Introduction
These quality standards have been established so customers can receive acceptable services from Electric IT Hub Service Partners.
Electric reserves the right to enforce these Quality Standards in its sole discretion regarding non-compliance with any of these items, or other events in non-compliance with the specified work for a referral from the Electric IT Hub. Non-compliance by a partner may lead to restricted access to the Electric IT Hub and/or termination of a partner’s participation in the Service Partner Program. Such restricted access will prevent new referrals by Electric from the IT Hub until Electric determines that the restriction should be lifted. A restriction will not excuse the performance of specified work by a Partner already in progress. A partner shall not create an additional or duplicate account on the IT Hub to circumvent a restriction under these Quality Standards.
Work Product
Failure to begin work
Abandoning work before completion
Breach of SOW terms and conditions
Non-responsive or non-communicative on a timely basis
Falsified deliverables or providing falsified information
Failure to return equipment or careless packaging of returned equipment
Demanding additional compensation from the customer after signing a SOW
Using personnel not properly skilled to perform the specified work
Intentionally accepting specified work outside of the partner’s skill set or certification
Conduct
Violating the confidentiality of customer
Violation of federal, state, or local safety regulations, such as OSHA
Unprofessional, offensive, or intimidating behavior
Unethical behavior
Discrimination
Sexual harassment
Physical assault
Verbal threats of violence
Violation of alcohol or drug policies
Committing an illegal act