Introduction
The Device Overview page in the IT Hub provides a comprehensive snapshot of your organization's device management status. It allows you to quickly assess the number of active employees compared to those who have installed the Electric App, ensuring seamless integration and usage.
The page also offers an at-a-glance overview of your device inventory, highlighting the number of devices currently in use versus those available for deployment. Additionally, it keeps you informed about any pending device orders and identifies any existing issues within your inventory, enabling proactive management and timely resolution of potential problems.
Enrollment Status
In the upper-right corner of the page, you will see a card labeled ‘Enrollment Status.’ These numbers reflect the count of employees who have installed the Electric application compared to the total number of active employees. Your goal should be to ensure these two numbers match, indicating full application adoption across your organization.
Enrolling employees with Electric
To send out an invite to all your employees:
Navigate to the IT Hub
Click on the Device overview page in the left menu
In the Enrollment status card, click the '# employees without an enrolled device” link
Select the employees you wish to send an invite to
Click Preview email
Click Send Email
Asset Breakdown
The Asset Breakdown card is located in the center of the page and displays the number of assets currently in use by your employees versus those in inventory. By clicking on the arrow on the Asset Breakdown card, you will be directed to the Asset listing page for a detailed view of your hardware inventory.
Device orders
The Device Orders card is found in the left corner of the Device Overview page, providing quick access to your purchase requests. If no orders exist, the card will display a link to the device catalog, allowing you to easily browse and initiate new purchase requests.
Device issues
If you are using MDM, Electric can provide detailed reports on device issues. Additionally, if you are only using the Electric app, it will notify you of issues related to firewall, encryption, storage, and RAM. MDM further enhances security by allowing the addition of Gatekeeper to ensure only trusted software runs on your Mac, keeping the OS up to date, and ensuring lock screen requirements are met.
Click on each of the tiles in the Device Issues section for more details and to view devices that are not compliant (will appear as a red dot with the number of devices that are not compliant). This allows you to quickly identify and address any issues affecting your device fleet.
Firewall Issue
If a device is showing as not having firewall enabled:
Click on the name of the employee in the Device issue section
On their employee profile, click on ‘Email employee’ in the ‘This device does not have firewall’ warning box.
Encryption Issue
If a device is showing as not having firewall enabled:
Click on the name of the employee in the Device issue section
On their employee profile, click on ‘Email employee’ in the ‘This device does not have encryption’ warning box.
Gatekeeper Issue
If a device is shown as having a Gatekeeper issue:
Confirm MDM is installed on the employee's device
Reach out to productsupport@electric.ai
Gatekeeper Issue
If a device is shown as having an OS Update issue:
Confirm MDM is installed on the employee's device
Reach out to productsupport@electric.ai
Lock screen Issue
If a device is shown as having a Lock screen issue:
Confirm MDM is installed on the employee's device
Reach out to productsupport@electric.ai
Storage Issue
If a device is shown as having a storage issue:
Notify your employees that they are running out of disk space. Offer the below links:
RAM Issue
At Electric, we recommend that all devices have at least 8GB of RAM. If an employee reports an issue, have them restart their device as an initial troubleshooting step.