Introduction
The Billing Page provides a comprehensive view of your company's plan, license counts, and add-ons, ensuring you stay informed about your current subscription and usage. It also allows you to update your payment method ensuring uninterrupted service and timely shipping of products.
Additionally, you can access your billing and payment details, allowing you to review and manage your financial transactions related to the IT Hub. This centralized and transparent approach to billing enhances your ability to efficiently manage resources and maintain operational continuity.
Electric Base Plan
In the Electric Base Plan section, you can review your current plan along with the associated license counts, providing a clear overview of your subscription details.
Add-Ons
In the Add-Ons section, you can view each of your add-ons, including the plan you have, the vendor of that plan, and the associated license count.
Payment Method
Add your payment method to cover hardware purchases, Electric licenses, and add-ons, ensuring uninterrupted service and timely transactions.
Adding a Payment Method:
To add a payment method:
Scroll to the Payment Method section of the Billing Settings page
Select the Add payment method button
Fill in your billing and credit or debit card information
Select the authorization check box
Click the Confirm button
Your payment method has been added
Editing your Payment Method:
To edit your payment method, email product-support@electric.ai
Invoices
View your invoices in the Invoice section of the Settings page. Here, you can see the invoice number, date, and amount.
View Invoice Details in a PDF
This feature allows users to access and view detailed invoices in PDF format within the billing section of the application.
To view an invoice:
Login to the IT Hub
Click on your company name displayed on the top navigation bar.
From the dropdown menu, select "Settings".
Within the settings menu, locate and click on the "Billing” tab.
Scroll to locate the 'Invoices' section.
Locate the specific invoice you wish to view in detail.
Click on the download icon corresponding to the invoice you want to view.
Additional Notes:
Ensure that your browser settings allow for PDF downloads.
In case you encounter any issues or have queries regarding the invoice details, reach out to the support team for assistance.
Make sure to keep your billing information secure and avoid sharing your login credentials with unauthorized individuals.