section for easy accessibility in the future.

Electric's Knowledge Base (Yes, the site you're on now!) is designed to help our customers and their end users find answers to questions they have as they learn and continue to use our services. We appreciate your use of the Knowledge Base and encourage you to provide feedback so that we can continue to create relevant support content for customers like you.

A dedicated platform that provides the flexibility to submit an IT support request* to Electric's Service Desk team and receive support via email. If you are interested in learning more, visit this article.

*Supported requests may vary based on package and user role, learn more here.

In the event of an unexpected incident that disrupts Electric’s regular service, it’s important to us that customers remain informed as we troubleshoot. Subscribe to our Status Page to receive notifications about planned maintenance or unexpected outages in your inbox.