Electric IT Hub | Understanding the Asset (Device) Profile

How to Access and Use Detailed Device Information in Electric

Understanding your organization's device details and history is crucial for maintaining security, compliance, and operational efficiency. The asset (device) profile provides comprehensive insights into each device's configuration, activity, and management status.

Why Device Information Matters

Detailed device information helps you:

Monitor security compliance by tracking installed software and security policies
Troubleshoot issues by reviewing recent device activity and configuration changes
Maintain asset inventory with accurate hardware specifications and locations
Track device lifecycle from purchase through current status
Ensure proper management by verifying MDM connectivity and Electric installation status

Accessing Device Details

Navigate to any device from Device Management or Assets table to access its detailed information page. Each device page contains four main sections accessible via tabs:

Details - Core device information and management status
Security - Security policies and status
History - Complete audit trail of device events
Images - Visual device information when available

Understanding Device Information

Management Tools Section

This section shows your device's current management status:

MDM active - Whether Mobile Device Management is currently active at this moment
MDM created at - When the device was first enrolled in MDM
Electric for Desktop Installed - Confirms Electric Desktop App installation status

Last Check-in Information

Monitor device connectivity through check-in data:

From MDM - Last communication with your MDM system
From Electric for Desktop - Most recent contact with the Electric agent

Note: If check-in data appears outdated, employees may need to reinstall the Electric app or reconnect to ensure proper management.

Asset Information

View comprehensive device specifications including:

Asset ID - Unique identifier for inventory tracking
Hardware details - Device model and specifications
Operating system - Current OS version and build
Storage capacity - Hard drive space allocation
Location data - Site assignment when applicable

Security Policies

Track security compliance with policy status:

Security policies - Total number of applicable policies
Applied - Successfully implemented policies
Failed - Policies that couldn't be applied
Pending - Policies awaiting implementation

Using Device History

The History tab provides a complete audit trail of device activity, essential for:

Security Monitoring

Confirm when the MDM policy was applied
Track login attempts and user access
Monitor third party software installations and changes
Identify potential security events

Troubleshooting

Review recent configuration changes
Identify when issues first occurred
Track Electric agent activity and updates

Compliance Reporting

Generate reports on device activity
Document security events and responses
Maintain audit trails for regulatory requirements

Filtering History Events

Use the filtering options to focus on specific information:

Event type - Filter by login attempts, software changes, device health issues
Category - Sort by Security, Hardware, or other event categories

The history includes detailed information for each event:

Event description - What happened on the device
Date and time - When the event occurred
Performed by - Who or what system initiated the event
Event type and category - Classification for easy sorting

Best Practices

Regular monitoring - Check device details periodically to ensure proper management connectivity
Security review - Monitor failed security policies and address issues promptly
History analysis - Use event history to identify patterns or recurring issues
Export functionality - Use the Export button to save history data for reporting or analysis
Location tracking - Keep device location information current for asset management

When to Take Action

Review device information when you need to:

Investigate security incidents - Use history to track suspicious activity
Resolve connectivity issues - Check last check-in times and MDM status
Update asset records - Verify current device specifications and locations
Prepare compliance reports - Export historical data for auditing purposes
Troubleshoot software issues - Review recent installation events and failures