Solution Partner | General Support

Can I get admin access to solutions managed by Electric?

• Electric will support the addition of one administrative account per application per company

• The username of the administrator for each account is defined during the deployment of the application

• Should you desire to update the administrative account for your application, please submit a ticket, and our Product Support team will perform the necessary validation.

How do I submit a support ticket for solutions managed by Electric?

• Support tickets can be submitted via the ITHub tile (attach picture) or by contacting the appropriate email address below:

  • Threatdown aka Threatdown: mwbsupport@electric.ai

  • Avanan: avanansupport@electric.ai

  • Keeper: keepersupport@electric.ai

  • Dropsuite: dropsuitesupport@electric.ai

  • Breach Secure Now: bsnsupport@electric.ai

  • Perimeter 81 aka Checkpoint Harmony SASE: p81support@electric.ai

What happens to my billing for solutions when I onboard a new employee?

• Any added license in excess of the contracted quantity will be billed on a monthly cadence by Electric.