FAQ: Remote Provisioning

Introduction

Customers with Electric's Core Package will have the option to remotely provision devices for their end users. This article helps to address some of the common questions related to remote provisioning.

Remote Provisioning FAQs

Overview

What does remote provisioning mean?

Remote provisioning is when a member(s) of Electric's Service Desk team remotely accesses your device (with your permission) to complete the configuration of your device. This ensures that your computer has all the necessary applications and security policies required by your company plus applications or settings you request.

I have more than one computer that needs remote provisioning - what do I do?

Electric can provision two devices within the hour-long session. If you have more than two computers, separate sessions will need to be scheduled. Please reach out to your Electric Customer Success Manager if you have more than 10 devices that need to be provisioned.

Do I need to be sitting in front of the computer while it’s being set up?

Yes! There are times throughout the remote provisioning where your password may need to be typed in but once we remotely connect to your computer and take control of the cursor. As long as you check with the agent assisting you, there are instances when you can step away for a short time.

I received a new computer, what do I do now?

Whether you’ve already received the computer or are expecting it to arrive, it’s best to schedule an appointment ahead of time by contacting Electric via chat and requesting a link to schedule remote provisioning with a technician.

Scheduling

How do I schedule a remote provisioning session?

This article includes step by step instructions for scheduling remote provisioning for your new device.

How long does it take to remotely provision a computer?

Remote provisioning appointments are scheduled for one hour. However, the timing is subject to factors including the number of applications that need to be installed, your internet connection, and what software needs to be updated. It may take less than one hour or it could take longer.

Preparation

What can I do beforehand to speed up the process?

The most time-consuming task of remote provisioning is running Windows or Mac software updates. We highly recommend checking and installing updates before meeting with one of our agents.

• Windows: Click the start menu button and search “Check For Updates” and hit enter. Even if you see the message “Your device is up to date” you should still click the button to check for updates.

• Mac: Click the Apple logo in the top left corner of your screen and select system preferences which should indicate if any updates are available.

It is critical that you verify your data is backed up before proceeding with updates- If you’re not sure about a backup, contact Electric and we can assist you.

I’m getting a new computer - how can I ensure my documents are transferred?

More often than not, your company will use a cloud-based storage system like Google Drive, Microsoft OneDrive, DropBox, or Box Drive. Provided there is enough storage available to upload your data, that is the preferred option for making sure your data gets transferred to your new computer. If your company does not use cloud storage then an external hard drive can also be used to transfer the data.