Contacting Electric (Basic Package)

Introduction

Electric provides support to employees needing help with Device Management (Jamf Pro or Kaseya) installation and troubleshooting. Employees may only request support on their company-assigned device. Support is available via the Electric User Hub or email.

Electric User Hub Support

Device Management software questions can be submitted via the Electric User Hub. To submit a request, you will first need to create an account. Once you have set up your account, learn how to submit a request here.

Email Support

1. Send an email to support@electric.ai. If contacting Electric from a personal email address, please indicate the company you work for in your company email.

2. When reaching out, describe what the MDM-related issue is and when it started. Please also provide your computer information (device type, serial number, and computer name) to speed up a resolution to your issue.

3. Upon receipt of your email, our support team will get back to you within 1 business day. If the issue requires a deep-dive, our team may ask additional questions and follow up with next steps.

Support Team Hours