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Electric IT Hub
Getting Started
The Electric IT Hub empowers your organization to streamline IT operations, regardless of technical expertise. Enjoy complete visibility and security with less effort and more time to get work done.
This guide, and the linked articles, will take any brand new IT Hub admin through all the steps needed to configure the basics of your IT Hub instance. Following the steps below will get you up and running in no time!
Hardware purchasing a priority? Check out our Hardware Store setup steps here.
1. Complete Your IT Questionnaire
(~ 3 minutes)
Let's jump right in! When you first log in, you'll be prompted to complete your IT Questionnaire. Completing your IT questionnaire is the first step in setting up your account.
If you've already activated your account there is a good chance you've already done this! If not, follow the steps in the article below and you'll be done in no time.
2. Setting Up Billing Information
(~ 1 minute)
Populating your billing information in IT Hub now will make sure you don't get held up down the line! Follow the steps in the linked article below and you'll be on to step 3 in minutes.
3. Mobile Device Management (MDM) Enablement
(~ 10 minutes)
Jumpcloud MDM allows Electric customers to easily manage users, devices, access, and security policies. To enable your MDM instance in the Electric IT Hub, follow the steps in the article linked below.
Whether your business uses Windows devices, Apple devices, or both, enabling your MDM early will make sure everything is ready for speedy deployment when it is time to add your employees.
If you have any issues enabling MDM, please reach out to product-support@electric.ai.
Please note, MDM is only available with the PRO plan in IT Hub.
4. Connecting Your HR System
(~ 5 minutes)
The Electric IT Hub is designed to work seamlessly with and for your employees, as well as for you as the account administrator. For Pro customers, connecting your HR system now won't just facilitate a more automated IT Hub experience once you are up and running, it will also reduce the manual steps you need to take in steps 6 & 7 of setup. What a bonus!
No HR System? - Skip this step
If you have any issues connecting, reach out to product-support@electric.ai.
Please note, HR system connections are only available with the PRO plan in IT Hub.
5. Adding Applications
(~ 15 minutes)
Managing licenses, access requests, and employee adoption of SaaS applications across your company can be hard as your application portfolio grows over time. When employees don’t get access to the applications they need to work, it slows collaboration and delivery.
6. Adding & Configuring Groups
(~ 10 minutes)
The Groups Page allows you to elevate your onboarding process by organizing employees into customized groups. Effortlessly prepare your workforce for the future and streamline application setups. Groups can be tailored to fit your needs, whether for departments, locations, or teams.
If you have already connected your HR system to the IT Hub, good news! Groups have already been created to match your existing departments. Now all you need to do is add the appropriate applications and you'll be ready to add your employees!
7. Add Employees
(~ 5 minutes)
There are multiple ways to add your employees into the IT Hub. If you have already connected your HR system then the decision is simple, click on the corresponding article below and away you go!
If you you have less than 10 employees to add, adding each manually is likely your fastest path. If you have 10 or more employees, or if you already have your employee information easily accessible in a spreadsheet, doing a bulk upload will be your fastest option.
8. Employee Electric App Installation
(~5 minutes)
Congratulations, in steps 1-7 you set up your IT Hub instance. Now it's time to make sure you have maximum visibility and security by ensuring all supported employees have the Electric App & MDM installed on their devices.
When you added your employees in step 7, they were sent some initial emails instructing them to activate their account and install the Electric App but a reminder never hurts! Your company is only as secure as your most exposed device so the sooner you get to full coverage the better.
Follow the instructions in the article below to send out your installation instructions in bulk.
Installing the Desktop App (for employees)
Note: This includes the installation of MDM.
Note: MDM is only available with the PRO plan in IT Hub.
Having difficulty with the installation process? Please reach out to product-support@electric.ai for assistance and additional resources.
Hardware Purchasing
With Electric’s integrated hardware storefront you have access to a wide range of high-performing products that fit your specific needs. Before placing your first order, perform the following steps:
An admin will need to create a company hardware purchasing account by providing your company’s primary billing contact email and billing address. This only needs to be done once.
Once a company hardware billing account is established, each user can add their own payment methods during checkout. Individual payment methods are stored for future use and will not be shared with other users.
If your company has an Apple Business Manager (ABM) account you can connect it to Electric's hardware store for hassle-free Apple device management. With this connection in place all Apple devices purchased through Electric will automatically enroll in your ABM as a company-managed device.
Setting Up ABM Guide (Apple Devices Only)
Creating & Managing Your Apple ID (Apple Devices Only)
If you are a Pro customer, you can complete the ABM - Electric MDM setup steps to allow devices enrolled in your ABM account to automatically enroll in our MDM solution. This critical step ensures all devices purchased through Electric are secured from the start.
Visit Electric's hardware store today to experience a standardized hardware procurement process that ensures transparency from ordering to delivery.
Hardware Purchasing FAQ
Q: What do I need to do before purchasing hardware through Electric?
A: Visit the hardware store to create your company billing account. Then add your own payment method to complete your purchase.
Q: Can I purchase hardware without setting up payment methods?
A: No, payment methods must be set up in the Electric IT Hub before you can purchase hardware.
Q: Is Apple Business Manager required for purchasing Apple devices?
A: No, ABM is not required but is highly recommended to ensure a seamless and efficient deployment process for Apple devices.
Q: How can I track my purchases?
A: Status update emails are sent to users that place orders as well as recipients. You can also visit the Track purchase requests page under Devices to monitor orders.
Q: Where can I find invoices for my purchases?
A: Paid invoices are emailed to your company billing contact for record-keeping. You can also find invoices for each order in the orders list on the Track purchase requests page under Devices.
If you have additional questions, please contact our team at product-support@electric.ai