Warehousing

Electric IT Hub | Warehousing Your Devices

Introduction

Electric's Warehousing service provides a secure, centralized solution for storing and managing your organization's devices between employee lifecycles. Whether you're retrieving a device from an offboarding employee or preparing inventory for future hires, our warehouse ensures your devices are cleaned, inspected, and ready to power up your team when you need them.

By leveraging Electric's Warehousing, you gain peace of mind knowing your devices are professionally maintained, securely stored, and available for rapid redeployment—all without the hassle of managing physical inventory yourself. This streamlines your IT operations and helps you focus on what matters most: empowering your workforce.

How Warehousing Works

Shipping Devices to the Warehouse

There are two ways to send devices to Electric's Warehouse:

Option 1: Ship a Laptop Page Navigate to the Ship a Device page in the IT Hub to generate a QR code for shipping directly to the warehouse.

Option 2: During Employee Offboarding When offboarding an employee, select the "Warehouse with Electric" option to automatically initiate the shipping process.

Shipping Details:

• Shipping Method: Ground shipping only (3-5 business days in transit)

• No Box Required: Employees simply take their device and charging cable to UPS with the provided QR code

• UPS Handling: UPS will pack, insure, and ship the device securely to our warehouse

Important Eligibility Requirements:

• Device Age: The warehouse will only store devices that are less than 7 years old (based on manufacturer date)

• If a device exceeds this age limit, you'll have two options:

  • Have the device returned to you (at your expense)

  • Choose to have the device destroyed (at your expense)

Warehouse Intake Process (2-3 Business Days)

Once your device arrives at Electric's Warehouse, our team gets to work ensuring it's in pristine condition:

1. Age Verification: We confirm the device meets our 7-year age requirement

2. Factory Reset: If the device wasn't wiped by JumpCloud or another MDM solution, we'll perform a factory reset upon arrival

3. OS Restoration: The operating system is restored to the last version that was installed

4. Cleaning: Each device receives a thorough cleaning to ensure it's ready for its next user

5. Inspection: We carefully inspect for any damage or functionality issues

If a Device is Too Old: If your device is older than 7 years (by manufacturer date), we'll contact you to arrange either:

• Return shipping to your organization (at your expense)

• Device destruction with certificate of destruction (at your expense)

If Damage is Detected:

• Photos of the damage will be uploaded to your IT Hub for visibility

• If the device is unable to function properly, it will be placed in a "Repair" status

• You'll receive an email from repairs@electric.ai to facilitate either repair or destruction

Important Notes:

• Repairs are only available for devices still under manufacturer warranty

• To proceed with destruction and receive a certificate of destruction, contact support@electric.ai (costs apply)

Charging Cable Requirements

To ensure your devices remain fully operational, each device must include a working charging cable. Here's what we need:

✅ Acceptable: Clean, undamaged cables in good working condition
❌ Not Acceptable: Cables with electrical tape, exposed wires, or visible damage

What Happens if a Cable is Missing or Damaged: Electric will replace the cable at your expense to ensure the device is storage-ready. While waiting on a charging cable the device will sit in repair status.

Shipping Devices Out of the Warehouse

Ready to power up a new hire or reassign a device? Here's how to ship devices from the warehouse:

Prerequisites

• The device must be in an Active status in the IT Hub

• The device must be at a site of ‘Warehouse’

Step-by-Step Instructions

1. Navigate to the Hardware Store

   • Log in to the IT Hub

   • Select Purchase Hardware under the Devices section in the left menu

2. Access Company Assets

   • Click on the Company Assets tab at the top of the page

3. Select Your Device

   • Choose a device with a site location of "Electric Warehouse"

4. Complete Checkout

   • Add the device to your cart

   • Enter the shipping address for your employee or chosen destination

   • Review shipping costs (refer to the checkout page for current rates)

   • Click Place Order

5. Shipment Processing

   • The warehouse team will be automatically notified

   • Your device will ship on the next business day

   • Delivery typically takes 3-5 business days after shipment

Device Destruction & Certificates

If you need to permanently retire a device and obtain a certificate of destruction:

1. Contact our support team at support@electric.ai

2. Our team will facilitate the destruction process

3. You'll receive an official certificate of destruction for your records

Note: This service is provided at a cost to your organization.

FAQ

Q: What happens if my device arrives without a charging cable?
A: Electric will source a replacement cable, and the cost will be added to your invoice. To avoid this charge, always ensure devices are shipped with their working charging cables.

Q: Why does the warehouse have a 7-year age limit for devices?
A: Devices older than 7 years are considered obsolete by most manufacturers and may lack compatibility with modern security standards and software. This policy ensures we're only storing devices that can be effectively redeployed.

Q: What happens if I send a device that's older than 7 years?
A: We'll contact you to arrange either return shipping to your organization or device destruction—both options will be at your expense. To avoid this, please verify device age before shipping to the warehouse.

Q: How do I check how old my device is?
A: You can typically find the manufacturer date on the device's serial number label or by checking the device specifications in your IT Hub. If you're unsure, contact support@electric.ai for assistance.

Q: Can I expedite shipping to or from the warehouse?
A: Currently, ground shipping (3-5 business days) is the only available option for both incoming and outgoing shipments.

Q: How long does the warehouse intake process take?
A: The intake process typically takes 2-3 business days after your device arrives at the warehouse.

Q: What if my device is damaged during shipping?
A: All shipments are insured through UPS. If damage occurs during transit, we'll document it with photos in your IT Hub and contact you to discuss next steps.

Q: Can devices be repaired at the warehouse?
A: Repairs are only facilitated for devices still under manufacturer warranty. If your device needs repair, you'll receive an email from repairs@electric.ai to coordinate the process.

Q: How do I check shipping costs?
A: Shipping costs are displayed during the checkout process in the Hardware Store. You can view rates before finalizing your order.

Need Help?

If you have questions about warehousing or encounter any issues, our support team is here to help. Reach out to support@electric.ai for assistance.