--- version: "Working version" language: "en" --- # Partners ## Partnerships Overview Welcome to the **Partnerships Overview** page, your guide to Electric's trusted network of **Services** and **Solution Partners**. These partnerships enhance your IT infrastructure by providing robust tools and services that complement Electric's offerings, ensuring your business is equipped with the best technology solutions available. *** ** * ** *** ### **Solution Partners** Our **Solution Partners** provide best-in-class software and tools to address your organization's IT and security needs. These solutions integrate seamlessly with Electric's platform, empowering you with comprehensive capabilities: * **Email Security \& Collaboration**: Safeguard your communication channels with advanced email filtering, encryption, and collaborative tools. * [Harmony](https://support.electric.ai/en/partners/working-version/harmony-with-electric.md) * **Password Manager**: Protect sensitive data and streamline password management with secure vaults and single sign-on options. * [Keeper](https://support.electric.ai/en/partners/working-version/solution-partner-keeper-1.md) * **Data Backup \& Archiving**: Ensure business continuity with automated data backups and long-term archiving solutions. * [Dropsuite](https://support.electric.ai/en/partners/working-version/dropsuite.md) * **Antivirus**: Defend your endpoints against viruses, malware, and emerging threats with reliable antivirus software. * [Threatdown](https://support.electric.ai/en/partners/working-version/threatdown.md) * **VPN**: Secure your team's online activities and data with virtual private networks for remote work. * [Perimeter81](https://support.electric.ai/en/partners/working-version/perimeter81.md) * **Cyber Insurance**: Mitigate risk with tailored insurance policies to cover cyber incidents. * Fullsteam * **Security Awareness Training**: Equip your employees with the knowledge to recognize and respond to cyber threats. * [Breach Secure Now](https://support.electric.ai/en/partners/working-version/solution-partner-breach-secure-now-1.md) * **Compliance \& Security Monitoring**: Maintain regulatory compliance and monitor for vulnerabilities with real-time security solutions.\\ * Drata *** ** * ** *** #### **Service Partners** Our **Service Partners** provide specialized expertise and solutions to enhance your business operations, ensuring that your IT infrastructure is optimized for performance and security: * **Audio Visual \& Conferencing Services**: Transform your communication with state-of-the-art audio-visual and virtual conferencing solutions. * **Cybersecurity Services**: Protect your organization with expert security assessments, threat mitigation, and incident response. * **Cloud Services**: Maximize scalability and efficiency with reliable cloud hosting, storage, and computing solutions. * **Network Services**: Strengthen your network with design, optimization, and maintenance services tailored to your business needs. *** ** * ** *** #### Get Started Ready to explore how our partnerships can elevate your IT strategy? Contact Electric today to learn more about the services and solutions available to your organization. --- version: "Working version" language: "en" --- # Solution Partner | Dropsuite ## Introduction Electric partners with Dropsuite to provide advanced cloud-based storage to protect and preserve Microsoft 365 and Google Workspace data. This article will tell you more about what Dropsuite is, how it can provide value to companies like yours, and the steps involved in deploying it to your cloud accounts. ## Dropsuite Overview Dropsuite is a cloud-based data protection and business continuity solution that secures your organization's most valuable data, including email, website, and database backup and recovery. It offers secure, compliant, and easily retrievable data management with robust security features. ## What value can Dropsuite provide? Provides advanced cloud-based storage to protect and preserve Microsoft 365 and Google Workspace data. Your data is kept safe and in compliance with regulatory requirements that include GDPR, HIPAA, SOC, and more, through military-grade encryption that protects data at rest and in transit. ### **Key Features:** Microsoft 365 Backup: * **Exchange Online Backup**: Provides unlimited storage and restore options, ensuring data security without storage concerns. * **OneDrive and SharePoint Backup**: Safeguards digital assets against hackers, malware, and accidental deletion by maintaining complete copies. * **Teams Backup**: Protects all Teams files, supporting chat messaging and file-sharing within Office 365. * **Groups Backup**: Includes backup for Microsoft 365 Groups, aiding in collaboration and project management. * **Calendars, Tasks, and Attachments Backup**: Ensures calendar, contact, and task data are secure and protected. Google Workspace Backup: * **Gmail Backup**: Facilitates fast, easy, and secure Gmail data backup and recovery with a 1-Click restore feature. * **My Drive and Shared Drive Backup**: Protects all business-critical data in My Drive and Shared Drive from loss or threats. * **Contacts, Calendars, and Tasks Backup**: Ensures safety and security for calendar, contact, and task data. **Additional Features:** * **Insights BI**: Advanced email analytics toolkit that turns extensive email data into actionable business intelligence with reports, graphs, and charts to identify issues and recommend improvements. ## Dropsuite Protection Deployment Process If your company contacts Electric to implement Dropsuite to protect your cloud environment, a Project Manager will partner with you and your Customer Success Manager to configure Dropsuite for your designated environment (Google Workspace or Microsoft 365). Below is an overview of the enablement process: **Discovery** * Project Kickoff * Electric will facilitate the kickoff with project stakeholders * Project plan and timeline will be reviewed and discussed * Electric will assist with documentation notifying and preparing users for implementation * Environment Review * Discuss products for protection \& backed up based on Google or Microsoft 365 selection, this SOW covers one environment only. * Google: * Drive * Gmail * Contacts * Calendar * Shared Drives **OR** * Microsoft: * OneDrive for Business * Exchange Online * Teams * SharePoint * Groups * Calendars, Contacts \& Tasks * Review \& confirm list of users to backup * Discuss license management * Users auto-add or Enable user license cap ***(Choose only one)*** **Configuration** * Create Dropsuite Customer Portal * Select/create customer * Select geographical storage region * Select product Google Workspace or Microsoft 365 ***(Choose only one)*** * Select commitment term and retention period * Configure license management (auto add or license cap) * Configure Dropsuite for Google Workspace or Microsoft 365 * Enable for all organizational units within the domain * Enable for agreed users * Configuration of default device alerts * Troubleshoot protection \& backup of selected environment **Closing** * Electric will reach out to the customer and provide documentation necessary for onboarding new users ***(if applicable)***. * User documentation is provided to POC***(if applicable)***. * Customers will sign off on project completion via email and Electric will close the project internally. The above represents the process for enabling Dropsuite for only **one** environment. If your company needs Dropsuite for more than one environment, process, timeline, and costs are subject to change. All work associated with the enablement of Dropsuite will be completed during regular business hours. Any additional work that is not defined and covered by the original statement of work will constitute a change order/amendment. *** ** * ** *** *\*Rates for Dropsuite are subject to individual customer needs. Talk to your Customer Success Manager to learn more.* --- version: "Working version" language: "en" --- # Electric IT Hub Service Partner Program Quality Standards ## Introduction These quality standards have been established so customers can receive acceptable services from Electric IT Hub Service Partners. Electric reserves the right to enforce these Quality Standards in its sole discretion regarding non-compliance with any of these items, or other events in non-compliance with the specified work for a referral from the Electric IT Hub. Non-compliance by a partner may lead to restricted access to the Electric IT Hub and/or termination of a partner's participation in the Service Partner Program. Such restricted access will prevent new referrals by Electric from the IT Hub until Electric determines that the restriction should be lifted. A restriction will not excuse the performance of specified work by a Partner already in progress. A partner shall not create an additional or duplicate account on the IT Hub to circumvent a restriction under these Quality Standards. *** ** * ** *** ## Work Product * Failure to begin work * Abandoning work before completion * Breach of SOW terms and conditions * Non-responsive or non-communicative on a timely basis * Falsified deliverables or providing falsified information * Failure to return equipment or careless packaging of returned equipment * Demanding additional compensation from the customer after signing a SOW * Using personnel not properly skilled to perform the specified work * Intentionally accepting specified work outside of the partner's skill set or certification ## Conduct * Violating the confidentiality of customer * Violation of federal, state, or local safety regulations, such as OSHA * Unprofessional, offensive, or intimidating behavior * Unethical behavior * Discrimination * Sexual harassment * Physical assault * Verbal threats of violence * Violation of alcohol or drug policies * Committing an illegal act --- version: "Working version" language: "en" --- # Getting Started: A Guide to Avanan ## Introduction Avanan is a cloud-native email security solution, to prevent malware and phishing from spreading among your employees. This article was created as a resource for customers that have recently implemented Avanan with Electric. ## Usage Guidelines Once your company has implemented Avanan with Electric, Electric will support license procurement, solution deployment to assigned employees, post-deployment monitoring and management, systems administration, and billing management. However, there are some components of this tool that all users should understand. ### Email Reports Avanan's Daily Quarantine Digest enables Admins to email a daily report to their employees about junk/spam and quarantined emails. The email received by employees includes a detailed report of emails sent to the employee that have been quarantined in the previous 24 hours. To learn more about what information is included in the Quarantine Digest and how to configure the report, check out [this article](https://sc1.checkpoint.com/documents/Harmony_Email_and_Collaboration/Topics-Harmony-Email-Collaboration-Admin-Guide/Managing-Quarantine/End-user-quarantine-digest.htm) in Avanan's support center. ### Quarantined Email Restoration You may see an email in Quarantine that you want to have restored. To learn more about the process for requesting a restore from quarantine, check out [this article](https://sc1.checkpoint.com/documents/Harmony_Email_and_Collaboration/Topics-Harmony-Email-Collaboration-Admin-Guide/Managing-Quarantine/managing-restore-requests.htm?tocpath=Managing%20Quarantine%7CManaging%20Restore%20Requests%7C_____0#Managing_Restore_Requests) in Avanan's support center. ## Additional Support If you require further assistance with your company's Avanan account, email [support@electric.ai](mailto:support@electric.ai) --- version: "Working version" language: "en" --- # Solution Partner | Harmony ## Introduction Electric partners with Harmony, a cloud-native email security solution, to prevent malware and phishing from spreading among your employees. This article will tell you more about what Harmony is, how to determine whether your company needs it, and how Electric can support the implementation and day-to-day use of this software. ## Harmony Overview Harmony is a security solution offered by Electric that offers cloud-native email security for Microsoft 365 and GSuite inboxes. At this time, Harmony only supports **Gmail and Office 365 Mail Providers.** Providers such as **GoDaddy** and **Yahoo** are**not currently supported.** Harmony scans all inbound, outbound, and internal emails for phishing or malware that could spread among your employees and jeopardize security for your company. When you implement Harmony with Electric, Electric will support license procurement, solution deployment to assigned employees, post-deployment monitoring and management, systems administration, and billing management. ### Key Features Expand the sections below to learn about some of the key features available to companies that implement Harmony with Electric. **SIEM integration** Harmony correlates user and file events from all SaaS, com bining them with real-time reports of the security stack, so you can monitor the cloud with your existing SIEM. **Shadow IT** Identify risky cloud services your employees are using in the office or at home that have been connected to your approved SaaS accounts, without redirecting traffic or using a proxy. Be notified when an employee is logging in from an unusual location, or when they perform erratic behavior. **Anti-Phishing** Harmony offers patented API-based inline email security that uses artificial intelligence (AI) and machine learning, combined with human input from trained researchers to catch attacks that can slip through other security layers. **Zero-day Malware \& Ransomware** Harmony offers multiple real-time malware, sandboxing, and AI active content analysis tools to work in tandem to identify malicious content as quickly as possible **Policy-based Encryption** Automate the encryption of sensitive files, whether they are shared internally with your colleagues or externally with customer using the protocols you already trust. **Data Leak Protection** Identify confidential data using industry-leading tools. Enforce regulatory compliance (PCI, HIPAA, SOX, etc.) across all your SaaS with cloud-aware, context-sensitive, policy workflows **Account Takeover** Harmony analyzes every user event across multiple SaaS, comparing historical behavior, anomalous activity, and profiles of real-world breaches to identify attacks in real time. These are just a few key features of Harmony. To learn more, contact your Customer Success Manager. ### Who needs Harmony? If your company does not already have an email protection solution in place, are unhappy with your current provider, or do not have adequate time to manage your current solution in house, ask your Customer Success Manager about Harmony today. ## Harmony Deployment From initial deployment to systems administration, Electric will free up your team's time by facilitating the implementation and day-to-day management of Harmony. Electric's Professional Services Team will guide you through the implementation process to ensure your company is set up for success. --- version: "Working version" language: "en" --- # Managed Detection & Response - Threatdown Implementation SOW ## Introduction The customer is looking to deploy Threatdown Endpoint Detection \& Response as their anti-malware and antivirus solution for the organization's endpoints (workstations and laptops). Threatdown EDR is a non-disruptive, lightweight endpoint agent that helps detect \& protect against "zero-day" threats. ## Scope of Work The following activities will be performed as part of this deployment: ### Phase 1 - Discovery and Initial Requirements: * Project Kickoff * Your Electric Customer Success Manager will send a kickoff email which includes initial requirement gathering before we can proceed with the deployment as well as a deployment questionnaire for you to complete. * Once requirements have been provided and the questionnaire has been completed, the deployment will be assigned to a member from the Electric Product Support team who will contact you via email within **1-2 business days.** ### Phase 2 - Configuration: * Electric creates Customer Site in Threatdown Admin Console and procures licenses based on contracted quantity * Electric adds designated POC as Site Admin to the Threatdown console * Electric applies the following Default Policy settings (in line with Threatdown EDR best practices): * Endpoint agent * Tamper protection * Protection settings * Scan settings * Endpoint Detection and Response * Software management * Electric creates **Site Admin** in the Threatdown console for the customer POC, and assigns that Site admin to the Primary Contact for the MDR Team to contact. * Electric assigns a second and/or alternate contact for the MDR team to contact if provided in the Deployment Questionnaire * Electric Creates MDM Installation Policies **(Pro Customers only)** * Configuration of MDM policies for device installation ### Phase 3 - Deployment and Troubleshooting: * **Deployment**: * Pro Customers:Threatdown will be deployed to the organization via Electric MDM. Once users enroll their devices in MDM, they will receive the Threatdown agent and policies automatically. * **Note:** This is a silent deployment that does not require any end user action and will not cause end user disruption. * Quickstart Customers: Electric will provide installation links to the Customer POC for both Mac and Windows machines to share with their organization for full deployment. * **Troubleshooting:** * POC may reach out to the Product Specialist working on the deployment to report any potential problems upon initial rollout. * After project completion, Customer can get support by emailing [++support@electric.ai++](mailto:product-support@electric.ai) ### Phase 4 - Closing: * Electric will reach out to the customer and provide documentation necessary for onboarding new users ***(if applicable)***. * Electric will explain the support model for the MDR Service, and when the MDR team may contact the customer in certain threat scenarios * Customers will sign off on project completion via email and Electric will close the project internally. ## Customer Responsibilities The following are a list of customer responsibilities: * **Pro Customers Only:** Customer is responsible for configuration of MDM for their organization in the IT hub prior to deployment. * Customer is responsible for removal of any previous antivirus software on all machines prior to deployment. * Customer primary POCs are responsible for coordination with the rest of the customer organization. * Customer is responsible for communication with the Threatdown MDR team either via email, phone call or through the Nebula support console. ## Completion Criteria The following criteria will determine project completion: * Creation of Threatdown site and assignment of licenses * Confirmation of Electric Default Policy * Endpoint agent * Tamper protection * Protection settings * Scan settings * Endpoint Detection and Response * Software management * Creation of MDM Installation Policies (if applicable) * Creation of Site Admin for the MDR Contacts * Closeout email provided by Electric Product Support with relevant help documentation and resources * Customer Satisfaction Rating provided, shared via email at project closure by the Product Support team. ## Assumptions and Prerequisites * All additional work that is not defined and covered by this statement of work will constitute a change order/amendment. * All work will be completed during business hours. If after hour or weekend work is requested, it will impact pricing and require a scope change. * Customer devices have no pre-existing issues \& are checking in regularly. * Customer must contact Electric Product Support for any pre-existing devices or MDM-related issues. * Customer must contact Electric Product Support for any additional issues after project sign off. * Customer will handle billing and termination of the previous antivirus platform. * Project troubleshooting consists of issues that are patterns specific to Threatdown EDR. * Admin access to customer computers must be confirmed to run the installer. * Customer computers must be on supported OS for Threatdown EDR agent. System requirements documentation can be found [++here++](https://support.threatdown.com/hc/en-us/articles/4413789349395-System-requirements-for-Nebula). * Threatdown will be both installed on existing managed computers and newly enrolled computers via MDM (if applicable). * Items that are out of scope for this project: * Servers * Multiple pilot groups * Custom policies * Removal of previous antivirus software from environment * Compliance Requirements (Any compliance required documentation or work related to get compliant is not included) * Custom scripting of removal of current or old antivirus software * Troubleshooting of current or old antivirus software --- version: "Working version" language: "en" --- # Solution Partner | Perimeter81 ## Introduction Perimeter81 is a cloud-based Secure Network as a Service Provider that helps to increase security for today's modern and distributed workforces, giving companies of all sizes the power to be fully mobile and confidently cloud-based. This article will explain what Perimeter81 is, the value it can provide to Electric's customers, and how Electric can help with the implementation of it for companies like yours. ## Perimeter81 Overview Perimeter81, a Secure Network as a Service provider, is comprised of four different components. **Unified Cloud Management Platform**with which IT personnel can manage their team, network and permissions, and monitor network activity. The platform offers Single Sign-On (SSO) integration, Two-Factor Authentication (2FA), and mobile support. **Multi-tenant Cloud**where multiple networks can be created and segmented based on different permissions. Networks can be interconnected with centrally based office and native firewalls, or to cloud services through IP whitelisting. **Easy-to-use agents**that can be installed on either mobile or laptop devices. This offers your employees single-click access to any local network or cloud-based resource while providing a unified security experience - regardless of their location. **Zero trust, agent-less application access** which employs multi-layered user trust and device trust policy validation that will authorize employees before granting them access to applications. This secures your network, employees, and applications. ### Who can benefit from Perimeter81? Perimeter81 is well-suited for a number of different companies, if one or more of the following applies to your company, talk to your Customer Success Manager about enabling Perimeter81: * Companies with a hybrid and/or remote workforce. * Any company with on-premise file server(s). * Any company with an existing VPN software. * Companies with International locations. * Company with cloud resources, e.g. resources hosted in AWS or Azure. * Any company with Compliance Requirements. ### What value does Perimeter81 provide? **Enables Remote Access** so Employees can connect from multiple devices, from various locations, at any time - day or night! **Secures the Cloud** because, although your cloud provider offers network infrastructure, it does not address access point security into your network. It's up to you to ensure the access to your cloud environment is secure. **Encrypts Transmitted Data** to ensure that all transmitted data, regardless of device or location, is completely encrypted and that only authorized connections are established. **Scalability** thanks to a cloud-enabled VPN that enables customers to easily and securely onboard new employees with access to company network and other resources, regardless of location. **Always on VPN** to help protect company data from temporary exposure in the event of a broken connection. ## Perimeter81 Deployment Process If your company contacts Electric to deploy Perimeter81 for network and VPN security, a Project Manager will partner with you and your Customer Success Manager to complete the deployment project. Below is an overview of the standard deployment process. **Discovery** Project Manager introduction, presentation of proposed timeline and action plan. Creation of new Perimeter81 account (confirmation of licenses, gateway locations, login method, etc.), reconciliation of active user licenses/endpoints, and network review (e.g. SaaS services, on-premise, identity providers) **Configuration** Implementation of SSO\* and SAML, if applicable. Creation of network in Perimeter81 dashboard, configuration of Perimeter81 settings (e.g. 2FA, auto-launch, etc.). Gateways identified during Discovery phase will be created. \**SSO must be implemented prior to start of Perimeter81 deployment project.* **Deployment** Begin user testing, which includes set-up of test users and collection of user feedback and updates to documentation. Upon completion of user testing, company-wide deployment by Electric via device management tools (Jumpcloud). Customers are responsible for installing Perimeter81 for their employees that are not enrolled with Electric device management tools. **Closing** Perimeter81 dashboard has been configured, network gateway(s) and other features have been confirmed and documented. Project Manager will provide the customer with documentation necessary for onboarding new users (if applicable). Customer will be asked to sign off on project completion via email. Please note, additional services requested that are not defined and covered by the original statement of work will constitute a change order/amendment. All project work related to the deployment of Perimeter81 will be completed during regular business hours. If after-hours or weekend work is requested, it will impact pricing and require a project scope change. *** ** * ** *** *\*Rates for Perimeter81 are subject to individual customer needs. Talk to your Customer Success Manager to learn more.* --- version: "Working version" language: "en" --- # Secure Internet Access | FAQ ## **What does Secure Internet Access do for my organization?** * Secure Internet Access is for Web Filtering and Malware Protection. This will help prevent users from visiting unauthorized websites, control user access to harmful or restricted websites, and protect the network from malicious web content. ## **How does a new user get onboarded to Secure Internet Access?** * Depending on the options selected at the time of deployment, users will either need to be manually invited, or will be automatically added via Just-in-Time provisioning when they first sign in. * If Ad-hoc creation was selected, please see the documentation [++here++](https://support.perimeter81.com/docs/how-do-i-invite-users#:~:text=Open%20Team%20on%20the%20left,you'd%20like%20to%20invite.)on how to invite new users to the platform. ## **Can I make changes to the Perimeter 81 policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **What should I do if I need to add an entry to the blocklist or allowlist?** * Instructions on how to add to the bypass list as well as the blocklist can be found in the documentation section below. * If you need further assistance, feel free to reach out to us at the support contact below and we will be happy to help! ## **How do I contact support?** * Please reach out to [++siasupport@electric.ai++](mailto:siasupport@electric.ai) and we'll be happy to assist you. ## **What is the experience like for an end user on this application?** * End Users will be required to sign in to the app after it is first deployed to their machine. * Once signed in, they will not have to sign in again, the app will be active anytime the machine is connected to any network. * When a website is blocked, the image that appears will be similar to this: ![AD_4nXd2niw_oYwOdGN5BjvCsLb9yH9PKoeTR32QsAWUfS4rNwdaasxne5GJG-xK82zMn-7r0vR4xzSk2TlaW4Ia-KXvL91SOSI2UZzqO2TlXtrJWrqkMvJkPzpDnkyrP_V9awGhuxOMng?key=ljXND8pnJ90Vt-MymQTLijDT](https://support.electric.ai/__attachments/a_774ee9a8c46ad4e1cd42f4fa1d46d717e9fa5e9f6647e678a35fc2c3fcada69f/AD_4nXd2niw_oYwOdGN5BjvCsLb9yH9PKoeTR32QsAWUfS4rNwdaasxne5GJG-xK82zMn-7r0vR4xzSk2TlaW4Ia-KXvL91SOSI2UZzqO2TlXtrJWrqkMvJkPzpDnkyrP_V9awGhuxOMng%3Fkey=ljXND8pnJ90Vt-MymQTLijDT?cb=0873eda44d9ea3f67abbffb6cb729284) After signing in to Secure Internet Access, this is what the end user will see: ![AD_4nXczAMtY8-jvmt3rRmj0_q-usDc1FnRxRamgrA_7ScZ5pY7akIjrktbD9KpAkryMrjwiwOoHLDm3FoYkYrL0v9Ez1rs5mGD48hHEusGbJIynEOoY4WsmKHgI-GxeaE5nEoxw2_QHNw?key=ljXND8pnJ90Vt-MymQTLijDT](https://support.electric.ai/__attachments/a_69c033095e7bd8a88e1e23705ea3af301d6048b908f94d7970abd32427f65db4/AD_4nXczAMtY8-jvmt3rRmj0_q-usDc1FnRxRamgrA_7ScZ5pY7akIjrktbD9KpAkryMrjwiwOoHLDm3FoYkYrL0v9Ez1rs5mGD48hHEusGbJIynEOoY4WsmKHgI-GxeaE5nEoxw2_QHNw%3Fkey=ljXND8pnJ90Vt-MymQTLijDT?cb=8f86e4ea28a1088887cb0b5d9082cc31) ## **What training resources/documentation are available for my team?** * If you'd like to read an advanced dive into Secure Internet Access features and functionality, please see the Documentation Section [++here++](https://support.perimeter81.com/docs/secure-web-gateway?highlight=web%20filter%20categories). --- version: "Working version" language: "en" --- # Service Partner FAQs ## **How to find and select a service partner?** * Sign In: Log into the Electric Hub using your credentials * Navigate to Service Partners: Select the "Service Partner" tile on the main dashboard * Choose Service Type: Click on the tile that matches the type of service you need (e.g., network, cloud, AV, or cybersecurity) * Review Partners: Browse the list of available partners, filleted by your selected service type and region * Use Search Option: Alternatively, use the search engine within the Electric Hub to find partners by entering specific keywords or criteria * Select Partner: Review partner profiles, read reviews, and select the partner that best fits your project needs ## **How to submit a project request?** * Once you have identified a suitable partner, click on the "Submit Project Request" field. Fill out the required form with your project details then click "Submit" to send your request. ## **What information should be provided when submitting a project request?** * When submitting a project request, you should include details about the scope of the project, desired outcomes, timeline, budget constraints, and any specific requirements or preferences you have for the service partner. ## **What happens after you submit a request?** * The service partner will contact you within 24 hours of receiving your request to start the discovery process and schedule an initial meeting. ## **Types of projects our partners work on?** * Network Project * Ex. Network Buildouts, Network Equipment Configuration/Installation (Switches, Firewall, APs, UPS, etc), Network Remediation, Office Relocation, etc * Cloud Services, Email, Server, and Migration Projects * Ex. Email Migration, Email Configuration, Azure (VM Configuration, Data Migration, Server Configuration), Virtualization, Google Cloud, SharePoint Buildout, etc * AV Projects * Conference Room Equipment Design, Configuration, and Installation * Cybersecurity Projects * Penetration Testing, Vulnerability Scanning, IDS/IPS Monitoring, Data Loss Prevention (Microsoft \& Google), SSO Implementation/Integration (e.g., Azure, Okta, Google, etc) ## **What to do if you need to change the scope of the project after it has started?** * If you need to change the scope of the project, communicate the changes to your service partner as soon as possible. They will assess the project requirements and provide an updated quote and timeline if necessary. ## **How to provide feedback on the service partner's performance post-project completion?** * After the project is completed, you will have the opportunity to provide feedback on your service partner's performance. This helps us maintain high-quality standards and improve our services. ## **How to report an issue with a service partner?** * Contact the Electric Service Partners Team at [servicepartners@electric.ai](mailto:servicepartners@electric.ai) **NOTE: Email address should likely be created** ​ --- version: "Working version" language: "en" --- # Service Partners * [Electric IT Hub Service Partner Program Quality Standards](https://support.electric.ai/en/partners/working-version/eletric-it-hub-service-partner-program-quality-sta.md) * [Service Partner FAQs](https://support.electric.ai/en/partners/working-version/service-partner-faqs.md) --- version: "Working version" language: "en" --- # Breach Secure Now | FAQ ## **What does Breach Secure Now do for my organization?** * Breach Secure Now is an innovative security awareness platform dedicated to educating individuals on cybersecurity best practices, including phishing prevention training. ## **How does a new user get onboarded to Breach Secure Now?** * If SSO was selected during deployment, all new users to your Google Workspace or Microsoft 365 tenant will be added to Breach Secure Now automatically. * If Ad-hoc was selected during deployment, instructions on how to add a user can be found [here](https://help.breachsecurenow.com/hc/en-us/articles/10918436561940-How-to-Manage-Users-in-Bulk-via-CSV-in-the-Breach-Secure-Now-Portal). ## **I'm receiving alerts that my company's ESS is under 630. What does that mean?** * Each employee will be given an Employee Secure Score (ESS). This score is generated by combining many of the key metrics listed below. You can think of your ESS as a credit score for your security strength. The higher the ESS, the more likely you are to defend against a data breach. * Tips for maximizing your ESS: * You'll receive ESS points for acknowledging all policies \& procedures. * The more micro-training quizzes you miss, the more it will negatively impact your ESS. * Falling for a phishing email will negatively impact your ESS. * The leaderboard within your Dashboard lets you compete head-to-head with your co-workers to see who has the highest ESS! Don't forget to pick a good screen name within the Edit Profile section. Have fun and enjoy the healthy competition! ## **What action should I take if my company's ESS is under 630?** * Electric and Breach Secure Now recommend encouraging end users to increase their ESS by taking additional micro-quizzes and training ## **Can I make changes to the Breach Secure Now policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **What happens if a new Phishing Scenario is added to an existing campaign?** * If you have phishing campaigns currently scheduled for your clients and have elected to "include new scenarios," the above new scenarios will be included in future campaigns as long as they fit inside your chosen parameters. You may check and review this article for your reference "[Automated Phishing Campaigns](https://help.breachsecurenow.com/hc/en-us/articles/11019245638036-Automated-Phishing-Campaigns)" ## **Are there any suggestions for my company around Policies and Procedures?** * Yes, please see the link[here](https://help.breachsecurenow.com/hc/en-us/articles/22729863571988) for more information on this feature. ## **What can you tell me about the Dark Web Feature?** * While Dark Web Notifications are included in your subscription, it is not something we are able to set up or the service desk supports at this time. If you'd like to set it up on your own, more information can be found [here.](https://help.breachsecurenow.com/hc/en-us/articles/10850050891796-Configuring-Dark-Web-Notifications) ## **How do I remove an employee or service account that I don't want to have a BSN account?** * If you've chosen ad-hoc users, simply delete the user from the User Management section in BSN. * If SSO with Directory Sync was setup, only users added to the BSN-Employees or BSN-Managers Group will be added to Breach Secure Now automatically. To remove an account from BSN, first remove the user from the group, and then navigate to the User Management section of Breach Secure Now and delete the user there. ## **What training resources/documentation are available for my team?** * Please see the manager guide [here](https://help.breachsecurenow.com/hc/en-us/articles/16597634378900-Breach-Prevention-Platform-BPP-Manager-Guide-Enhancing-Cybersecurity-Management-and-Employee-Training). * Please see the employee guide [here](https://help.breachsecurenow.com/hc/en-us/articles/15368374215572-Breach-Prevention-Platform-BPP-Employee-Guide). --- version: "Working version" language: "en" --- # Solution Partner | Breach Secure Now ## Introduction Electric partners with Breach Secure Now, a best-in-class cybersecurity awareness training platform, to protect your company's devices. This article will tell you more about what Breach Secure Now is, how to determine whether your company needs it, and how Electric can support the implementation and day-to-day use of this software. ## Breach Secure Now Overview An innovative security awareness platform dedicated to educating individuals on cybersecurity best practices, including phishing prevention training. ### Who needs Breach Secure Now? Breach Secure Now is tailored for anyone who recognizes the critical importance of cybersecurity in today's digital landscape. SMBs, in particular, stand to benefit greatly. Small businesses are often prime targets for cyber attacks, so having robust security measures in place is essential. Keeping your employees properly trained on cybersecurity best practices can be the difference between a close call and a devastating attack. --- version: "Working version" language: "en" --- # Dropsuite | FAQ ## **What does Dropsuite do for my organization?** * Dropsuite is a reliable and secure SaaS backup and recovery solution for Microsoft 365 or Google Workspace. ## **How does a new user get onboarded to Dropsuite?** * If auto enroll was selected during deployment, all new users to Google Workspace or Microsoft 365 will be added to Dropsuite. * If auto-enroll was not selected during deployment, new users will need to be added automatically by the POC admin. Please see instructions [here](https://help.dropsuite.com/hc/en-us/articles/20426286859927-4-User-Management-End-User-Portal)on how to do this. ## **I have an employee leaving and would like to retain their data without using a Microsoft 365 or Google Workspace license. How do I accomplish that?** * Dropsuite requires an Exchange license in Microsoft 365 and for Google Workspace users to remain active to be able to actively back them up. If a mail license (be it Microsoft 365 or Google Workspace) is removed from the tenant/workspace, it will retain all of the previously backed-up data for the user and mark them as "de-activated" in the portal. * If a user has their mail license removed, the tool will stop backing them up but will retain any previously backed-up data. That data will still be accessible and can then be downloaded or migrated to another mailbox but cannot be restored to the original mailbox, as it is no longer linked in Dropsuite. * Dropsuite will provide additional licenses, 20% above the current licenses purchased, to cover any deactivated mailboxes. * After that 20% de-activated mailbox threshold is reached, the mailboxes then require a full Dropsuite license. This means there is some savings from a Dropsuite perspective as well, but it has a 20% limit. ## **Can I make changes to the Dropsuite policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **How do I restore data?** * This will depend on the type of data that is being restored and where it will need to be restored. Please see the Starting Guide below for more information. ## **What training resources/documentation are available for my team?** * You can reference Dropsuite's full getting started guide [here](https://help.dropsuite.com/hc/en-us/sections/20631036988823-Starting-Guide). --- version: "Working version" language: "en" --- # Solution Partner | General Support ## **Can I get admin access to solutions managed by Electric?** * Electric will support the addition of one administrative account per application per company * The username of the administrator for each account is defined during the deployment of the application * Should you desire to update the administrative account for your application, please submit a ticket, and our Product Support team will perform the necessary validation. ## **How do I submit a support ticket for solutions managed by Electric?** * Support tickets can be submitted via the ITHub tile (attach picture) or by contacting the appropriate email address below: * Threatdown aka Threatdown: [mwbsupport@electric.ai](mailto:mwbsupport@electric.ai) * Avanan: [avanansupport@electric.ai](mailto:avanansupport@electric.ai) * Keeper: [keepersupport@electric.ai](mailto:keepersupport@electric.ai) * Dropsuite: dropsuitesupport@electric.ai * Breach Secure Now: [bsnsupport@electric.ai](mailto:bsnsupport@electric.ai) * Perimeter 81 aka Checkpoint Harmony SASE: p81support@electric.ai ## **What happens to my billing for solutions when I onboard a new employee?** * Any added license in excess of the contracted quantity will be billed on a monthly cadence by Electric. --- version: "Working version" language: "en" --- # Harmony | FAQ ## **What does Harmony do for my organization?** * Harmony, a cloud email and collaboration security solution, uses advanced AI to prevent malicious attacks from ever reaching your company's inbox. ## **How does a new user get onboarded to Harmony?** * Unless manually excluded, all new users to your Google Workspace or Microsoft 365 tenant will be added to Avanan automatically. ## **What alerts are available in IT Hub for Harmony?** * **Threats by Type -**The number of threats in the past 30 days broken down by the threat type * Spam * Phishing * Suspicious Phishing * Shadow IT * Anomaly Events * Malware * Suspicious Malware * Malicious URL * Malicious URL Click * DLP * **Threats by Severity**- The number of threats grouped by severity (Critical, High, Medium, Low, Lowest). ## **Can I make changes to the Harmony policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **One of our employees did not receive a Daily Quarantine report, should I be concerned?** * This is expected behavior. If no email was quarantined since the last reporting cycle, then the user will not receive a quarantine report. Reports are only sent if emails are quarantined. ## **What training resources/documentation are available for my team?** * Avanan is a fully managed platform with Electric AI. As such, end users will receive a Daily Quarantine Report via email each night that will include any Phishing, Spam, or Malware attempts that were blocked that day. * End users can directly release their own Phishing or Spam emails that they believe were false positives. * If Malware was detected, they will be able to request a release of the email using the "Request to Release Button" in the Daily Quarantine Report**.** --- version: "Working version" language: "en" --- # Keeper | FAQ ## What does Keeper do for my organization? * Keeper Security is an easy-to-use digital security solution that protects online identities and sensitive information from cyber threats. It simplifies password management by generating strong, unique passwords, messaging, and two-factor authentication for added protection. ## How does a new user get onboarded to Keeper? * If you are an**enterprise-tier** user, new users are added via a SCIM bridge. * If you are a **business-tier** user, new users will need to be added via email invite. ## How do I add members to teams? * Click [this link](https://docs.keeper.io/en/v/enterprise-guide/teams#adding-users-to-teams) to learn more about adding team members with Keeper. ## What happens with a Free Family Account when the corporate account is offboarded? * Click [this link](https://docs.keeper.io/user-guides/tips-and-tricks/personal-and-business-vaults#important-notes-regarding-your-linked-personal-account) to learn more about Keeper's Free Family Account. ## What is an Account Transfer Agreement? * The Account Transfer policy provides business and enterprise customers with the ability to transfer a user's vault if they are terminated or abruptly leave the organization. * Click [this link](https://docs.keeper.io/en/v/enterprise-guide/account-transfer-policy) to learn more about Account Transfer Agreements. ## If a user doesn't accept the Account Transfer Agreement, what happens? * The account would get locked after 7 days. The POC Admin can assist in unlocking the account, or Electric can assist. After the project is closed, the service desk will need to be contacted for assistance or the POC admin can unlock it. ## Does Keeper support Biometric login? * Yes. * Click [this link](https://docs.keeper.io/en/v/user-guides/tips-and-tricks/login-to-keeper-with-windows-hello) to learn more about Windows Biometric login. * Click [this link](https://docs.keeper.io/en/v/user-guides/tips-and-tricks/login-to-keeper-on-macos-with-touch-id) to learn more about Mac Biometric login ## What training resources/documentation are available for my team? * Click [this link](https://docs.keeper.io/en/v/enterprise-guide/end-user-guides) for end-user guides. * Click [this link](https://www.keepersecurity.com/getting-started.html)for additional video resources and demos. --- version: "Working version" language: "en" --- # Solution Partner | Keeper ## Introduction Electric partners with **Keeper**, a leading password management and cybersecurity platform, to help your company securely store, share, and manage credentials. This article will tell you more about what Keeper is, how to determine whether your company needs it, and how Electric can support the implementation and day-to-day use of this software. *** ** * ** *** ## Keeper Overview Keeper is a password vault offered by Electric that helps organizations protect employee credentials, reduce the risk of breaches, and enforce secure password practices across teams. Keeper stores passwords and sensitive data in a secure, encrypted vault, making it easy to manage and share access safely within your company. When you implement Keeper with Electric, we'll support license procurement, deployment to assigned employees, systems administration, and billing management. *** ** * ** *** ## Key Features ### Secure Password Vault Keeper provides each employee with an encrypted personal and team vault to securely store passwords, payment info, private files, and more. ### Shared Folders Easily and securely share credentials across teams using encrypted shared folders, while maintaining full visibility and control over who can view or edit items. ### BreachWatch® Keeper scans the dark web for compromised credentials and alerts users if their accounts are at risk---helping to prevent credential-stuffing attacks. ### Two-Factor Authentication (2FA) Enhance account security with built-in 2FA, requiring an additional verification method beyond just a password. ### Password Generator Encourage strong password hygiene with built-in tools that generate unique, secure passwords for every login. ### Audit Logs \& Reporting Get full visibility into password usage, sharing activity, and policy compliance across your organization with Keeper's detailed audit logs and reports. *** ** * ** *** ## Who Needs Keeper? If your company doesn't already use a secure password manager, is relying on spreadsheets or browser-saved passwords, or needs more visibility and control over credential sharing, Keeper is a strong solution. It's especially useful for companies with remote or distributed teams that need to share access securely. *** ** * ** *** ## Keeper Deployment Electric will take the lift off your plate by guiding your company through implementation, user setup, policy configuration, and ongoing admin support. From deployment to daily use, Electric ensures your team gets the most value from Keeper without adding work to your plate. --- version: "Working version" language: "en" --- # Perimeter 81 | FAQ ## **What does Perimeter 81 do for my organization?** * Perimeter 81 will provide security for those working on unprotected networks. ## **How does a new user get onboarded to Perimeter 81?** * If SSO was selected during deployment, all users will be able to access via Just in Time (JIT) provisioning * If Ad-hoc was selected during deployment, new users will need to be added manually via email invite. Instructions on how to do this can be found [here](https://support.perimeter81.com/docs/how-do-i-invite-users). ## **Can I make changes to the Perimeter 81 policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **If we have multiple gateways, can our employees select which gateway they'd like to connect to?** * Perimeter 81 uses MaxMind to pinpoint the geolocation of the user's source Public IP address. Subsequently, it identifies the nearest Perimeter 81 Regional Gateway for connection. The Perimeter 81 Agent seamlessly establishes a connection with the closest Regional Gateway, and manual selection of P81 Regional Gateways from the Agent interface is not available. ## **What training resources/documentation are available for my team?** * You find additional information [here](https://support.perimeter81.com/docs/welcome-to-perimeter-81). --- version: "Working version" language: "en" --- # Threatdown | FAQ ## **What does Threatdown do for my organization?** * Threatdown EDR is a non-disruptive, lightweight endpoint agent that helps detect \& protect against "zero-day" threats. ## How do I get support for Threatdown? * Threatdown requests can be submitted from the Support Center in IT hub **or** by emailing [product-support@electric.ai](mailto:product-support@electric.ai). Admins can also submit a ticket via the Admin center by clicking **Get help with Threatdown.** * Product Support will work with you directly on the request. If needed, Electric will escalate the request to our partner support team and liaise with Threatdown Support via our reseller relationship with Pax8 to drive the issue to resolution. ## **How does a new user get onboarded to Threatdown?** * Specific user accounts do not need to be created for this application to work. * Application deployment will be as follows: * **Quickstart customers:** The POC selected during deployment will be provided with installer links to share with all end users to install Threatdown. * When an onboarding/offboarding request is submitted, The App Champion will be notified via ITHub to add or remove a device from Threatdown. * The POC selected during deployment will also receive **Site Admin** access to generate installer links for future use. Documentation to generate installer links from Threatdown console are below: * [Mac](https://support.threatdown.com/hc/en-us/articles/29123920479379-Add-Mac-endpoints-in-OneView) Instructions * [Windows](https://support.threatdown.com/hc/en-us/articles/29197765928467-Add-Windows-endpoints-in-OneView) Instructions * **All other customers:** The application will be pushed automatically to the end user's device as soon as it is enrolled in MDM. ## **Can I make changes to the Threatdown policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. * If multiple admins on customer side are needed, open a ticket with [product-support@electric.ai](mailto:product-support@electric.ai) and the team will get them set up! ## **What training resources/documentation are available for my team?** * You can find additional support materials [here](https://support.threatdown.com/hc/en-us/p/oneview). ## **What type of information can I see in IT Hub?** * Threatdown information will be visible in the Security tab of ITHub after project completion. ## **How can a user see/confirm that Threatdown is installed on their device?** * On Mac: * Open up Finder \> File pathway: /private/var/log/com.Threatdown.EndpointAgent.log * On Windows: * Open the Search Bar or Control Panel\> Add/Remove Program \> "Threatdown" * OR Navigate to C:\\Program Files\\Threatdown Endpoint Agent\\ ## **What is the difference between Protected and Scan Only status?** * The differences in protection status [can be found here](https://support.threatdown.com/hc/en-us/articles/13989278009491-Endpoint-protection-statuses-in-OneView). To get a device from scan only into protected mode, the user must allow full disk access. This is more common on Mac machines. The Electric Endpoint team can help enable full disk encryption if the customer is on MDM. [Enable FDA](https://support.threatdown.com/hc/en-us/articles/27533229933715-Grant-Full-Disk-Access-on-Mac-devices-in-OneView) via this link. ## How does a Windows device get scan approved? * Windows device becomes "scan approved" by Threatdown when a scan is run using the application and no malware or other threats are detected, meaning the scan completes without finding any malicious files or suspicious activity on the system; essentially, a clean scan with no threats identified signifies a scan-approved device. You can read more about scan policies [here](https://support.threatdown.com/hc/en-us/articles/4413802866579-Scan-policy-settings-in-OneView). ## **Can I access reports for Threatdown?** * This information can readily be found in the Security tab of IT Hub or the Threatdown Reporting tab in Turbine. If more granular reporting is needed, please submit a ticket and we'll be happy to assist. ## I have the Microsoft Defender native antivirus running on my window device. Do I need to turn it off? * Threatdown EDR and Microsoft Defender Antivirus can coexist, but Defender Antivirus can be set to passive/inactive mode when ThreatDown is the primary endpoint protection solution. You don't need to uninstall Defender Antivirus, but Threatdown will take over as the primary endpoint protection. --- version: "Working version" language: "en" --- # Solution Partners * [Solution Partner \| Harmony](https://support.electric.ai/en/partners/working-version/harmony-with-electric.md) * [Solution Partner \| Keeper](https://support.electric.ai/en/partners/working-version/solution-partner-keeper-1.md) * [Solution Partner \| Dropsuite](https://support.electric.ai/en/partners/working-version/dropsuite.md) * [Solution Partner \| Threatdown](https://support.electric.ai/en/partners/working-version/threatdown.md) * [Solution Partner \| Perimeter81](https://support.electric.ai/en/partners/working-version/perimeter81.md) * [Solution Partner \| General Support](https://support.electric.ai/en/partners/working-version/solution-partner-general-support.md) * [Solution Partner \| Breach Secure Now](https://support.electric.ai/en/partners/working-version/solution-partner-breach-secure-now-1.md) --- version: "Working version" language: "en" --- # Solution Partner | Threatdown ## Introduction Electric partners with Threatdown, a best-in-class End-point Detection \& Response solution, to protect your company's devices. This article will tell you more about what Threatdown is, how to determine whether your company needs it, and how Electric can support the implementation and day-to-day use of this software. ## Threatdown Overview Threatdown is an End-point Detection \& Response (EDR) solution that can find and remove malware from your devices, ensuring your company and customer data remain secure. Regardless of where your employees work, Threatdown enables you to monitor and address threats quickly through a cloud-based admin portal. Threatdown has products that support Windows and MacOS workstations and servers, all of which can be implemented for you by Electric. ### Who needs Threatdown? If your company does not already have an antivirus solution, are unhappy with your current provider, or do not have adequate time to manage your current solution in house, talk to your Customer Success Manager about Threatdown today. ### Threatdown Advantage **High-quality Alerts Without the Noise** * Threatdown delivers alerts with insights. Detected threats trigger alerts that contain information with a high-level of contextual detail to help users to quickly make informed decisions about how to respond appropriately. **Expanded Remediation** * With a few clicks from within Threatdown's Nebula cloud-based management console, you can remotely remediate an infected endpoint. Their proprietary Linking Engine is designed to identify and remove residual malware-related artifacts and infection-induced changes to help ensure thorough remediation. **Accelerated Deployment** * ThreatDown EDR is designed to simplify use and accelerate deployment. Their lightweight agent for Windows, macOS, and Linux deploys within minutes. **Platform Expansion** * As your security needs change, ThreatDown EDR expands to meet them. EDR is a key component of our bundles that enable your team to reinforce prevention in key threat vectors such as software vulnerabilities, patch management, and DNS filtering. ## Threatdown Deployment Process From initial software deployment to threat resolution, Electric will free up your team's time by facilitating the implementation and day-to-day management of Threatdown. What's more, is that customers can take advantage of a unique, discounted rate\* on Threadown licenses when they partner with Electric. At a high-level, the following activities will occur during the implementation of Threatdown for your company. Expand each section to learn more. **Discovery** Evaluation of up to 1 current antivirus solution, proposal of project timeline and implementation plan. **Configuration** Build customer site in Threatdown Admin Console, apply Electric's default policy settings (endpoint agent, tamper protection, etc.), and create device management installation policies. **Deployment** Device testing and organization-wide deployment of Threatdown via device management software (Jumpcloud). **Closing** Electric Project Manager will provide documentation and training resources to customer for new users. *** ** * ** *** *\*Rates are subject to individual customer needs. Talk to your Customer Success Manager to learn more.* --- version: "Working version" language: "fr" --- # Partenaires ## Aperçu des partenariats Bienvenue sur la page Aperçu des partenariats, votre guide du réseau de confiance de partenaires de services et de solutions d'Electric. Ces partenariats améliorent votre infrastructure TI en fournissant des outils et des services robustes qui complètent les offres d'Electric, assurant que votre entreprise est équipée des meilleures solutions technologiques disponibles. ## Partenaires de solutions Nos partenaires de solutions fournissent des logiciels et des outils de premier ordre pour répondre aux besoins TI et de sécurité de votre organisation. Ces solutions s'intègrent parfaitement à la plateforme Electric, vous offrant des capacités complètes : * **Sécurité des courriels et collaboration :** Protégez vos canaux de communication avec des filtres de courriels avancés, le chiffrement et des outils de collaboration. * [Harmony](https://electricai.atlassian.net/wiki/spaces/SOURCEDEFAULTCATEGORY/pages/836665347) * **Gestionnaire de mots de passe :** Protégez les données sensibles et simplifiez la gestion des mots de passe avec des coffres-forts sécurisés et des options d'authentification unique. * [Keeper](https://electricai.atlassian.net/wiki/spaces/SOURCEDEFAULTCATEGORY/pages/835977223) * **Sauvegarde et archivage des données :** Assurez la continuité des affaires avec des sauvegardes automatisées des données et des solutions d'archivage à long terme. * [Dropsuite](https://electricai.atlassian.net/wiki/spaces/SOURCEDEFAULTCATEGORY/pages/836730889) * **Antivirus :** Défendez vos points de terminaison contre les virus, les logiciels malveillants et les menaces émergentes avec un logiciel antivirus fiable. * [Threatdown](https://electricai.atlassian.net/wiki/spaces/SOURCEDEFAULTCATEGORY/pages/836173837) * **RPV :** Sécurisez les activités en ligne et les données de votre équipe avec des réseaux privés virtuels pour le travail à distance. * [Perimeter81](https://electricai.atlassian.net/wiki/spaces/SOURCEDEFAULTCATEGORY/pages/835813378) * **Cyberassurance :** Atténuez les risques avec des polices d'assurance adaptées pour couvrir les incidents cybernétiques. * Fullsteam * **Formation de sensibilisation à la sécurité :** Équipez vos employés des connaissances nécessaires pour reconnaître et répondre aux cybermenaces. * [Breach Secure Now](https://electricai.atlassian.net/wiki/spaces/SOURCEDEFAULTCATEGORY/pages/836534275) * **Conformité et surveillance de la sécurité :** Maintenez la conformité réglementaire et surveillez les vulnérabilités avec des solutions de sécurité en temps réel. * Drata ## Partenaires de services Nos partenaires de services fournissent une expertise spécialisée et des solutions pour améliorer vos opérations commerciales, assurant que votre infrastructure TI est optimisée pour la performance et la sécurité : * **Services audiovisuels et de conférence :** Transformez vos communications avec des solutions audiovisuelles et de conférence virtuelle de pointe. * **Services de cybersécurité :** Protégez votre organisation avec des évaluations de sécurité expertes, l'atténuation des menaces et la réponse aux incidents. * **Services en nuage :** Maximisez l'évolutivité et l'efficacité avec des solutions fiables d'hébergement, de stockage et de calcul en nuage. * **Services réseau :** Renforcez votre réseau avec des services de conception, d'optimisation et de maintenance adaptés aux besoins de votre entreprise. ## Pour commencer Prêt à explorer comment nos partenariats peuvent élever votre stratégie TI? Communiquez avec Electric dès aujourd'hui pour en savoir plus sur les services et solutions disponibles pour votre organisation. --- version: "Working version" language: "fr" --- # Solution Partner | Dropsuite ## Introduction Electric partners with Dropsuite to provide advanced cloud-based storage to protect and preserve Microsoft 365 and Google Workspace data. This article will tell you more about what Dropsuite is, how it can provide value to companies like yours, and the steps involved in deploying it to your cloud accounts. ## Dropsuite Overview Dropsuite is a cloud-based data protection and business continuity solution that secures your organization's most valuable data, including email, website, and database backup and recovery. It offers secure, compliant, and easily retrievable data management with robust security features. ## What value can Dropsuite provide? Provides advanced cloud-based storage to protect and preserve Microsoft 365 and Google Workspace data. Your data is kept safe and in compliance with regulatory requirements that include GDPR, HIPAA, SOC, and more, through military-grade encryption that protects data at rest and in transit. ### **Key Features:** Microsoft 365 Backup: * **Exchange Online Backup**: Provides unlimited storage and restore options, ensuring data security without storage concerns. * **OneDrive and SharePoint Backup**: Safeguards digital assets against hackers, malware, and accidental deletion by maintaining complete copies. * **Teams Backup**: Protects all Teams files, supporting chat messaging and file-sharing within Office 365. * **Groups Backup**: Includes backup for Microsoft 365 Groups, aiding in collaboration and project management. * **Calendars, Tasks, and Attachments Backup**: Ensures calendar, contact, and task data are secure and protected. Google Workspace Backup: * **Gmail Backup**: Facilitates fast, easy, and secure Gmail data backup and recovery with a 1-Click restore feature. * **My Drive and Shared Drive Backup**: Protects all business-critical data in My Drive and Shared Drive from loss or threats. * **Contacts, Calendars, and Tasks Backup**: Ensures safety and security for calendar, contact, and task data. **Additional Features:** * **Insights BI**: Advanced email analytics toolkit that turns extensive email data into actionable business intelligence with reports, graphs, and charts to identify issues and recommend improvements. ## Dropsuite Protection Deployment Process If your company contacts Electric to implement Dropsuite to protect your cloud environment, a Project Manager will partner with you and your Customer Success Manager to configure Dropsuite for your designated environment (Google Workspace or Microsoft 365). Below is an overview of the enablement process: **Discovery** * Project Kickoff * Electric will facilitate the kickoff with project stakeholders * Project plan and timeline will be reviewed and discussed * Electric will assist with documentation notifying and preparing users for implementation * Environment Review * Discuss products for protection \& backed up based on Google or Microsoft 365 selection, this SOW covers one environment only. * Google: * Drive * Gmail * Contacts * Calendar * Shared Drives **OR** * Microsoft: * OneDrive for Business * Exchange Online * Teams * SharePoint * Groups * Calendars, Contacts \& Tasks * Review \& confirm list of users to backup * Discuss license management * Users auto-add or Enable user license cap ***(Choose only one)*** **Configuration** * Create Dropsuite Customer Portal * Select/create customer * Select geographical storage region * Select product Google Workspace or Microsoft 365 ***(Choose only one)*** * Select commitment term and retention period * Configure license management (auto add or license cap) * Configure Dropsuite for Google Workspace or Microsoft 365 * Enable for all organizational units within the domain * Enable for agreed users * Configuration of default device alerts * Troubleshoot protection \& backup of selected environment **Closing** * Electric will reach out to the customer and provide documentation necessary for onboarding new users ***(if applicable)***. * User documentation is provided to POC***(if applicable)***. * Customers will sign off on project completion via email and Electric will close the project internally. The above represents the process for enabling Dropsuite for only **one** environment. If your company needs Dropsuite for more than one environment, process, timeline, and costs are subject to change. All work associated with the enablement of Dropsuite will be completed during regular business hours. Any additional work that is not defined and covered by the original statement of work will constitute a change order/amendment. *** ** * ** *** *\*Rates for Dropsuite are subject to individual customer needs. Talk to your Customer Success Manager to learn more.* --- version: "Working version" language: "fr" --- # Electric IT Hub Service Partner Program Quality Standards ## Introduction These quality standards have been established so customers can receive acceptable services from Electric IT Hub Service Partners. Electric reserves the right to enforce these Quality Standards in its sole discretion regarding non-compliance with any of these items, or other events in non-compliance with the specified work for a referral from the Electric IT Hub. Non-compliance by a partner may lead to restricted access to the Electric IT Hub and/or termination of a partner's participation in the Service Partner Program. Such restricted access will prevent new referrals by Electric from the IT Hub until Electric determines that the restriction should be lifted. A restriction will not excuse the performance of specified work by a Partner already in progress. A partner shall not create an additional or duplicate account on the IT Hub to circumvent a restriction under these Quality Standards. *** ** * ** *** ## Work Product * Failure to begin work * Abandoning work before completion * Breach of SOW terms and conditions * Non-responsive or non-communicative on a timely basis * Falsified deliverables or providing falsified information * Failure to return equipment or careless packaging of returned equipment * Demanding additional compensation from the customer after signing a SOW * Using personnel not properly skilled to perform the specified work * Intentionally accepting specified work outside of the partner's skill set or certification ## Conduct * Violating the confidentiality of customer * Violation of federal, state, or local safety regulations, such as OSHA * Unprofessional, offensive, or intimidating behavior * Unethical behavior * Discrimination * Sexual harassment * Physical assault * Verbal threats of violence * Violation of alcohol or drug policies * Committing an illegal act --- version: "Working version" language: "fr" --- # Getting Started: A Guide to Avanan ## Introduction Avanan is a cloud-native email security solution, to prevent malware and phishing from spreading among your employees. This article was created as a resource for customers that have recently implemented Avanan with Electric. ## Usage Guidelines Once your company has implemented Avanan with Electric, Electric will support license procurement, solution deployment to assigned employees, post-deployment monitoring and management, systems administration, and billing management. However, there are some components of this tool that all users should understand. ### Email Reports Avanan's Daily Quarantine Digest enables Admins to email a daily report to their employees about junk/spam and quarantined emails. The email received by employees includes a detailed report of emails sent to the employee that have been quarantined in the previous 24 hours. To learn more about what information is included in the Quarantine Digest and how to configure the report, check out [this article](https://sc1.checkpoint.com/documents/Harmony_Email_and_Collaboration/Topics-Harmony-Email-Collaboration-Admin-Guide/Managing-Quarantine/End-user-quarantine-digest.htm) in Avanan's support center. ### Quarantined Email Restoration You may see an email in Quarantine that you want to have restored. To learn more about the process for requesting a restore from quarantine, check out [this article](https://sc1.checkpoint.com/documents/Harmony_Email_and_Collaboration/Topics-Harmony-Email-Collaboration-Admin-Guide/Managing-Quarantine/managing-restore-requests.htm?tocpath=Managing%20Quarantine%7CManaging%20Restore%20Requests%7C_____0#Managing_Restore_Requests) in Avanan's support center. ## Additional Support If you require further assistance with your company's Avanan account, email [support@electric.ai](mailto:support@electric.ai) --- version: "Working version" language: "fr" --- # Solution Partner | Harmony ## Introduction Electric partners with Harmony, a cloud-native email security solution, to prevent malware and phishing from spreading among your employees. This article will tell you more about what Harmony is, how to determine whether your company needs it, and how Electric can support the implementation and day-to-day use of this software. ## Harmony Overview Harmony is a security solution offered by Electric that offers cloud-native email security for Microsoft 365 and GSuite inboxes. At this time, Harmony only supports **Gmail and Office 365 Mail Providers.** Providers such as **GoDaddy** and **Yahoo** are**not currently supported.** Harmony scans all inbound, outbound, and internal emails for phishing or malware that could spread among your employees and jeopardize security for your company. When you implement Harmony with Electric, Electric will support license procurement, solution deployment to assigned employees, post-deployment monitoring and management, systems administration, and billing management. ### Key Features Expand the sections below to learn about some of the key features available to companies that implement Harmony with Electric. **SIEM integration** Harmony correlates user and file events from all SaaS, com bining them with real-time reports of the security stack, so you can monitor the cloud with your existing SIEM. **Shadow IT** Identify risky cloud services your employees are using in the office or at home that have been connected to your approved SaaS accounts, without redirecting traffic or using a proxy. Be notified when an employee is logging in from an unusual location, or when they perform erratic behavior. **Anti-Phishing** Harmony offers patented API-based inline email security that uses artificial intelligence (AI) and machine learning, combined with human input from trained researchers to catch attacks that can slip through other security layers. **Zero-day Malware \& Ransomware** Harmony offers multiple real-time malware, sandboxing, and AI active content analysis tools to work in tandem to identify malicious content as quickly as possible **Policy-based Encryption** Automate the encryption of sensitive files, whether they are shared internally with your colleagues or externally with customer using the protocols you already trust. **Data Leak Protection** Identify confidential data using industry-leading tools. Enforce regulatory compliance (PCI, HIPAA, SOX, etc.) across all your SaaS with cloud-aware, context-sensitive, policy workflows **Account Takeover** Harmony analyzes every user event across multiple SaaS, comparing historical behavior, anomalous activity, and profiles of real-world breaches to identify attacks in real time. These are just a few key features of Harmony. To learn more, contact your Customer Success Manager. ### Who needs Harmony? If your company does not already have an email protection solution in place, are unhappy with your current provider, or do not have adequate time to manage your current solution in house, ask your Customer Success Manager about Harmony today. ## Harmony Deployment From initial deployment to systems administration, Electric will free up your team's time by facilitating the implementation and day-to-day management of Harmony. Electric's Professional Services Team will guide you through the implementation process to ensure your company is set up for success. --- version: "Working version" language: "fr" --- # Managed Detection & Response - Threatdown Implementation SOW ## Introduction The customer is looking to deploy Threatdown Endpoint Detection \& Response as their anti-malware and antivirus solution for the organization's endpoints (workstations and laptops). Threatdown EDR is a non-disruptive, lightweight endpoint agent that helps detect \& protect against "zero-day" threats. ## Scope of Work The following activities will be performed as part of this deployment: ### Phase 1 - Discovery and Initial Requirements: * Project Kickoff * Your Electric Customer Success Manager will send a kickoff email which includes initial requirement gathering before we can proceed with the deployment as well as a deployment questionnaire for you to complete. * Once requirements have been provided and the questionnaire has been completed, the deployment will be assigned to a member from the Electric Product Support team who will contact you via email within **1-2 business days.** ### Phase 2 - Configuration: * Electric creates Customer Site in Threatdown Admin Console and procures licenses based on contracted quantity * Electric adds designated POC as Site Admin to the Threatdown console * Electric applies the following Default Policy settings (in line with Threatdown EDR best practices): * Endpoint agent * Tamper protection * Protection settings * Scan settings * Endpoint Detection and Response * Software management * Electric creates **Site Admin** in the Threatdown console for the customer POC, and assigns that Site admin to the Primary Contact for the MDR Team to contact. * Electric assigns a second and/or alternate contact for the MDR team to contact if provided in the Deployment Questionnaire * Electric Creates MDM Installation Policies **(Pro Customers only)** * Configuration of MDM policies for device installation ### Phase 3 - Deployment and Troubleshooting: * **Deployment**: * Pro Customers:Threatdown will be deployed to the organization via Electric MDM. Once users enroll their devices in MDM, they will receive the Threatdown agent and policies automatically. * **Note:** This is a silent deployment that does not require any end user action and will not cause end user disruption. * Quickstart Customers: Electric will provide installation links to the Customer POC for both Mac and Windows machines to share with their organization for full deployment. * **Troubleshooting:** * POC may reach out to the Product Specialist working on the deployment to report any potential problems upon initial rollout. * After project completion, Customer can get support by emailing [++support@electric.ai++](mailto:product-support@electric.ai) ### Phase 4 - Closing: * Electric will reach out to the customer and provide documentation necessary for onboarding new users ***(if applicable)***. * Electric will explain the support model for the MDR Service, and when the MDR team may contact the customer in certain threat scenarios * Customers will sign off on project completion via email and Electric will close the project internally. ## Customer Responsibilities The following are a list of customer responsibilities: * **Pro Customers Only:** Customer is responsible for configuration of MDM for their organization in the IT hub prior to deployment. * Customer is responsible for removal of any previous antivirus software on all machines prior to deployment. * Customer primary POCs are responsible for coordination with the rest of the customer organization. * Customer is responsible for communication with the Threatdown MDR team either via email, phone call or through the Nebula support console. ## Completion Criteria The following criteria will determine project completion: * Creation of Threatdown site and assignment of licenses * Confirmation of Electric Default Policy * Endpoint agent * Tamper protection * Protection settings * Scan settings * Endpoint Detection and Response * Software management * Creation of MDM Installation Policies (if applicable) * Creation of Site Admin for the MDR Contacts * Closeout email provided by Electric Product Support with relevant help documentation and resources * Customer Satisfaction Rating provided, shared via email at project closure by the Product Support team. ## Assumptions and Prerequisites * All additional work that is not defined and covered by this statement of work will constitute a change order/amendment. * All work will be completed during business hours. If after hour or weekend work is requested, it will impact pricing and require a scope change. * Customer devices have no pre-existing issues \& are checking in regularly. * Customer must contact Electric Product Support for any pre-existing devices or MDM-related issues. * Customer must contact Electric Product Support for any additional issues after project sign off. * Customer will handle billing and termination of the previous antivirus platform. * Project troubleshooting consists of issues that are patterns specific to Threatdown EDR. * Admin access to customer computers must be confirmed to run the installer. * Customer computers must be on supported OS for Threatdown EDR agent. System requirements documentation can be found [++here++](https://support.threatdown.com/hc/en-us/articles/4413789349395-System-requirements-for-Nebula). * Threatdown will be both installed on existing managed computers and newly enrolled computers via MDM (if applicable). * Items that are out of scope for this project: * Servers * Multiple pilot groups * Custom policies * Removal of previous antivirus software from environment * Compliance Requirements (Any compliance required documentation or work related to get compliant is not included) * Custom scripting of removal of current or old antivirus software * Troubleshooting of current or old antivirus software --- version: "Working version" language: "fr" --- # Solution Partner | Perimeter81 ## Introduction Perimeter81 is a cloud-based Secure Network as a Service Provider that helps to increase security for today's modern and distributed workforces, giving companies of all sizes the power to be fully mobile and confidently cloud-based. This article will explain what Perimeter81 is, the value it can provide to Electric's customers, and how Electric can help with the implementation of it for companies like yours. ## Perimeter81 Overview Perimeter81, a Secure Network as a Service provider, is comprised of four different components. **Unified Cloud Management Platform**with which IT personnel can manage their team, network and permissions, and monitor network activity. The platform offers Single Sign-On (SSO) integration, Two-Factor Authentication (2FA), and mobile support. **Multi-tenant Cloud**where multiple networks can be created and segmented based on different permissions. Networks can be interconnected with centrally based office and native firewalls, or to cloud services through IP whitelisting. **Easy-to-use agents**that can be installed on either mobile or laptop devices. This offers your employees single-click access to any local network or cloud-based resource while providing a unified security experience - regardless of their location. **Zero trust, agent-less application access** which employs multi-layered user trust and device trust policy validation that will authorize employees before granting them access to applications. This secures your network, employees, and applications. ### Who can benefit from Perimeter81? Perimeter81 is well-suited for a number of different companies, if one or more of the following applies to your company, talk to your Customer Success Manager about enabling Perimeter81: * Companies with a hybrid and/or remote workforce. * Any company with on-premise file server(s). * Any company with an existing VPN software. * Companies with International locations. * Company with cloud resources, e.g. resources hosted in AWS or Azure. * Any company with Compliance Requirements. ### What value does Perimeter81 provide? **Enables Remote Access** so Employees can connect from multiple devices, from various locations, at any time - day or night! **Secures the Cloud** because, although your cloud provider offers network infrastructure, it does not address access point security into your network. It's up to you to ensure the access to your cloud environment is secure. **Encrypts Transmitted Data** to ensure that all transmitted data, regardless of device or location, is completely encrypted and that only authorized connections are established. **Scalability** thanks to a cloud-enabled VPN that enables customers to easily and securely onboard new employees with access to company network and other resources, regardless of location. **Always on VPN** to help protect company data from temporary exposure in the event of a broken connection. ## Perimeter81 Deployment Process If your company contacts Electric to deploy Perimeter81 for network and VPN security, a Project Manager will partner with you and your Customer Success Manager to complete the deployment project. Below is an overview of the standard deployment process. **Discovery** Project Manager introduction, presentation of proposed timeline and action plan. Creation of new Perimeter81 account (confirmation of licenses, gateway locations, login method, etc.), reconciliation of active user licenses/endpoints, and network review (e.g. SaaS services, on-premise, identity providers) **Configuration** Implementation of SSO\* and SAML, if applicable. Creation of network in Perimeter81 dashboard, configuration of Perimeter81 settings (e.g. 2FA, auto-launch, etc.). Gateways identified during Discovery phase will be created. \**SSO must be implemented prior to start of Perimeter81 deployment project.* **Deployment** Begin user testing, which includes set-up of test users and collection of user feedback and updates to documentation. Upon completion of user testing, company-wide deployment by Electric via device management tools (Jumpcloud). Customers are responsible for installing Perimeter81 for their employees that are not enrolled with Electric device management tools. **Closing** Perimeter81 dashboard has been configured, network gateway(s) and other features have been confirmed and documented. Project Manager will provide the customer with documentation necessary for onboarding new users (if applicable). Customer will be asked to sign off on project completion via email. Please note, additional services requested that are not defined and covered by the original statement of work will constitute a change order/amendment. All project work related to the deployment of Perimeter81 will be completed during regular business hours. If after-hours or weekend work is requested, it will impact pricing and require a project scope change. *** ** * ** *** *\*Rates for Perimeter81 are subject to individual customer needs. Talk to your Customer Success Manager to learn more.* --- version: "Working version" language: "fr" --- # Secure Internet Access | FAQ ## **What does Secure Internet Access do for my organization?** * Secure Internet Access is for Web Filtering and Malware Protection. This will help prevent users from visiting unauthorized websites, control user access to harmful or restricted websites, and protect the network from malicious web content. ## **How does a new user get onboarded to Secure Internet Access?** * Depending on the options selected at the time of deployment, users will either need to be manually invited, or will be automatically added via Just-in-Time provisioning when they first sign in. * If Ad-hoc creation was selected, please see the documentation [++here++](https://support.perimeter81.com/docs/how-do-i-invite-users#:~:text=Open%20Team%20on%20the%20left,you'd%20like%20to%20invite.)on how to invite new users to the platform. ## **Can I make changes to the Perimeter 81 policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **What should I do if I need to add an entry to the blocklist or allowlist?** * Instructions on how to add to the bypass list as well as the blocklist can be found in the documentation section below. * If you need further assistance, feel free to reach out to us at the support contact below and we will be happy to help! ## **How do I contact support?** * Please reach out to [++siasupport@electric.ai++](mailto:siasupport@electric.ai) and we'll be happy to assist you. ## **What is the experience like for an end user on this application?** * End Users will be required to sign in to the app after it is first deployed to their machine. * Once signed in, they will not have to sign in again, the app will be active anytime the machine is connected to any network. * When a website is blocked, the image that appears will be similar to this: ![AD_4nXd2niw_oYwOdGN5BjvCsLb9yH9PKoeTR32QsAWUfS4rNwdaasxne5GJG-xK82zMn-7r0vR4xzSk2TlaW4Ia-KXvL91SOSI2UZzqO2TlXtrJWrqkMvJkPzpDnkyrP_V9awGhuxOMng?key=ljXND8pnJ90Vt-MymQTLijDT](https://support.electric.ai/__attachments/a_073caff0151d154178b46d2d6a036b2933b03629d83dee7007bae61a3571ff13/AD_4nXd2niw_oYwOdGN5BjvCsLb9yH9PKoeTR32QsAWUfS4rNwdaasxne5GJG-xK82zMn-7r0vR4xzSk2TlaW4Ia-KXvL91SOSI2UZzqO2TlXtrJWrqkMvJkPzpDnkyrP_V9awGhuxOMng%3Fkey=ljXND8pnJ90Vt-MymQTLijDT?cb=0873eda44d9ea3f67abbffb6cb729284) After signing in to Secure Internet Access, this is what the end user will see: ![AD_4nXczAMtY8-jvmt3rRmj0_q-usDc1FnRxRamgrA_7ScZ5pY7akIjrktbD9KpAkryMrjwiwOoHLDm3FoYkYrL0v9Ez1rs5mGD48hHEusGbJIynEOoY4WsmKHgI-GxeaE5nEoxw2_QHNw?key=ljXND8pnJ90Vt-MymQTLijDT](https://support.electric.ai/__attachments/a_e382aaabe3f8e976914d39b127312bc10223493b1fd5ff48f4b153eddd543314/AD_4nXczAMtY8-jvmt3rRmj0_q-usDc1FnRxRamgrA_7ScZ5pY7akIjrktbD9KpAkryMrjwiwOoHLDm3FoYkYrL0v9Ez1rs5mGD48hHEusGbJIynEOoY4WsmKHgI-GxeaE5nEoxw2_QHNw%3Fkey=ljXND8pnJ90Vt-MymQTLijDT?cb=8f86e4ea28a1088887cb0b5d9082cc31) ## **What training resources/documentation are available for my team?** * If you'd like to read an advanced dive into Secure Internet Access features and functionality, please see the Documentation Section [++here++](https://support.perimeter81.com/docs/secure-web-gateway?highlight=web%20filter%20categories). --- version: "Working version" language: "fr" --- # Service Partner FAQs ## **How to find and select a service partner?** * Sign In: Log into the Electric Hub using your credentials * Navigate to Service Partners: Select the "Service Partner" tile on the main dashboard * Choose Service Type: Click on the tile that matches the type of service you need (e.g., network, cloud, AV, or cybersecurity) * Review Partners: Browse the list of available partners, filleted by your selected service type and region * Use Search Option: Alternatively, use the search engine within the Electric Hub to find partners by entering specific keywords or criteria * Select Partner: Review partner profiles, read reviews, and select the partner that best fits your project needs ## **How to submit a project request?** * Once you have identified a suitable partner, click on the "Submit Project Request" field. Fill out the required form with your project details then click "Submit" to send your request. ## **What information should be provided when submitting a project request?** * When submitting a project request, you should include details about the scope of the project, desired outcomes, timeline, budget constraints, and any specific requirements or preferences you have for the service partner. ## **What happens after you submit a request?** * The service partner will contact you within 24 hours of receiving your request to start the discovery process and schedule an initial meeting. ## **Types of projects our partners work on?** * Network Project * Ex. Network Buildouts, Network Equipment Configuration/Installation (Switches, Firewall, APs, UPS, etc), Network Remediation, Office Relocation, etc * Cloud Services, Email, Server, and Migration Projects * Ex. Email Migration, Email Configuration, Azure (VM Configuration, Data Migration, Server Configuration), Virtualization, Google Cloud, SharePoint Buildout, etc * AV Projects * Conference Room Equipment Design, Configuration, and Installation * Cybersecurity Projects * Penetration Testing, Vulnerability Scanning, IDS/IPS Monitoring, Data Loss Prevention (Microsoft \& Google), SSO Implementation/Integration (e.g., Azure, Okta, Google, etc) ## **What to do if you need to change the scope of the project after it has started?** * If you need to change the scope of the project, communicate the changes to your service partner as soon as possible. They will assess the project requirements and provide an updated quote and timeline if necessary. ## **How to provide feedback on the service partner's performance post-project completion?** * After the project is completed, you will have the opportunity to provide feedback on your service partner's performance. This helps us maintain high-quality standards and improve our services. ## **How to report an issue with a service partner?** * Contact the Electric Service Partners Team at [servicepartners@electric.ai](mailto:servicepartners@electric.ai) **NOTE: Email address should likely be created** ​ --- version: "Working version" language: "fr" --- # Service Partners * [Electric IT Hub Service Partner Program Quality Standards](https://support.electric.ai/fr/partners/working-version/eletric-it-hub-service-partner-program-quality-sta.md) * [Service Partner FAQs](https://support.electric.ai/fr/partners/working-version/service-partner-faqs.md) --- version: "Working version" language: "fr" --- # Breach Secure Now | FAQ ## **What does Breach Secure Now do for my organization?** * Breach Secure Now is an innovative security awareness platform dedicated to educating individuals on cybersecurity best practices, including phishing prevention training. ## **How does a new user get onboarded to Breach Secure Now?** * If SSO was selected during deployment, all new users to your Google Workspace or Microsoft 365 tenant will be added to Breach Secure Now automatically. * If Ad-hoc was selected during deployment, instructions on how to add a user can be found [here](https://help.breachsecurenow.com/hc/en-us/articles/10918436561940-How-to-Manage-Users-in-Bulk-via-CSV-in-the-Breach-Secure-Now-Portal). ## **I'm receiving alerts that my company's ESS is under 630. What does that mean?** * Each employee will be given an Employee Secure Score (ESS). This score is generated by combining many of the key metrics listed below. You can think of your ESS as a credit score for your security strength. The higher the ESS, the more likely you are to defend against a data breach. * Tips for maximizing your ESS: * You'll receive ESS points for acknowledging all policies \& procedures. * The more micro-training quizzes you miss, the more it will negatively impact your ESS. * Falling for a phishing email will negatively impact your ESS. * The leaderboard within your Dashboard lets you compete head-to-head with your co-workers to see who has the highest ESS! Don't forget to pick a good screen name within the Edit Profile section. Have fun and enjoy the healthy competition! ## **What action should I take if my company's ESS is under 630?** * Electric and Breach Secure Now recommend encouraging end users to increase their ESS by taking additional micro-quizzes and training ## **Can I make changes to the Breach Secure Now policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **What happens if a new Phishing Scenario is added to an existing campaign?** * If you have phishing campaigns currently scheduled for your clients and have elected to "include new scenarios," the above new scenarios will be included in future campaigns as long as they fit inside your chosen parameters. You may check and review this article for your reference "[Automated Phishing Campaigns](https://help.breachsecurenow.com/hc/en-us/articles/11019245638036-Automated-Phishing-Campaigns)" ## **Are there any suggestions for my company around Policies and Procedures?** * Yes, please see the link[here](https://help.breachsecurenow.com/hc/en-us/articles/22729863571988) for more information on this feature. ## **What can you tell me about the Dark Web Feature?** * While Dark Web Notifications are included in your subscription, it is not something we are able to set up or the service desk supports at this time. If you'd like to set it up on your own, more information can be found [here.](https://help.breachsecurenow.com/hc/en-us/articles/10850050891796-Configuring-Dark-Web-Notifications) ## **How do I remove an employee or service account that I don't want to have a BSN account?** * If you've chosen ad-hoc users, simply delete the user from the User Management section in BSN. * If SSO with Directory Sync was setup, only users added to the BSN-Employees or BSN-Managers Group will be added to Breach Secure Now automatically. To remove an account from BSN, first remove the user from the group, and then navigate to the User Management section of Breach Secure Now and delete the user there. ## **What training resources/documentation are available for my team?** * Please see the manager guide [here](https://help.breachsecurenow.com/hc/en-us/articles/16597634378900-Breach-Prevention-Platform-BPP-Manager-Guide-Enhancing-Cybersecurity-Management-and-Employee-Training). * Please see the employee guide [here](https://help.breachsecurenow.com/hc/en-us/articles/15368374215572-Breach-Prevention-Platform-BPP-Employee-Guide). --- version: "Working version" language: "fr" --- # Solution Partner | Breach Secure Now ## Introduction Electric partners with Breach Secure Now, a best-in-class cybersecurity awareness training platform, to protect your company's devices. This article will tell you more about what Breach Secure Now is, how to determine whether your company needs it, and how Electric can support the implementation and day-to-day use of this software. ## Breach Secure Now Overview An innovative security awareness platform dedicated to educating individuals on cybersecurity best practices, including phishing prevention training. ### Who needs Breach Secure Now? Breach Secure Now is tailored for anyone who recognizes the critical importance of cybersecurity in today's digital landscape. SMBs, in particular, stand to benefit greatly. Small businesses are often prime targets for cyber attacks, so having robust security measures in place is essential. Keeping your employees properly trained on cybersecurity best practices can be the difference between a close call and a devastating attack. --- version: "Working version" language: "fr" --- # Dropsuite | FAQ ## **What does Dropsuite do for my organization?** * Dropsuite is a reliable and secure SaaS backup and recovery solution for Microsoft 365 or Google Workspace. ## **How does a new user get onboarded to Dropsuite?** * If auto enroll was selected during deployment, all new users to Google Workspace or Microsoft 365 will be added to Dropsuite. * If auto-enroll was not selected during deployment, new users will need to be added automatically by the POC admin. Please see instructions [here](https://help.dropsuite.com/hc/en-us/articles/20426286859927-4-User-Management-End-User-Portal)on how to do this. ## **I have an employee leaving and would like to retain their data without using a Microsoft 365 or Google Workspace license. How do I accomplish that?** * Dropsuite requires an Exchange license in Microsoft 365 and for Google Workspace users to remain active to be able to actively back them up. If a mail license (be it Microsoft 365 or Google Workspace) is removed from the tenant/workspace, it will retain all of the previously backed-up data for the user and mark them as "de-activated" in the portal. * If a user has their mail license removed, the tool will stop backing them up but will retain any previously backed-up data. That data will still be accessible and can then be downloaded or migrated to another mailbox but cannot be restored to the original mailbox, as it is no longer linked in Dropsuite. * Dropsuite will provide additional licenses, 20% above the current licenses purchased, to cover any deactivated mailboxes. * After that 20% de-activated mailbox threshold is reached, the mailboxes then require a full Dropsuite license. This means there is some savings from a Dropsuite perspective as well, but it has a 20% limit. ## **Can I make changes to the Dropsuite policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **How do I restore data?** * This will depend on the type of data that is being restored and where it will need to be restored. Please see the Starting Guide below for more information. ## **What training resources/documentation are available for my team?** * You can reference Dropsuite's full getting started guide [here](https://help.dropsuite.com/hc/en-us/sections/20631036988823-Starting-Guide). --- version: "Working version" language: "fr" --- # Solution Partner | General Support ## **Can I get admin access to solutions managed by Electric?** * Electric will support the addition of one administrative account per application per company * The username of the administrator for each account is defined during the deployment of the application * Should you desire to update the administrative account for your application, please submit a ticket, and our Product Support team will perform the necessary validation. ## **How do I submit a support ticket for solutions managed by Electric?** * Support tickets can be submitted via the ITHub tile (attach picture) or by contacting the appropriate email address below: * Threatdown aka Threatdown: [mwbsupport@electric.ai](mailto:mwbsupport@electric.ai) * Avanan: [avanansupport@electric.ai](mailto:avanansupport@electric.ai) * Keeper: [keepersupport@electric.ai](mailto:keepersupport@electric.ai) * Dropsuite: dropsuitesupport@electric.ai * Breach Secure Now: [bsnsupport@electric.ai](mailto:bsnsupport@electric.ai) * Perimeter 81 aka Checkpoint Harmony SASE: p81support@electric.ai ## **What happens to my billing for solutions when I onboard a new employee?** * Any added license in excess of the contracted quantity will be billed on a monthly cadence by Electric. --- version: "Working version" language: "fr" --- # Harmony | FAQ ## **What does Harmony do for my organization?** * Harmony, a cloud email and collaboration security solution, uses advanced AI to prevent malicious attacks from ever reaching your company's inbox. ## **How does a new user get onboarded to Harmony?** * Unless manually excluded, all new users to your Google Workspace or Microsoft 365 tenant will be added to Avanan automatically. ## **What alerts are available in IT Hub for Harmony?** * **Threats by Type -**The number of threats in the past 30 days broken down by the threat type * Spam * Phishing * Suspicious Phishing * Shadow IT * Anomaly Events * Malware * Suspicious Malware * Malicious URL * Malicious URL Click * DLP * **Threats by Severity**- The number of threats grouped by severity (Critical, High, Medium, Low, Lowest). ## **Can I make changes to the Harmony policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **One of our employees did not receive a Daily Quarantine report, should I be concerned?** * This is expected behavior. If no email was quarantined since the last reporting cycle, then the user will not receive a quarantine report. Reports are only sent if emails are quarantined. ## **What training resources/documentation are available for my team?** * Avanan is a fully managed platform with Electric AI. As such, end users will receive a Daily Quarantine Report via email each night that will include any Phishing, Spam, or Malware attempts that were blocked that day. * End users can directly release their own Phishing or Spam emails that they believe were false positives. * If Malware was detected, they will be able to request a release of the email using the "Request to Release Button" in the Daily Quarantine Report**.** --- version: "Working version" language: "fr" --- # Keeper | FAQ ## What does Keeper do for my organization? * Keeper Security is an easy-to-use digital security solution that protects online identities and sensitive information from cyber threats. It simplifies password management by generating strong, unique passwords, messaging, and two-factor authentication for added protection. ## How does a new user get onboarded to Keeper? * If you are an**enterprise-tier** user, new users are added via a SCIM bridge. * If you are a **business-tier** user, new users will need to be added via email invite. ## How do I add members to teams? * Click [this link](https://docs.keeper.io/en/v/enterprise-guide/teams#adding-users-to-teams) to learn more about adding team members with Keeper. ## What happens with a Free Family Account when the corporate account is offboarded? * Click [this link](https://docs.keeper.io/user-guides/tips-and-tricks/personal-and-business-vaults#important-notes-regarding-your-linked-personal-account) to learn more about Keeper's Free Family Account. ## What is an Account Transfer Agreement? * The Account Transfer policy provides business and enterprise customers with the ability to transfer a user's vault if they are terminated or abruptly leave the organization. * Click [this link](https://docs.keeper.io/en/v/enterprise-guide/account-transfer-policy) to learn more about Account Transfer Agreements. ## If a user doesn't accept the Account Transfer Agreement, what happens? * The account would get locked after 7 days. The POC Admin can assist in unlocking the account, or Electric can assist. After the project is closed, the service desk will need to be contacted for assistance or the POC admin can unlock it. ## Does Keeper support Biometric login? * Yes. * Click [this link](https://docs.keeper.io/en/v/user-guides/tips-and-tricks/login-to-keeper-with-windows-hello) to learn more about Windows Biometric login. * Click [this link](https://docs.keeper.io/en/v/user-guides/tips-and-tricks/login-to-keeper-on-macos-with-touch-id) to learn more about Mac Biometric login ## What training resources/documentation are available for my team? * Click [this link](https://docs.keeper.io/en/v/enterprise-guide/end-user-guides) for end-user guides. * Click [this link](https://www.keepersecurity.com/getting-started.html)for additional video resources and demos. --- version: "Working version" language: "fr" --- # Solution Partner | Keeper ## Introduction Electric partners with **Keeper**, a leading password management and cybersecurity platform, to help your company securely store, share, and manage credentials. This article will tell you more about what Keeper is, how to determine whether your company needs it, and how Electric can support the implementation and day-to-day use of this software. *** ** * ** *** ## Keeper Overview Keeper is a password vault offered by Electric that helps organizations protect employee credentials, reduce the risk of breaches, and enforce secure password practices across teams. Keeper stores passwords and sensitive data in a secure, encrypted vault, making it easy to manage and share access safely within your company. When you implement Keeper with Electric, we'll support license procurement, deployment to assigned employees, systems administration, and billing management. *** ** * ** *** ## Key Features ### Secure Password Vault Keeper provides each employee with an encrypted personal and team vault to securely store passwords, payment info, private files, and more. ### Shared Folders Easily and securely share credentials across teams using encrypted shared folders, while maintaining full visibility and control over who can view or edit items. ### BreachWatch® Keeper scans the dark web for compromised credentials and alerts users if their accounts are at risk---helping to prevent credential-stuffing attacks. ### Two-Factor Authentication (2FA) Enhance account security with built-in 2FA, requiring an additional verification method beyond just a password. ### Password Generator Encourage strong password hygiene with built-in tools that generate unique, secure passwords for every login. ### Audit Logs \& Reporting Get full visibility into password usage, sharing activity, and policy compliance across your organization with Keeper's detailed audit logs and reports. *** ** * ** *** ## Who Needs Keeper? If your company doesn't already use a secure password manager, is relying on spreadsheets or browser-saved passwords, or needs more visibility and control over credential sharing, Keeper is a strong solution. It's especially useful for companies with remote or distributed teams that need to share access securely. *** ** * ** *** ## Keeper Deployment Electric will take the lift off your plate by guiding your company through implementation, user setup, policy configuration, and ongoing admin support. From deployment to daily use, Electric ensures your team gets the most value from Keeper without adding work to your plate. --- version: "Working version" language: "fr" --- # Perimeter 81 | FAQ ## **What does Perimeter 81 do for my organization?** * Perimeter 81 will provide security for those working on unprotected networks. ## **How does a new user get onboarded to Perimeter 81?** * If SSO was selected during deployment, all users will be able to access via Just in Time (JIT) provisioning * If Ad-hoc was selected during deployment, new users will need to be added manually via email invite. Instructions on how to do this can be found [here](https://support.perimeter81.com/docs/how-do-i-invite-users). ## **Can I make changes to the Perimeter 81 policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. ## **If we have multiple gateways, can our employees select which gateway they'd like to connect to?** * Perimeter 81 uses MaxMind to pinpoint the geolocation of the user's source Public IP address. Subsequently, it identifies the nearest Perimeter 81 Regional Gateway for connection. The Perimeter 81 Agent seamlessly establishes a connection with the closest Regional Gateway, and manual selection of P81 Regional Gateways from the Agent interface is not available. ## **What training resources/documentation are available for my team?** * You find additional information [here](https://support.perimeter81.com/docs/welcome-to-perimeter-81). --- version: "Working version" language: "fr" --- # Threatdown | FAQ ## **What does Threatdown do for my organization?** * Threatdown EDR is a non-disruptive, lightweight endpoint agent that helps detect \& protect against "zero-day" threats. ## How do I get support for Threatdown? * Threatdown requests can be submitted from the Support Center in IT hub **or** by emailing [product-support@electric.ai](mailto:product-support@electric.ai). Admins can also submit a ticket via the Admin center by clicking **Get help with Threatdown.** * Product Support will work with you directly on the request. If needed, Electric will escalate the request to our partner support team and liaise with Threatdown Support via our reseller relationship with Pax8 to drive the issue to resolution. ## **How does a new user get onboarded to Threatdown?** * Specific user accounts do not need to be created for this application to work. * Application deployment will be as follows: * **Quickstart customers:** The POC selected during deployment will be provided with installer links to share with all end users to install Threatdown. * When an onboarding/offboarding request is submitted, The App Champion will be notified via ITHub to add or remove a device from Threatdown. * The POC selected during deployment will also receive **Site Admin** access to generate installer links for future use. Documentation to generate installer links from Threatdown console are below: * [Mac](https://support.threatdown.com/hc/en-us/articles/29123920479379-Add-Mac-endpoints-in-OneView) Instructions * [Windows](https://support.threatdown.com/hc/en-us/articles/29197765928467-Add-Windows-endpoints-in-OneView) Instructions * **All other customers:** The application will be pushed automatically to the end user's device as soon as it is enrolled in MDM. ## **Can I make changes to the Threatdown policies or settings?** * Yes, an administrative account is provided to a single POC specified in the deployment questionnaire. * If multiple admins on customer side are needed, open a ticket with [product-support@electric.ai](mailto:product-support@electric.ai) and the team will get them set up! ## **What training resources/documentation are available for my team?** * You can find additional support materials [here](https://support.threatdown.com/hc/en-us/p/oneview). ## **What type of information can I see in IT Hub?** * Threatdown information will be visible in the Security tab of ITHub after project completion. ## **How can a user see/confirm that Threatdown is installed on their device?** * On Mac: * Open up Finder \> File pathway: /private/var/log/com.Threatdown.EndpointAgent.log * On Windows: * Open the Search Bar or Control Panel\> Add/Remove Program \> "Threatdown" * OR Navigate to C:\\Program Files\\Threatdown Endpoint Agent\\ ## **What is the difference between Protected and Scan Only status?** * The differences in protection status [can be found here](https://support.threatdown.com/hc/en-us/articles/13989278009491-Endpoint-protection-statuses-in-OneView). To get a device from scan only into protected mode, the user must allow full disk access. This is more common on Mac machines. The Electric Endpoint team can help enable full disk encryption if the customer is on MDM. [Enable FDA](https://support.threatdown.com/hc/en-us/articles/27533229933715-Grant-Full-Disk-Access-on-Mac-devices-in-OneView) via this link. ## How does a Windows device get scan approved? * Windows device becomes "scan approved" by Threatdown when a scan is run using the application and no malware or other threats are detected, meaning the scan completes without finding any malicious files or suspicious activity on the system; essentially, a clean scan with no threats identified signifies a scan-approved device. You can read more about scan policies [here](https://support.threatdown.com/hc/en-us/articles/4413802866579-Scan-policy-settings-in-OneView). ## **Can I access reports for Threatdown?** * This information can readily be found in the Security tab of IT Hub or the Threatdown Reporting tab in Turbine. If more granular reporting is needed, please submit a ticket and we'll be happy to assist. ## I have the Microsoft Defender native antivirus running on my window device. Do I need to turn it off? * Threatdown EDR and Microsoft Defender Antivirus can coexist, but Defender Antivirus can be set to passive/inactive mode when ThreatDown is the primary endpoint protection solution. You don't need to uninstall Defender Antivirus, but Threatdown will take over as the primary endpoint protection. --- version: "Working version" language: "fr" --- # Solution Partners * [Solution Partner \| Harmony](https://support.electric.ai/fr/partners/working-version/harmony-with-electric.md) * [Solution Partner \| Keeper](https://support.electric.ai/fr/partners/working-version/solution-partner-keeper-1.md) * [Solution Partner \| Dropsuite](https://support.electric.ai/fr/partners/working-version/dropsuite.md) * [Solution Partner \| Threatdown](https://support.electric.ai/fr/partners/working-version/threatdown.md) * [Solution Partner \| Perimeter81](https://support.electric.ai/fr/partners/working-version/perimeter81.md) * [Solution Partner \| General Support](https://support.electric.ai/fr/partners/working-version/solution-partner-general-support.md) * [Solution Partner \| Breach Secure Now](https://support.electric.ai/fr/partners/working-version/solution-partner-breach-secure-now-1.md) --- version: "Working version" language: "fr" --- # Solution Partner | Threatdown ## Introduction Electric partners with Threatdown, a best-in-class End-point Detection \& Response solution, to protect your company's devices. This article will tell you more about what Threatdown is, how to determine whether your company needs it, and how Electric can support the implementation and day-to-day use of this software. ## Threatdown Overview Threatdown is an End-point Detection \& Response (EDR) solution that can find and remove malware from your devices, ensuring your company and customer data remain secure. Regardless of where your employees work, Threatdown enables you to monitor and address threats quickly through a cloud-based admin portal. Threatdown has products that support Windows and MacOS workstations and servers, all of which can be implemented for you by Electric. ### Who needs Threatdown? If your company does not already have an antivirus solution, are unhappy with your current provider, or do not have adequate time to manage your current solution in house, talk to your Customer Success Manager about Threatdown today. ### Threatdown Advantage **High-quality Alerts Without the Noise** * Threatdown delivers alerts with insights. Detected threats trigger alerts that contain information with a high-level of contextual detail to help users to quickly make informed decisions about how to respond appropriately. **Expanded Remediation** * With a few clicks from within Threatdown's Nebula cloud-based management console, you can remotely remediate an infected endpoint. Their proprietary Linking Engine is designed to identify and remove residual malware-related artifacts and infection-induced changes to help ensure thorough remediation. **Accelerated Deployment** * ThreatDown EDR is designed to simplify use and accelerate deployment. Their lightweight agent for Windows, macOS, and Linux deploys within minutes. **Platform Expansion** * As your security needs change, ThreatDown EDR expands to meet them. EDR is a key component of our bundles that enable your team to reinforce prevention in key threat vectors such as software vulnerabilities, patch management, and DNS filtering. ## Threatdown Deployment Process From initial software deployment to threat resolution, Electric will free up your team's time by facilitating the implementation and day-to-day management of Threatdown. What's more, is that customers can take advantage of a unique, discounted rate\* on Threadown licenses when they partner with Electric. At a high-level, the following activities will occur during the implementation of Threatdown for your company. Expand each section to learn more. **Discovery** Evaluation of up to 1 current antivirus solution, proposal of project timeline and implementation plan. **Configuration** Build customer site in Threatdown Admin Console, apply Electric's default policy settings (endpoint agent, tamper protection, etc.), and create device management installation policies. **Deployment** Device testing and organization-wide deployment of Threatdown via device management software (Jamf Pro/Kaseya). **Closing** Electric Project Manager will provide documentation and training resources to customer for new users. User training is scheduled by project team. *** ** * ** *** *\*Rates are subject to individual customer needs. Talk to your Customer Success Manager to learn more.* --- version: "Working version" language: "en" --- # Electric ## **Getting Started** Electric empowers your organization to streamline IT operations, regardless of technical expertise. Enjoy complete visibility and security with less effort and more time to get work done. When you log into the[++Electric Admin Console++](http://my.electric.ai/) you'll see the **Getting Started Guide** on the right hand side of the Dashboard. This guide along with the articles linked through this page will take you through all the necessary steps needed to configure the platform and get you actively using the platform in no time! **Looking for a checklist?**Download them here: * [++Electric Pro Implementation Checklist++](https://docs.google.com/document/d/1MqtpIx6ulwislolwYu-QUcUZ5676S6Zm_wWIYmPW3NY/edit?tab=t.0) * [++Electric Essentials Implementation Checklist++](https://docs.google.com/document/d/16a-6hLtBpPgrGoiBpWXPfWTNvoVUCySWkbSyJH5XdFc/edit?tab=t.0) **Migrating from an IT Managed Service Provider (MSP)?** Check out our guide on things to consider [++here++](https://support.electric.ai/electricithub/transitioning-from-an-msp-to-electric). *** ** * ** *** ### 1. Add and manage employees **Important:** have no fear, following these steps will **not** invite employees to the Electric platform. You will be able to invite all employees towards the last step of this guide using the **Launch Electric for your team** option. #### 1.1 Add employees You have three options when it comes to adding employees to your Electric organization. 1. *Connecting to an HR system or identity solution* Electric is designed to work seamlessly with and for your employees, as well as for you as the account administrator. For Pro customers, connecting your HR system now creates a more automated IT Hub experience and reduces manual steps when adding employees and groups. Click the **Connect to HR or identity solution** button to start this process. **Important:** HR system connections are available exclusively with the Pro plan. **Need detailed instructions?** [Find them here](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-integrations#HR-System-Integrations). 2. *Adding employees individually* Click **Add employee individually** to access the employees page where you can start adding your team. If you have fewer than 10 employees, adding each manually is likely your fastest path. More detailed instructions on how to add employees can be found [here](https://support.electric.ai/electricithub/electric-it-hub-manually-add-employees). 3. *Add employees via CSV* For 10+ employees or if you have employee information in a spreadsheet, bulk upload will save time. Click the **Add employees via CSV**button and then upload your formatted spreadsheet. More detailed instructions on how to add employees can be found [here](https://support.electric.ai/electricithub/electric-it-hub-import-employees). This step will be marked completed once you have added 1 additional employee to your organization. ##### 1.2 Invite admins Now that you've added your employees, you can select additional Admins: 1. Select the employee whose role you want to update 2. Click the **Edit Employee** button in the upper right corner of the employee detail page 3. Update the **Role** attribute to **Admin** 4. Select **Save** This will trigger an email notification to the Admin to log into their account. This step will be marked completed once you have added 1 additional admin to your organization. ##### 1.3 Configure employee support **Recommended Read:** Learn about the **Employee Support Center** your employees can leverage to submit IT requests to your IT Champions[++here++](https://support.electric.ai/electricithub/electric-it-hub-support-center). Click the **Setup IT Champions** button to choose who at your organization will be your IT Champions for each category. IT Champions are designated experts who handle specific types of support issues within your organization. You can assign Champions based on different areas of expertise---including applications, connectivity, devices, and other IT needs. This targeted approach ensures that support issues your team submit are managed promptly and effectively by the appropriate experts, improving overall support efficiency and user satisfaction. If no Category Champion is assigned for a particular area, issues will automatically default to the first Admin added to Electric. Proper assignment of Category Champions is crucial for maintaining a streamlined and responsive support system within your organization. **Need detailed instructions?** Find them[++here++](https://support.electric.ai/electricithub/electric-it-hub-support-center-settings). This step will be marked as completed once you click the Setup IT Champions button. #### 2. Streamline onboarding \& offboarding To ensure smooth onboarding and offboarding processes, it's essential to add all of your applications, set up available integrations and assign applications to groups. ##### **2.1 Add Applications** ##### (\~ 10 minutes) **Recommended Read:** Learn about adding and managing Applications and Integrations[++here++](https://support.electric.ai/electricithub/electric-it-hub-applications). Click the **Add applications** button to start adding your applications. We recommend adding all applications you can think of before moving on to adding integrations. This step will be marked completed once you add 1 application to your organization. ##### **2.2 Connect app integrations** Once you've added your applications, you'll see **Integration available** under connection status in the application table. This status indicates that an integration is available for the application but has not been set up yet. Once activated, it can enable account creation and deletion during employee onboarding and offboarding. Click into each application with an integration available and follow the instructions to connect the available integration. **Important:**The license level and admin access requirements to connect each application integration are different for each application, so be sure to follow the instructions outlined in the details page! ##### **2.3 Add and configure groups** (\~ 5 minutes / group) **Recommended Read:** Learn about the power of Groups [++here++](https://support.electric.ai/electricithub/electric-it-hub-groups). Groups are how you can organize your employees and the applications they should have access to. Groups can be tailored to fit your needs, whether you choose to set up departments, locations, or teams, it's up to you. Groups must be configured with Applications to work their magic. Without this association, your onboarding and offboarding processes won't know which apps to grant or revoke access for. **Already connected your HR system?** Great news! Groups have been automatically created to match your existing departments. Simply add the appropriate applications to ensure each group is configured properly. To add or edit Groups you must add or edit them within your HRIS platform. 1. Click into a Group 2. Click **Applications** , select Actions and **Add applications** 1. Select all applications that this Group should have access to 2. Select the **Has accounts** button. This indicates that existing employees of this group already have access to these applications. 3. Repeat for all other Groups! **Need to add Groups?** If you don't have an existing group structure, we recommend starting with broad Groups (like "All Employees") for universal apps like your email app or chat provider app. From there you can create specific Groups (like "Sales Team" or "Engineering") for role-specific tools. 1. Click the **Add groups** button to add a group and then click into the created Group 2. Select the **Actions** dropdown and **Add employees** 3. Click **Applications** , select Actions and **Add applications** 1. Select all applications that this Group should have access to 2. Select the **Has accounts** button. This indicates that existing employees of this group already have access to these applications. 3. Repeat for all other Groups! **Need more information on Groups?** Find them[++here++](https://support.electric.ai/electricithub/electric-it-hub-groups). This step will be marked completed once you have added 1 application to a group within your organization. #### 3. Configure organization settings The following three steps will guide you through essential configurations from the Settings page: adding a payment method and enabling Mobile Device Management (MDM). ##### 3.1 Add payment method for services (\~ 1 minute) Setting up your billing information now prevents delays down the road! This payment method covers all service invoices including your Electric licenses, warehousing, QR codes, and any other subscriptions you have with us. Click the **Add payment method** button to open the billing modal where you can enter your information and payment details. This step will be marked as completed once you enter a payment method on file. ##### 3.2 Enable mobile device management (MDM) (\~ 10 minutes) **Recommended Read:** Learn about securing and managing devices with JumpCloud[++here++](https://support.electric.ai/electricithub/mobile-device-management-mdm-at-electric-securing-). JumpCloud MDM empowers Electric customers to easily manage users, devices, access, and security policies. Whether your business uses Windows devices, Apple devices, or both, enabling MDM early ensures everything is ready for seamless deployment when you add employees. Select the button that matches your environment to redirect to the **Settings** page where you can begin this process. **Important:** MDM is available exclusively with the Pro plan. **Need detailed instructions?** [Find them here](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-device-management-settings#Enable-MDM-(Mobile-Device-Management)). This step will be marked completed once you have enabled your MDM account or clicked the skip button. #### **4. Launch Electric for your team** ##### **4.1 Notify your company of the Electric partnership** Before using the "Launch Electric for your team" feature, we recommend sending a note out to the company letting them know about your partnership with Electric so they know what to expect next. We've created some templates you can use: * [++Template for Pro Customers++](https://support.electric.ai/en/electricithub/working-version.md) * [++Template for Essentials Customers++](https://support.electric.ai/en/electricithub/working-version.md) This step will be marked completed once you click "Employees notified". ##### **4.2 Invite employees to Electric** Once you've shared the news, click the **Send Welcome Email** button to send welcome emails to all your team members, inviting them to set up their accounts. This step will be marked completed once you click the 'Send welcome email' button. #### **5.Streamline device procurement \& provisioning** ##### 5.1 Connect Apple Business Manager account(ABM) (\~ 10 minute) **Recommended Read:** Learn about the power of Apple Business Manager (ABM) and zero-touch device provisioning (ZTP)[++here++](https://support.electric.ai/electricithub/what-is-zero-touch-provisioning-for-apple-devices). Apple Business Manager is a web-based portal that allows companies to connect devices purchased through authorized resellers with a mobile device management (MDM) solution. It is an essential platform to configure automated device provisioning, also known as zero-touch provisioning (ZTP). **Already using Apple Business Manager (ABM)?** * Click the **Connect ABM** button to start this process. * Follow[](https://support.electric.ai/en/electricithub/working-version.md)[++these detailed instructions++](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-utilizing-zero-touch-provisioning-) to configure both Apple Business Manager and zero-touch provisioning. **Not using Apple Business Manager (ABM) yet?** 1. Follow[++these steps++](https://support.electric.ai/electricithub/electric-it-hub-how-to-enroll-in-apple-business-ma) to enroll your organization in Apple Business Manager. 2. Once your account is created, click the **Connect ABM** button to start this process. 3. Follow[](https://support.electric.ai/en/electricithub/working-version.md)[++these detailed instructions++](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-utilizing-zero-touch-provisioning-) to configure both Apple Business Manager and zero-touch provisioning. This step will be marked completed once you have connected your Apple Business Manager account or clicked the skip button. ##### **5.2 Configure Zero-Touch Provisioning (ZTP)** Now that you have added your Apple Business Manager account, you just need to complete a few more steps to connect to Jumpcloud and set up zero-touch provisioning. Follow [++these instructions++](https://support.electric.ai/electricithub/electric-it-hub-utilizing-zero-touch-provisioning-#ElectricDeviceManagement%7CUtilizingZero-TouchProvisioning(ZTP)forAppleandWindowsComputers-ConfigureZero-TouchProvisioningforAppleDevices) and work with Electric's support team to complete configuration of zero-touch provisioning. This step will be marked completed once you click "Zero-touch provisioning completed". *** ** * ** *** **Questions?** Contact our team at [product-support@electric.ai](mailto:product-support@electric.ai) --- version: "Working version" language: "en" --- # Account Linking Steps - Login with Google ## Introduction **For all users** **with a username and password already for Electric -- who then attempts to login with Google -- there is an additional setup step to link the current account with the Google account.** This one-time linking process ensures existing account data, settings, and configurations stay intact while unlocking the convenience of Google authentication for all future logins. Once linked, you'll access Electric without the hassle of remembering another password. *** ** * ** *** ## The Account Linking Process ### Step 1: Initiate Google Login * Navigate to the Electric login page, enter your email address, and click "Continue" * A 'Google' SSO button will appear. Click that button. * This will begin the connection process between your existing account and Google's authentication system. ### Step 2: Google Authorization You'll be redirected to Google's secure authentication page where you'll: 1. Select or confirm your Google account 2. Review the permissions Electric needs to access basic profile information 3. Click "Continue" to authorize the connection *Note: Electric only accesses your name, email address, and profile picture.* ### Step 3: Link Your Existing Username/Password Account After Google authorization, you'll arrive at the "Link Your Existing Account" page. 1. You'll see your Google account information displayed 2. Electric will detect if there's already an account associated with your email 3. Click "Link Account" to begin the final connection step ### Step 4: One Last Manual Authentication To complete the linking process securely: 1. Enter your current Electric username and password one final time. 2. This verifies that you own both accounts and authorizes the permanent link 3. After entry, you will be redirected to the product. *** ** * ** *** ## What Happens After Linking Once your accounts are successfully linked: * **Future Logins**: Simply click "Sign in with Google" and you're in. * **Account Security**: Your account maintains the same security level with added Google protection * **Team Access**: Other team members will need to complete their own linking process individually *** ** * ** *** ## Troubleshooting Tips * **Multiple Google Accounts**: If you have multiple Google accounts, make sure to select the one that matches exactly to your current Electric access email address which should be the same domain as your workplace. * **Authentication Issues**: If you encounter any problems during the linking process, try clearing your browser cache and cookies, then restart the process. *** ** * ** *** ## Video Example - Electric Web Portal and Desktop App Please see the below example for a visual guide of the expected behavior if an account link is needed. [accountlinking_windows (1).mp4](https://support.electric.ai/__attachments/a_82a16bc234c4725d9b2ad8087558e16841ce70330bfacf07d6ee42dda18e4f71/accountlinking_windows%2520(1).mp4.md) *** ** * ** *** Questions about the account linking process? Our support team is here to help ensure your transition is as smooth as possible. Reach out to [support@electric.ai](mailto:product-support@electric.ai) for assistance. --- version: "Working version" language: "en" --- # Employees The Active Employees page provides an overview of all employees with access to the IT Hub, each of whom uses one license. This page allows you to quickly see which employees have a device and whether MDM is installed. Additionally, you can view the status of employees, including any ongoing onboarding or offboarding processes. You can add employees manually, through a bulk spreadsheet upload, or via an HR System integration, which is available only on the Pro plan. Furthermore, you can click on an employee to view their detailed employee information page. This functionality is important, as it offers a centralized and efficient way to manage employee access, track device allocation, and ensure security compliance, ultimately enhancing the overall management and productivity of your company. * [Licensed Employees](https://support.electric.ai/en/electricithub/working-version/licensed-employees.md) * [Unlicensed Employees](https://support.electric.ai/en/electricithub/working-version/unlicensed-employees.md) * [Pending Employees](https://support.electric.ai/en/electricithub/working-version/pending-employees.md) * [All Employees](https://support.electric.ai/en/electricithub/working-version/all-employees.md) * [Employee Detail Page](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-employee-detail-page.md) * [Adding Employees to Electric](https://support.electric.ai/en/electricithub/working-version/adding-employees-to-electric.md) * [Onboarding, Offboarding \& Group Tasks](https://support.electric.ai/en/electricithub/working-version/onboarding-offboarding-group-tasks.md) * [Employee Welcome Emails](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-employee-welcome-emails.md) --- version: "Working version" language: "en" --- # Add More Contracted Base Plan Licenses ## Introduction Electric lets admins power up their plan in seconds, right from the product. Whether you are mid onboarding or want to proactively increase your contracted license count, you can add licenses yourself and keep your team moving without missing a beat. No tickets. No waiting. Just a quick charge up and you are back in business. ## Feature Details Self-serve license increases are built into multiple places in Electric, so wherever you run into a limit, the fix is never far away. However you get there, every path leads to the same simple **Add licenses** modal, where you can increase your license count, agree to the terms, and confirm. Changes take effect immediately and will be reflected in your next billing cycle. *** ** * ** *** ### **HR Onboardings** If you are trying to onboard an employee from your HR system, a banner will appear on your onboarding screen letting you know you are out of licenses. You can click **Add licenses** right from there and keep the onboarding moving without starting over. **Instructions** 1. If you see the **License limit has been reached** banner while onboarding an employee, click **Add licenses**. 2. Enter the number of additional licenses needed. 3. Check the box to agree to the MSA. 4. Click **Add licenses** to confirm. 5. Continue the onboarding flow right where you left off. *** ** * ** *** ### Manually Adding Employees If you try to add to manually add an employee all your contracted licenses are used, Electric will let you know right away with a **License limit reached** modal. From here you can jump straight into adding more licenses or reach out to support if you would rather talk it through. **Instructions:** 1. When the **License limit reached** modal appears, click **Add licenses**. 2. Enter the number of additional licenses you would like to add. 3. Check the box to agree to the MSA. 4. Click **Add licenses** to confirm. 5. You are all set. Your new licenses are active right away. *** ** * ** *** ### Billing Settings Want to get ahead of the curve before you hit a wall? Head to **Billing** , then the **Subscription** tab. Under your **Electric Base Plan**, you will find a plus icon next to your current license count. Click it any time to add licenses proactively. **Instructions** 1. Click **Billing** in the settings menu. 2. Select the **Subscription** tab. 3. Next to your **Electric Base Plan** , click the plus icon (**+**) next to the license count. 4. Enter the number of additional licenses you would like to add. 5. Check the box to agree to the MSA. 6. Click **Add licenses** to confirm. 7. Your license count updates immediately, ready whenever you need it. --- version: "Working version" language: "en" --- # Adding an Apple Reseller ID to Apple Business Manager If your company uses Apple Business Manager (ABM) and plans to purchase Apple devices through Electric, you'll need to add our Reseller ID to your ABM account as an approved reseller. This ensures devices are automatically enrolled as company-owned with every order you place with Electric. Follow these steps to set up automatic ABM enrollment: ## Adding Reseller IDs to ABM STEP 1: Access ABM Log into [ABM](https://business.apple.com/) using your Apple ID credentials. STEP 2: Access your profile Once in ABM, go to the lower left of the screen and click "Preferences". STEP 3: Add Reseller ID(s) Within Preferences: 1. Click "MDM Server Assignment" 2. Find "Edit" in the Customer Numbers section 3. Select "Reseller Number" in the drop-down 4. Input a Reseller ID 1. Electric's Reseller ID for US orders is 16210800^\*^ 5. The reseller's name will populate under the input field 6. Click "Add" to complete Repeat 4-6 for any additional IDs you need to add. ^\*^Electric fulfills orders for employees in the United States. For employees outside the US, a local partner from our vendor network will fulfill the order. We'll provide the appropriate Reseller ID(s) when you place an international order. ## More information Learn more about managing IDs in this Apple article: To learn more about Electric's ordering process for employees based in the United States, please review [this article](https://support.electric.ai/electricithub/electric-it-hub-purchase-hardware). [This article](https://support.electric.ai/electricithub/purchasing-for-employees-outside-of-the-u-s) provides an overview of our local vendor-driven purchasing process for employees outside of the United States. To learn more about Apple Business Manager and the value it can provide to your organization please reference this[knowledge base article](https://support.electric.ai/electricithub/apple-business-manager) or visit Apple's [overview article](https://support.apple.com/guide/apple-business-manager/intro-to-apple-business-manager-axm7909096bf/web) to learn more. --- version: "Working version" language: "en" --- # Adding Employees to Electric * [Bulk Load Employees](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-bulk-load-employees.md) * [Adding Employees via Your HR System](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-adding-employees-via-your-hr-syste.md) * [Manually Add Employees](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-manually-add-employees.md) --- version: "Working version" language: "en" --- # Admin Center * [Dashboard](https://support.electric.ai/en/electricithub/working-version/dashboard.md) * [Admin Center \| Assets](https://support.electric.ai/en/electricithub/working-version/devices.md) * [People](https://support.electric.ai/en/electricithub/working-version/people.md) * [Security](https://support.electric.ai/en/electricithub/working-version/security.md) * [Applications](https://support.electric.ai/en/electricithub/working-version/electric-it-hub-applications.md) --- version: "Working version" language: "en" --- # "Launch Electric" ## Introduction Ready to officially welcome your whole team to the Electric as the IT provider? Using the "Launch Electric for your team" card, with just one click, you can send welcome emails to all your team members, inviting them to set up their accounts. ## How Welcome Emails Work Understanding when and how welcome emails are sent helps you manage your team's onboarding experience smoothly. Here's what happens behind the scenes: * **When You First Join Electric** As the admin who sets up your organization, you'll automatically receive a welcome email when your account is created. * **Adding New Employees** When you add employees whether manually, via CSV import, or through your HR system, they won't receive welcome emails immediately. This gives the admin time to add multiple team members and prepare your setup before officially inviting everyone to the platform. * **The Send Welcome Emails Button** Once you're ready to go live, clicking the "Send Welcome Emails" button from the**Getting Started Guide** delivers welcome emails to all employees in your organization (except you, since you already have access). This button acts as your official launch moment, ensuring your team receives their invitations all at once. * **After Welcome Emails Are Sent** Once the admin has clicked the button, any new employees you add going forward will automatically receive their welcome email upon being added to the system. This ensures seamless onboarding for future hires without requiring additional action. ## Sending Welcome Emails to Your Team **Step 1: Complete Your Setup** Before sending welcome emails, make sure you've: * Added all current employees to the People section * Configured your groups and applications * Set up any necessary integrations * Reviewed your employee list to ensure accuracy and licensing **Step 2: Send Welcome Emails** 1. Navigate to the homepage Dashboard and to the Getting Started area where the "Send Welcome Emails" card and button appears 2. Click the "Send Welcome Emails" button **Step 3: Welcome Emails Delivered** All employees (except you as the initiating admin) will receive their welcome emails containing: * Instructions to set up their username and password or login with sso if available * A link to access Electric * Guidance on next steps ## Important Notes * **Minimum Team Size Requirement** The "Send Welcome Emails" button will only be enabled if your organization has more than one employee. If you're a solo operation or haven't added any employees yet, you'll see a message indicating that additional employees are needed before welcome emails can be sent. * **One-Time Action with Lasting Impact** Once you click "Send Welcome Emails," the system remembers this action. All future employees you add will automatically receive their welcome email upon being added---no need to click the button again. ## What If an Employee Doesn't Receive Their Email? If an employee reports they didn't receive their welcome email, they can still gain access by: 1. Visiting [http://my.electric.ai](http://my.electric.ai/) 2. Clicking 'Don't have an account? **"Sign up"'** 3. Following the prompts to set up their account *** ** * ** *** **Need Help?** If you encounter any issues or have questions about sending welcome emails, our support team is here to help! Reach out to us at **support@electric.ai**, and we'll ensure your team gets access. [Next Page](https://support.electric.ai/llms-full.txt/1)