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Marking Devices and Employees as Not Applicable

Introduction

Not every device needs MDM. Not every employee needs a company laptop. Electric knows that one size doesn't fit every seat in the org chart, so we built a way to keep your dashboard counts honest: Mark as Not Applicable.

With this feature, Admins can flag specific devices as not requiring MDM enrollment, and specific employees as not requiring a company device. The result? Your MDM enrollment tile stays accurate, your dashboard stays clean, and you spend less time squinting at metrics that don't actually apply to your business.

Feature Details

Why It Matters

Some employees genuinely don't need a device from you (contractors using their own laptop, for example). Some devices genuinely don't need MDM (a shared kiosk machine, a personal device you don't want managed). Without a way to mark these as exceptions, they show up as gaps in your enrollment numbers, and gaps that aren't real gaps are just noise.

Where You Can Do This

Admins have three entry points to mark something as Not Applicable, so you can do it wherever you happen to be working:

  1. Dashboard Modal: Right from the MDM Enrollment tile.

  2. Employee Detail Page: Directly on an individual employee's profile.

  3. Asset Detail Page: Directly on a specific device's record.

Instructions

Marking an Employee as Not Requiring a Device

From the Dashboard Modal:

  1. Log in to Electric

  2. On the dashboard, locate the MDM Enrollment tile

  3. Click Resolve

  4. Find the employee in question

  5. Click Mark Not Applicable

From the Employee Detail Page:

  1. Log in to Electric

  2. Navigate to the employee's profile detail page

  3. Click Actions

  4. Select Mark as No Device Required

That employee will now be excluded from the Employees without device assigned count on the MDM enrollment tile.


Marking a Device as Not Requiring MDM

From the Dashboard Modal:

  1. Log in to Electric

  2. On the dashboard, locate the MDM Enrollment tile

  3. Click Resolve

  4. Find the device in question

  5. Click Mark Not Applicable

From the Asset Detail Page:

  1. Log in to Electric

  2. Navigate to the relevant Asset Detail Page

  3. Click the Asset Health tab

  4. Click Mark as Not Applicable

That device will now be excluded from the Unmanaged devices count on the MDM enrollment tile.

Reversing a Designation

Circumstances change, an employee might get a device down the line, or a device might later need MDM enrolled. When that happens, keep in mind:

  • Reversing a designation can only be done from the Employee Detail Page or the Asset Detail Page.

  • The Dashboard Modal does not support reversing a designation, since it's built for quick, one-way flagging.