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Electric IT Hub | Applications
Electric IT Hub | Applications
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The Applications Page in the Electric IT Hub is your central resource for administrators to efficiently manage all the tools your organization relies on. It simplifies application management by centralizing access for administrators, enabling them to configure application details, assign App Champions to oversee user access, and set up integrations for automatic account creation and deletion during onboarding and offboarding. This streamlined process enhances productivity, strengthens security, and ensures your team has the tools they need to operate seamlessly.

Adding Applications

Adding your applications to the IT Hub is important because it centralizes management, enhances security, and provides employees with seamless access to essential tools, improving overall efficiency and productivity.

Adding a default application

To add a default application:

  1. Log in to the IT Hub

  2. Select Applications in the left menu

  3. Click the ‘+ Add application’ button

  4. Select the application you wish to add from the drop-down

  5. Click the ‘Add application’ button

Adding a custom application

If you have a custom application, or one that does not exist in the list, you can add it by:

  1. Log in to the IT Hub

  2. Select Applications in the left menu

  3. Click the ‘+ Add application’ button

  4. Click ‘Add custom application’

  5. Enter the custom application name

  6. Select the ‘Add application’ button

It is highly recommended that you add application URLs, as this will create a link in on both the desktop app and the Helpful Links page.

Adding an Application Icon

If you have a custom application, you can upload a custom icon.

To upload an icon:

  1. Log in to the IT Hub

  2. Select Applications in the left menu

  3. Click the application that you would like to add or remove application champions from

  4. Select ‘Choose File’ in the Application details section

  5. Select file from your computer

  6. Click the Save information button

Max image size is 2MB

Adding or Removing Application Champions

Adding an Application Champion is important because it ensures that there is a dedicated person responsible for managing user access and handling support requests for the specific application, thereby improving efficiency and response times.

If no App Champion is selected, the default Electric Super admin for your company will be set by default.

To add or remove an app champion:

  1. Log in to the IT Hub

  2. Select Applications in the left menu

  3. Click the application that you would like to add or remove application champions from

  4. Enter or remove the name(s) of the employees you would to have as app champions

  5. Click the ‘Save information’ button

The application champion must be an active employee in IT Hub.

Adding Application URLs

Application URLs populate the application list in Helpful Links and the desktop app, providing employees with quick and easy access to essential tools. These URLs are also included in the emails sent to Application Champions, streamlining their tasks by giving them direct links to manage user access and respond to support requests efficiently. This integration enhances productivity and ensures that both employees and Application Champions can perform their roles more effectively.

Adding a Company Application URL

To add a company application URL:

  1. Log in to the IT Hub

  2. Select Applications in the left menu

  3. Click the application that you would like to add a URL to

  4. Enter your company application URL in the Application URLs section

  5. Click the Save information button

Adding a Company Application User Management URL

A company application user management URL is supplied to an app champion when they receive an account creation or removal task.

To add a company application user management URL:

  1. Log in to the IT Hub

  2. Select Applications in the left menu

  3. Click the application that you would like to add a URL to

  4. Enter your company application user management URL in the Application URLs section

  5. Click the Save information button


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Application Integrations

In the Application Listing table, you'll find a column for application integrations, which displays the current status of each integration. The statuses you may encounter include:

  • Inactive: This status indicates that an integration is available for the application but has not been set up yet. Once activated, it can enable account creation and deletion during employee onboarding and offboarding.

  • Connected: This status confirms that an integration has been successfully configured by you or someone in your company. It may support account creation, deletion, or both during onboarding and offboarding processes.

  • Not Available: This means an integration is not currently available for the application. If you’d like to request automation for this application, contact our team at product-support@electric.ai.

Connecting an Application

To connect an application:

  1. Login to the IT Hub

  2. Select Applications in the left menu

  3. Select the name of the application you would like to connect

  4. In the Application Automation section, select the 'Connect [Application Name]' button

  5. Complete the form that appears in the pop-up

  6. Click the 'Connect' button

  7. You are all set!

Enabling Application Account Creation

To enable account creation:

  1. Login to the IT Hub

  2. Select Applications in the left menu

  3. Select the name of the application you would like to connect

  4. Check the 'Enable account creation' checkbox

  5. Click the 'Save information' button

Enabling Application Account Deletion

To enable account deletion:

  1. Login to the IT Hub

  2. Select Applications in the left menu

  3. Select the name of the application you would like to connect

  4. Check the 'Enable account deletion' checkbox

  5. Click the 'Save information' button

Disconnecting an Integration

  1. Login to the IT Hub

  2. Select Applications in the left menu

  3. Select the name of the application you would like to connect

  4. Click the 'Disconnect integration' button in the Application Automation section

  5. Click the 'Disconnect integration' button in the confirmation window

FAQ

What if I want to add a private application, unique to my business?

Support for private applications is coming in February 2024. This will allow you to add to your application catalog applications that are unique to just your business.

What is an Application Champion, and how do I assign one?
An Application Champion is a designated employee responsible for managing user access and handling support requests for a specific application. To assign one, go to the Applications section, select the application, enter the name of the employee in the App Champion field, and click Save information.

What if I want to change my default App Champion?

We set a default App Champion based on the admin for your IT Hub account. This can be changed by visiting your settings tab.

Can I enable only account creation or deletion for an application?
Yes, you can enable account creation, deletion, or both. Navigate to the application, check the desired options in the Application Automation section, and click Save information.

I think there is a major application the IT Hub is missing. How do I have it added at a global level?

Please contact our team at product-support@electric.ai with the application name and our team will intake the request and then contact you with the outcome.

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