Introduction
When an Onboarding Request is submitted to Electric, someone from Electric's team of SaaS Support Specialists helps to configure email and application access for the new hire based on your company's specifications. Below is an overview of the process for customers that use Google for email.
Process Overview
The SaaS Support Specialist will process device procurement tasks first. Once the procured device is available, Electric will partner with you to ensure it’s set up according to your company’s specifications.
The Specialist will then create your new hire’s email address. Electric uses G Suite’s generated temporary passwords by default. However, you may request that we use a company-wide temporary password specific to your company.
If your company enforces multi-factor authentication (MFA), the Specialist will generate backup codes for the new hire. Backup codes allow the user to access their email should they be unable to access the device that was selected as their second authentication point.
After the email has been created, the User will be added to any groups or calendars requested in the Onboarding Request.
The Specialist then grants the user access to the Electric-supported applications specified on the Onboarding Request. For applications not supported by Electric, an email will be sent to your company’s Internal App Admin prompting them to grant the user access.
The Specialist will build the Welcome Email for your new hire. This includes:
Instructions for how to reach Electric
The new hire’s email credentials.
A list of applications the new hire has been invited to.
If your company enforces MFA, the template will also include the backup codes and a guide for how to configure their second authentication point.
Upon completion of the onboarding request, the Onboarder will receive an email summarizing the actions completed by Electric to onboard the new hire.