Secure Internet Access | FAQ

What does Secure Internet Access do for my organization?

• Secure Internet Access is for DNS Filtering, Web Filtering, and Malware Protection. This will help prevent users from visiting unauthorized websites, control user access to harmful or restricted websites, and protect the network from malicious web content.

How does a new user get onboarded to Secure Internet Access?

• Depending on the options selected at the time of deployment, users will either need to be manually invited, or will be automatically added via Just-in-Time provisioning when they first sign in. 

  • If Ad-hoc creation was selected, please see the documentation here on how to invite new users to the platform. 

Can I make changes to the Perimeter 81 policies or settings?

• Yes, an administrative account is provided to a single POC specified in the deployment questionnaire.

What should I do if I need to add an entry to the blocklist or allowlist?

• Instructions on how to add to the bypass list as well as the blocklist can be found in the documentation section below. 

• If you need further assistance, feel free to reach out to us at the support contact below and we will be happy to help!

How do I contact support?

• Please reach out to siasupport@electric.ai and we’ll be happy to assist you.

What is the experience like for an end user on this application?

• End Users will be required to sign in to the app after it is first deployed to their machine. 

• Once signed in, they will not have to sign in again, the app will be active anytime the machine is connected to any network. 

• When a website is blocked, the image that appears will be similar to this:

After signing in to Secure Internet Access, this is what the end user will see:

What training resources/documentation are available for my team?

• If you’d like to read an advanced dive into Secure Internet Access features and functionality, please see the Documentation Section here.