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How to Grant Electric Remote Access to Your Mac

These steps required to grant Electric access to your Mac via ConnectWise Control for remote support.

Updated over a year ago

Introduction

Electric uses ConnectWise Control to remotely access an end user's Mac to provide real-time support. This software tool is installed on all Electric-supported Macs by default when Jamf Pro is installed on the device. However, before receiving remote IT support from Electric for the first time, you may need to grant permissions for this software to access and control your device. This article will tell you how to configure permissions.

Steps to Grant Remote Support Access to Electric

The process to grand Electric remote support access to your device depends on whether the OS version operating on your device is macOS Ventura or an earlier version. See the process for your device by expanding on the section below that fits your current OS version.

macOS Ventura

  1. Open System Preferences from the main toolbar on your device.

  2. Select System Settings from the drop-down.

  3. A new window will open, select Privacy & Security from the toolbar.

  4. In the Privacy & Security window, scroll down and select Screen Recording.

  5. This will show you the applications on your device that are/are not permitted to record the content on your screen. Find Electric Remote Support Client or ConnectWise and toggle the slider to the right to enable permissions.

Earlier macOS versions (Monterey, Catalina, etc.)

  1. Open System Preferences from the main toolbar on your device

  2. Select System Preferences from the drop-down.

  3. Select Security & Privacy.

  4. Select the Privacy tab.

  5. Click the Lock icon in the bottom left corner of the System Preferences window and input the computer's admin credentials to unlock.

  6. Select Accessibility in the left sidebar and check the box for Connectwise on the right hand side. If Connectwise is already checked, uncheck it and then recheck Connectwise. If you don't see the "connectwisecontrol" app, check out this article.

  7. Select Screen Recording in the left sidebar and check the box for Connectwise on the right hand side. If Connectwise is already checked, uncheck it and then recheck Connectwise. If you don't see the "connectwisecontrol" app, check out this article.

  8. Click the Lock icon in the bottom left corner of the System Preferences window to re-lock it.

  9. This will save the updates to your System Preferences and Electric will be able to remotely access your device with your permission. At this point, you can close the Security & Privacy window.

Once you have completed the process for your device, Electric will have the access required to remotely support your IT request.

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