Jumpcloud MDM allows Electric customers to manage users, devices, access, and security policies with ease. To set up MDM in the Electric IT Hub, follow the steps below.

Note: It is currently only available to Pro Package customers.

Navigate to the Settings page

On the “Device Management” tab, click “Start MDM setup”

Select “Yes” or “No” and then click “Set up MDM”

Our Product Support team will reach out to set up the Apple/JumpCloud certificates

After the certificate exchanges are completed (Macs only), you can email employees to get the JumpCloud agent installed on their devices.

From this page, IT Hub admins can select which employees they send the emails to:

IT Hub admins can also preview the email before sending it to their employees:

All set! Once MDM is provisioned, the customer's employees must install the JumpCloud Agent for the default policies to be applied to their devices. Please reference this document for details on the enrollment process.

For JumpCloud MDM to push out critical security policies, JumpCloud's MDM Agent must be installed on your devices. This article will show you the steps you need to take to enable MDM.

You will receive an email from your IT Hub admin detailing how you can download or open the Electric Desktop App.

Once you hit download, the Desktop App install will now appear in your device's Downloads folder.

Once you've double-clicked on the download file, you will need to follow the instructions below to open the Desktop App.

After opening the Desktop App from the Applications folder, sign in with your Electric IT Hub credentials.

Clicking “Sign In” will open a new tab with the screen below in your default browser where you can type in your IT Hub credentials.

Once you've logged in, click “Next” to install the Electric App.

To install the Electric App, enter your device's password in the pop-up below and click “OK”.

Once the Desktop App is installed, follow the instructions below to enroll in MDM.

JumpCloud's MDM is designed to keep your devices safe and running efficiently. To enroll in MDM, click “Start Enrollment”.

Once you click “Start Enrollment”, your System Settings will automatically open and the JumpCloud MDM profile will be downloaded automatically.

Follow the detailed steps provided in the Electric Desktop App to finish installing the JumpCloud Agent.

Once you've completed the steps above, your device will be enrolled in MDM!

If you have additional questions, please contact our team at product-support@electric.ai