Keeper | FAQ

What does Keeper do for my organization?

• Keeper Security is an easy-to-use digital security solution that protects online identities and sensitive information from cyber threats. It simplifies password management by generating strong, unique passwords, messaging, and two-factor authentication for added protection.

How does a new user get onboarded to Keeper?

• If you are an enterprise-tier user, new users are added via a SCIM bridge.

• If you are a business-tier user, new users will need to be added via email invite.

How do I add members to teams?

• Click this link to learn more about adding team members with Keeper.

What happens with a Free Family Account when the corporate account is offboarded?

• Click this link to learn more about Keeper's Free Family Account.

What is an Account Transfer Agreement?

• The Account Transfer policy provides business and enterprise customers with the ability to transfer a user's vault if they are terminated or abruptly leave the organization.

• Click this link to learn more about Account Transfer Agreements.

If a user doesn’t accept the Account Transfer Agreement, what happens?

• The account would get locked after 7 days. The POC Admin can assist in unlocking the account, or Electric can assist. After the project is closed, the service desk will need to be contacted for assistance or the POC admin can unlock it.

Does Keeper support Biometric login?

• Yes.

• Click this link to learn more about Windows Biometric login.

• Click this link to learn more about Mac Biometric login

What training resources/documentation are available for my team?

• Click this link for end-user guides.

• Click this link for additional video resources and demos.