Submit a Request Using the Electric User Hub

In this article you will learn how to:

Access the End User Hub

Not sure if you have an account or how to log in? Follow these instructions to create your account.

From the home page, select Open or View a Support Ticket which will open a new window to the Electric Requests Portal. Please note, you may need to log in again using your Electric User Hub credentials.
1. The modules on the home page represent the areas of IT support Electric can assist with, this is based on your company's package. Learn more here.
Select the best option for your request and fill in all required and necessary details to complete your request.
1. The more detailed you can be, the less likely our team will need to follow up for more information and the faster your request will be processed
Once you’ve filled in all necessary information, click the Send button. From here, you can expect a response from Electric's Service Desk via email.

To view historical tickets, click the Requests button In the upper right hand corner of your screen
From here, you can see high-level ticket status and progress details or click into an individual ticket to add additional comments, if necessary.

On the main requests page, scroll down and select Chat with support
From here you can select an already open request to continue the conversation or start a new conversation.