When a new hire is onboarded, Electric will send a Welcome Email to their personal email address that includes their company email credentials so that they can log in to their account for the first time. This helps to streamline the onboarding for your new hire(s), as this access will enable them to begin accepting the invitations they received from the SaaS applications noted on their Onboarding Request.

The Welcome Email will be sent to your new hires within 15-minutes of the time specified on the Onboarding Request. This timing may change in the event the new employee's email has not been created yet, which may be the case if insufficient time was allotted for the onboarding request. In this scenario, the Welcome Email will be sent as soon as the employee's email has been created.

The Welcome Email will be sent to your new hire's personal email address from automation@electricops.atlassian.net and/or automation@mail-us.atlassian.net. The "reply-to" address is set to support@electric.ai, this ensures any replies for login assistance will be sent to our Service Desk team.

Email templates vary based on whether you have Electric's Basic or Core package. Expand the sections below to see a preview for each package.

Electric customers have a few options for customizing the Welcome Email for new hires, refer to the list below to learn more.

If you are interested in implementing these changes on your company's template, please contact your Customer Success Manager.