Can I get admin access to solutions managed by Electric?
Electric will support the addition of one administrative account per application per company
The username of the administrator for each account is defined during the deployment of the application
Should you desire to update the administrative account for your application, please submit a ticket, and our Product Support team will perform the necessary validation.
How do I submit a support ticket for solutions managed by Electric?
Support tickets can be submitted via the ITHub tile (attach picture) or by contacting the appropriate email address below:
Threatdown aka Threatdown: mwbsupport@electric.ai
Avanan: avanansupport@electric.ai
Keeper: keepersupport@electric.ai
Dropsuite: dropsuitesupport@electric.ai
Breach Secure Now: bsnsupport@electric.ai
Perimeter 81 aka Checkpoint Harmony SASE: p81support@electric.ai
What happens to my billing for solutions when I onboard a new employee?
All third-party applications include an overage SKU that automatically updates billing information based on usage if you go over your purchased amount.