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Support for Windows OS License Upgrades
Introduction
During your partnership with Electric, you may find that your OS license is outdated and will want to opt for an upgrade. This overview will tell you what you need to know to get started and will outline Electric's process for enabling your license upgrade.
⚠️ This service is only offered to our Core Package customers.
License Procurement
As a customer, you are responsible for procuring the license that you wish to upgrade to. The new license will include a product key which is a unique identifier for your new license. Keep this somewhere safe! You will be expected to provide the product key to Electric, we cannot enable the upgrade without it.
Scheduling the Upgrade
To schedule the upgrade, contact Electric and note in your request that you need support upgrading your OS license. A technician from our Service Desk team will then partner with you to complete the following:
Verify Your License
The Service Desk will verify that the end user has a valid license by checking your license inventory or by requesting for a proof of purchase of the new license.
Schedule Upgrade
Once we're certain you have the license required, the Service Desk will schedule the upgrade at a time that works best for you.
Process Overview
Once your upgrade is scheduled, the Service Desk Technician will provide you with any instructions you need to follow before the upgrade takes place. This will include instructions for backing up all of the data on your device. The data back-up must be completed prior to your upgrade appointment.
Below is an outline of the upgrade process. Click on each phase to learn more.
Start Upgrade
On the scheduled date and time, the Service Desk will initiate the upgrade process on your computer. Upgrades are managed remotely using ScreenConnect or Kaseya. In the event that Kaseya is not working, the Service Desk will use SplashTop.
Monitor Progress
The Service Desk Technician will monitor the progress of the upgrade and ensure that there are no errors or issues. If any errors or issues occur, the Technician inform you of the situation and work to resolve the problem as quickly as possible. If needed, we will reschedule the upgrade.
Verify Upgrade
Once the upgrade is complete, the Technician will verify that your new license is functioning correctly and that all of your back-up data has been restored.
Close Ticket
The Technician will close the ticket and inform you that the upgrade has been successful. If you have any questions about the new interface or something else, please feel encouraged to ask them at this time.