Purchase Hardware

Introduction

The Purchase Hardware page in the IT Hub streamlines the process of acquiring essential hardware for your employees, including laptops, monitors, keyboards, and mice. This page features a variety of filters to help you quickly narrow down your search to find exactly what you need.

Additionally, you can ship hardware directly to an employee by simply searching for their name at the top of the page, ensuring efficient and personalized delivery. Whether you are outfitting a new hire or replenishing your inventory, the Purchase Hardware page offers a convenient and organized solution for managing your hardware procurement needs.

Making a Purchase

To make a purchase in the IT Hub:

1. Log in to the IT Hub

2. Select Purchase hardware under the Devices section in the left menu

3. Search for the employee you wish to purchase hardware for at the top of the page

4. Use the filters to select Hardware by clicking the Select button within each hardware card

5. Review your cart, which is shown at the bottom of the page

6. Enter the shipping details for the employee you wish to ship the hardware to

7. Click the Review Order button

8. Review Order

9. Click the Place Order button

Removing items from your cart

To remove items from your cart

1. Log in to the IT Hub

2. Select Purchase hardware under the Devices section in the left menu

3. Search for the employee you wish to purchase hardware for at the top of the page

4. Use the filters to select Hardware by clicking the Select button within the each hardware card

5. Scroll to the bottom of the page to view the Purchase summary

6. Next to the item you wish to delete click the trash icon

Upgrading your Warranty

To upgrade your warranty:

1. Log in to the IT Hub

2. Log in to the IT Hub

3. Select Purchase hardware under the Devices section in the left menu

4. Search for the employee you wish to purchase hardware for at the top of the page

5. Use the filters to select Hardware by clicking the Select button within each hardware card

6. Scroll to the bottom of the page to view the Purchase summary

7. Choose the 3-year warranty option

3 year warranties are only available on laptops.

Payment method required for purchase banner

If you do not have a default payment method, you will be unable to submit your order until one is added.

To add a payment method:

1. Scroll to the ‘Payment method required for purchase’ warning

2. Click the Add payment method button

3. Scroll to the Payment Method section of the Billing Settings page

4. Select the Add payment method button

5. Fill in your billing and credit or debit card information

6. Select the authorization check box

7. Click the Confirm button

8. Your payment method has been added

Apple Business Manager: Unconnected banner

Linking your ABM account allows for effortless streamlining of Apple device management.

To connect your Apple Business Manager account:

1. Click on Resolve Issue in the Apple Business Manager: Unknown warning in the Purchase summary

2. Select the radio button for ‘Yes, ABM is used to manage devices, help me connect it.’

3. Click the Next button

4. Follow the steps in the form

5. Click the Save button

6. You are all set!

Company Assets

At the top of the hardware store, you will see a tab for Company assets. Company assets are the devices in your inventory that are ready to be assigned to employees. Whether stored at your office or in the Electric Warehouse, this section of the storefront makes it simple to select and assign devices with just a few clicks. Think of it as your digital inventory shelf—organized, efficient, and designed to power up your team without the hassle.

Electric Warehouse

Items stored at the Electric Warehouse will display a site of “Electric Warehouse” and include a handy chip showing the cost of shipping. Adding one of these devices to your cart triggers a lightning-fast event: the item is shipped directly from our warehouse to your employee. Once shipped, the cost of shipping will appear in the billing section under Settings, and you’ll receive an invoice. Simple, seamless, and no heavy lifting required—just Electric doing what we do best! ⚡

Self-Ship

If an item is in your inventory but not stored at the Electric Warehouse, you’ll be responsible for getting it to your employee—self-shipping may be required. This ensures you have full control over how and when the item is delivered. No worries, though! With Electric keeping things organized, managing these devices is still a breeze.

FAQ

How do I know where an item is stored?
Each item will display its location—either a company site or “Electric Warehouse”—so you always know where it’s stored.

What does the 'Electric Warehouse' site mean?
This means the item is securely stored at Electric’s warehouse. If added to your cart, it will be shipped directly to your employee.

What does 'Self-Ship Required' mean?
Items labeled as self-ship are stored at your own location. You’ll need to arrange delivery to your employee yourself.

Can I transfer devices between my inventory locations?
Not at the moment, but you can update item locations manually in Assets to reflect where devices are physically stored.

Can I ship new purchases to my company?
Yes! When purchasing from the Hardware Store, you will need to select an employee and update the ship-to address to your company’s location.

What happens after I place an order through the Hardware Store?
Once your order is confirmed, we’ll handle the rest. For items purchased in the hardware store, we will ship to the employee an keep you updated on tracking information. For items in company assets, self-ship will be required unless you have chosen an item located at the Electric Warehouse.