The Gigawatt page in the Electric IT Hub offers Hub Users a sophisticated solution for addressing access and IT issues through a virtual, AI-powered IT Advisor. Gigawatt leverages detailed information about each user's device, including the device model, storage capacity, and current security measures.

By utilizing this data, Gigawatt provides precise, tailored responses that are highly relevant to the specific needs of the user. This personalized assistance enables users to resolve their IT issues more quickly and efficiently, enhancing the overall support experience within the IT Hub.

Gigawatt allows users to ask personalized questions, such as "My computer is slow, what should I do?" By analyzing the specific details of the user's device, Gigawatt provides targeted advice and solutions that directly address the user's concerns. This personalized approach helps users resolve issues more efficiently, improving their overall experience with the IT Hub.

To ask a question:

Gigwatt is constantly learning and is subject to some inaccuracies.

Where does Gigawatt get information from?

Gigawatt has been trained on Electric's knowledge base to provide answers to questions about Electric's products and services. Device diagnostics are made available to Gigawatt via the Electric desktop application.

How does Gigawatt use the information about my device's health?

Having access to information about device health enables Gigawatt to provide more pointed responses. Factors such as device manufacturer, model, and storage capacity will impact how certain IT issues can be resolved. The more information Gigawatt has, the more efficient it can be in helping you troubleshoot problems.

Can I ask Gigawatt questions about another employee's device(s)?

Not at this time.

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