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Solution Partner: General Support
Solution Partner: General Support

Learn about the resources availabe to you for our solution partners.

Updated over 2 months ago

Can I get admin access to solutions managed by Electric?

  • Electric will support the addition of one administrative account per application per company

  • The username of the administrator for each account is defined during the deployment of the application

  • Should you desire to update the administrative account for your application, please submit a ticket, and our Product Support team will perform the necessary validation.

How do I submit a support ticket for solutions managed by Electric?

What happens to my billing for solutions when I onboard a new employee?

  • All third-party applications include an overage SKU that automatically updates billing information based on usage if you go over your purchased amount.

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