Device warranties

Overview

All laptops, desktops, and tablets purchased through Electric's hardware store include a one-year manufacturer warranty. Extended warranty coverage is available for purchase at checkout when offered by the manufacturer.

Warranties are serviced directly by the manufacturer. Check your coverage or request support:

• Apple

• Dell

• HP

• Lenovo

• Microsoft

Returning a device under warranty

If you are inquiring about a return for a device that is under warranty, manufacturers typically require you to start by initiating a warranty support request with them.

If the manufacturer recommends a return they will issue you a support case number. Please provide the case number when submitting the return inquiry to Electric for quicker processing of your request.

See the Purchase Returns section for additional information.

Setting a preference for warranty purchases

Admins can set a company-wide default for extended warranty purchases in Settings > Device Management. This provides a quicker checkout experience and ensures orders align with your IT budget and policy.

The default setting is opt-in (extended warranties are automatically added at checkout).

Individual order flexibility

Users can adjust the warranty selection during checkout to fit their specific needs. If the selection differs from the company default, they'll see an informational alert.