Contacting Electric as an Admin (Basic)

In addition to receiving device management specific, email support for your end users, your company can select 5 designated points of contact to have receive chat-based support and access to the Electric User Hub. This support is specifically for device management software and employee on/offboarding related support.

Our approach to issue resolution via chat is outlined below. To learn more, check out our guide: Contacting Electric via Chat.

1. Reach out within Slack or Microsoft Teams via the Electric Chat App and provide context on the issue.

2. A Service Desk agent will assess the details to understand the problem

3. Based on the information provided, our Service Desk technicians route your request to the appropriate agent for troubleshooting

4. The admin is connected with a technician who will be able to provide assistance

To learn about issue resolution via the Electric User Hub, click here.