You may receive a device that is damaged or no longer needed. This article will explain Electric's return policies for all devices procured via Enhanced Device Procurement (EDP), which is Electric's hardware storefront.

Returns for EDP deliveries must be processed within 15 days of delivery.

If an undamaged order needs to be returned, submit a request to Electric to begin a return request. This request may be submitted via the Electric User Hub or Chat. If your request is approved, Electric will supply a printable return shipping label for a fee. Costs will vary based on the size and type of device being returned. Shipping multiple devices may warrant additional shipping labels.

The shipping label will be provided via email.

If an item is damaged in transit, the delivery recipient must refuse delivery so that the damaged device is returned to the distributor. Once the distributor has confirmed the damage, your company will receive a refund for the damaged device. If a damaged device is not refused at delivery, the customer is subject to the shipping costs associated with returning to the distribution facility.

Refund timing is subject to Electric's third party distributor's check-in process. On average, refunds may take one week to process once received by the original distribution facility.

Apple Peripherals will follow the above requirements. However, with our Apple Reseller status, configure-to-order (CTO) MacBooks, which have non-standard specifications, are not able to be returned. This means MacBooks without standard specifications are configured to order.

If there are issues with a CTO MacBook, you will need to contact Apple for support and warranty services. Apple provides warranty coverage for its products, and customers can seek assistance for hardware or software-related problems directly from Apple. Apple's customer support and service centers can provide guidance and assistance in diagnosing and addressing problems with the device.