Does Electric operate via tickets?

Electric provides Core Package customers and 5 Basic Package admins with real-time support via chat and the Electric User Hub. Our system picks up interactions from these platforms and presents them to Electric’s Service Desk team in the form of a ticket. This ticket will remain open until your issue is resolved.

What does this mean for you? As a customer, there is never a need to “open a ticket” in the traditional sense, you only need to start a chat with the Electric app within your company’s chat platform. This also means that you don’t need to remember a ticket number, unless the agent serving you specifically indicates that you will need it for a later interaction. Electric’s Service Desk team will automatically save all interactions for future reference and reporting purposes.